Imperial Care Center
Strong Medicare quality ratings; families often praise warm, attentive nursing and aide staff. Still worth an in-person visit.
based on 121 Google reviews
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What this means for your family
Imperial Care Center is highly regarded for its cleanliness and dedicated rehabilitation staff, making it a strong candidate for post-acute recovery. However, families should be vigilant regarding communication; ensure you have a direct line to a supervisor to address any concerns about patient safety or incident reporting immediately upon discovery.
Google Reviews
Google Reviews
121 reviews on Google“Imperial Care Center receives high praise for its attentive, compassionate staff and clean, well-maintained facility. While many families report excellent rehabilitation outcomes and a welcoming atmosphere, there are serious concerns regarding patient safety, communication, and the handling of personal property.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Clean, well-maintained facility
- Effective rehabilitation therapy programs
- Professional and supportive administration
Concerns
- Inadequate response to call lights and patient assistance needs (mentioned by 2 reviewers)
- Lack of clear communication regarding patient injuries or medical incidents (mentioned by 2 reviewers)
- Theft of personal belongings and lack of administrative follow-up (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 123 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With such a high CMS rating for health inspections, what specific protocols do you have in place to ensure that medical incidents or changes in health are communicated to families immediately?
- 2We've noticed the staff is often described as very warm and attentive; how do you ensure that call lights and requests for assistance are prioritized even during busier shifts?
- 3What steps does the administration take to ensure that residents' personal belongings are kept secure and that any lost items are tracked and resolved?
- 4Could you tell us more about the rehabilitation therapy programs and how they help residents regain their independence?
- 5What does a typical day look like for residents in terms of social activities and community engagement?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and ensuring continuous care?
Personalized based on this facility's data
Key Review Excerpts
“The aide today changed her cleaned her all up even put underwear and a bra clean PJ and brush her hair and her nails were clean. They feed her made sure she was comfortable.”
“I was so happy to see the transformation in the way my dad Andrew looked and sounded. I am amazed at all that is being done for my dad at 93. He look refreshed, and I would tell others about Imperial.”
“My mom was admitted to Imperial after a dangerous hospital stay. Shortly after admission my mom got a knot on her forehead. I left the facility at 5pm the day before and returned at 8am to find her with a knot on her forehead. I waited a day approximate time for Imperial to tell me how this happened as I questioned the staff etc. You had no answers about how this happened to my mom or what caused it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Imperial Care Center shows recurring safety infrastructure problems across both surveys, particularly with fire safety systems, electrical systems, and emergency exit requirements. The facility had blocked corridors and exits in both 2022 and 2024 inspections, indicating persistent safety concerns. While all deficiencies show correction dates, the pattern of repeated building safety violations across multiple areas suggests ongoing maintenance and safety management challenges that families should discuss during visits.
Jan 13, 2026Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 27, 2024Routine26
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Dec 21, 2022Routine6
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Imperial Care Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit imperialhealthcarenj.com
Medicare data downloads
Original nursing home datasets
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