Careone at Wall
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 232 Google reviews

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What this means for your family
CareOne at Wall has a strong reputation for short-term rehabilitation, with many families highlighting the effectiveness of their therapy teams. However, the facility has recurring reports of serious neglect and hygiene issues in long-term and memory care. If you are considering this facility, we strongly recommend unannounced visits and asking for a detailed plan on how they manage medical monitoring for high-acuity patients.
Google Reviews
Google Reviews
232 reviews on Google“CareOne at Wall receives highly polarized feedback, with many families praising the dedicated nursing and therapy teams for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and hygiene issues, particularly in the long-term and memory care units. Families should be aware that while many find the staff compassionate, others describe a facility that struggles with staffing levels and administrative accountability.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Clean, well-maintained facility environment
- Proactive and helpful social services department
Concerns
- Neglect and poor hygiene (e.g., uncleaned rooms, mold, soiled linens) (mentioned by 8 reviewers)
- Understaffing leading to slow response times for call buttons (mentioned by 6 reviewers)
- Poor communication with family members regarding patient status (mentioned by 5 reviewers)
- Inadequate medical monitoring resulting in serious health complications (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your facility has a very active physical and occupational therapy program; how do you integrate those therapy goals into a resident's daily routine?
- 2With the current staffing levels, what is your internal protocol for ensuring call buttons are answered promptly, especially during shift changes or overnight hours?
- 3We value open communication; what is your standard process for keeping families updated on a resident's health status and any changes in their care plan?
- 4Can you walk me through your specific cleaning and laundry protocols to ensure that residents' rooms remain sanitary and fresh on a daily basis?
- 5Given the importance of medication management, what oversight measures do you have in place to ensure that prescriptions are administered accurately and on time?
- 6I saw that your team is active in responding to feedback online; how do you use that family input to make tangible improvements to the quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was exceptional! There were three nurses, Crystal Jones (CJ), Ibrahim & Warren, in particular that were outstanding.”
“My mother came out of CareOne at Wall in worse shape than she came in. She spent three weeks in the hospital with sepsis after a foley was backed up and neglected.”
“The physical and occupational therapists were outstanding—they created a clear, structured rehab plan and pushed him just the right amount to help him regain strength.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne at Wall shows a concerning pattern with 47 deficiencies across four surveys, including recent complaints from families that resulted in four violations. The facility has persistent issues with care planning, medication management, and fire safety systems that recur across multiple inspections. Most concerning, three recent complaint-triggered deficiencies from January 2026 remain uncorrected, involving failure to notify families of resident incidents and inadequate care planning.
Jan 28, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 18, 2024Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 17, 2023Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Services Deficiencies
Enure that solid fuel-burning fireplaces are not in patient sleeping areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Oct 17, 2023Complaint1
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Jun 2, 2022Routine17
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Federal Penalties
Fine
Oct 17, 2023
$68,819
Ownership & Operations
Who Operates This Facility
Careone at Wall
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 22 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
232 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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