Coral Harbor Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 464 Google reviews
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What this means for your family
Coral Harbor offers a clean environment and a strong physical therapy program, which many families find beneficial for short-term rehab. However, the recurring reports of poor communication and slow response times to patient needs are concerning. We strongly recommend that you visit in person, observe the staff-to-patient interaction on the floor, and specifically ask for a direct contact person for care plan updates before admitting your loved one.
Google Reviews
Google Reviews
464 reviews on Google“Coral Harbor Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the cleanliness, friendly front-desk staff, and effective physical therapy services. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, poor communication from administration, and low-quality food. Families should be aware that while many have positive experiences, there are recurring reports of neglect, slow response times to call buttons, and difficulty reaching staff for updates.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and effective physical therapy team
- Welcoming and helpful front-desk staff
- Compassionate individual nursing staff members
Concerns
- Poor communication and lack of follow-through from administration/social services (mentioned by 6 reviewers)
- Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
- Low-quality, unappealing food (mentioned by 5 reviewers)
- Inconsistent nursing care and staff attitudes (mentioned by 7 reviewers)
- Understaffing leading to neglect (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 221 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to online feedback; how do you use that family input to improve your communication and social services processes?
- 2With the current staffing ratings, what specific protocols do you have in place to ensure that call buttons are answered promptly, especially during shift changes?
- 3We understand that dining is a key part of daily life; what steps are you taking to improve the variety and quality of the meals served to residents?
- 4Given the recent health inspection findings, could you walk us through the specific improvements you have implemented to address those areas of concern?
- 5How do you ensure consistency in the quality of nursing care and staff interactions across all shifts, given that some families have noted variations in experience?
- 6What does a typical day look like for residents here, and how do you encourage engagement for those who might be hesitant to join group activities?
Personalized based on this facility's data
Key Review Excerpts
“The entire team at Coral Harbor has been extremely caring, supportive, knowledgeable and communicative during my MIL rehab. We had so many hurdles from the medical aspects, how to navigate the long term OT care she would need to helping us to understand every aspect and options to investigate.”
“My very elderly Mom did not get the kind of care she needed!! She sat in her own urine for hours at times… at night she needed to use the bathroom and needed assistance. They eventually came in and told her to stop pushing her button!!”
“My sister, the resident there, cannot see or hear. I stood and watched Erica change, bathe, and dress her. My sister is a big gal and dead weight. Erica treated her like her mother...very caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Coral Harbor has had multiple family complaints that triggered inspections, with recent concerns about abuse reporting and maintaining a safe, clean environment. The facility shows recurring issues with care planning, medical recordkeeping, and fire safety systems across multiple surveys. While all deficiencies have correction dates from the provider, the pattern of repeated problems in resident assessment, safety standards, and building compliance suggests ongoing operational challenges that families should investigate further during visits.
Oct 24, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 10, 2025Routine10
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 10, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Dec 28, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 13, 2023Routine5
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 25, 2021Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Coral Harbor Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 14 of 80
Ownership & Management
Owners
Yr 2013 Investment Tr Ua 03252013
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
464 reviews from families & visitors
Official Website
Visit coralharborrehab.com
Medicare data downloads
Original nursing home datasets
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