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Assisted Living

Touchmark at Fairway Village

Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.

2911 Se Village Loop, Fairway 164th · Vancouver, WA 98683125 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.8/5

based on 176 Google reviews

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What this means for your family

Touchmark at Fairway Village is an excellent choice for independent and assisted living, particularly for those who value an active lifestyle and high-quality fitness amenities. However, families considering the memory care unit should conduct a thorough, on-site visit to ensure the level of engagement meets your loved one's specific needs, as some reviewers have noted concerns in that area.

Google Reviews

Google Reviews

176 reviews on Google
Touchmark at Fairway Village is highly regarded for its vibrant community atmosphere, extensive activity programming, and high-quality fitness facilities. While the vast majority of families and residents praise the compassionate staff and beautiful environment, a small minority of reviewers have raised concerns regarding the quality of memory care and consistency in dining services.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean10.0Activities10.0MedsN/AMemory4.0Comms9.0Value6.0

Strengths

  • Warm, attentive, and professional staff
  • Excellent health and fitness center with heated pool
  • Engaging and diverse activity programming
  • Beautifully maintained grounds and common areas

Concerns

  • Inadequate mental and emotional stimulation in memory care (mentioned by 2 reviewers)
  • Inconsistent dining service and dietary compliance (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(5)'20(3)'22(14)'24(6)'26(19)

Distribution · 179 analyzed

5
162
4
7
3
2
2
2
1
6
55 reviews posted between Dec 8, 2025Dec 13, 2025 · 55 were 5-star
21 reviews posted between Nov 27, 2023Dec 1, 2023 · 21 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve the daily experience here?
  • 2With such a fantastic fitness center and heated pool, how do you encourage residents to stay active while ensuring the activities are safely tailored to different mobility levels?
  • 3Could you walk me through how your dining team tracks specific dietary requirements or preferences to ensure every resident receives the correct meal at each sitting?
  • 4For residents in memory care, what specific programs or one-on-one interactions do you have in place to ensure they receive consistent mental and emotional engagement throughout the day?
  • 5How does your nursing staff coordinate with local medical providers to handle urgent health needs or emergencies, especially during evening and weekend hours?
  • 6Given the beautiful grounds and common areas, what opportunities are there for families to join their loved ones for meals or activities to stay connected?

Personalized based on this facility's data


Key Review Excerpts

The staff is always kind, patient, and attentive and treat residents like family.

Family member · 2025★★★★★

But for those that require memory care, TM COMPLETELY misses the mark. For all the money TM charges, they could and should do so much better for their memory care residents.

Memory care family member · 2023★★☆☆☆

The kitchen staff needs a bit of work, they never get orders correct and can’t follow special diets. Everyone is caring.

Assisted living family member · 2021★★★★
Source: 176 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
57deficiencies
Aug 28, 2025Fire

Facility approval status is listed as Disapproved.

Type I Hood RequiredIFC 607.2

Grease found in hood system over kettles and oven; missing kitchen signage, missing heat survey, and lack of strain protection on electrical cords.

Inspection and MaintenanceIFC 705.2

Failure to maintain fire-resistance-rated assemblies and smoke barriers; documentation not provided.

Securing compressed gas containersIFC 5303.5.3

Compressed gas cylinders found in kitchen unsecured.

Owner's ResponsibilityIFC 701.6

Failed to provide annual fire resistance rated construction inspection; holes found in fire rated construction in third floor laundry room.

Duct and Air Transfer OpeningsIFC 706.1

Failed to provide documentation for fire damper inspection.

Relocatable power tapsIFC 603.5

Non-approved multi plug found in room 240.

Extension CordsIFC 603.6

Extension cord found in use in room 240.

Portable Fire ExtinguishersIFC 906.2

Portable fire extinguishers found to be expired.

Fire Alarm InspectionIFC 907.8

Failed to provide semi annual fire alarm system inspection.

Mar 4, 2025Fire

Approval Status listed as Disapproved on multiple inspection dates.

Securing compressed gas containersIFC 5303.5.3

Compressed gas cylinders found in kitchen unsecured.

Commercial cooking ventilationIFC 607.2

Grease found in hood system over kettles and oven. Kitchen remodel not closed out. Instructions for portable fire extinguishers and manual system actuation not provided to employees.

Owner's Responsibility / Fire-resistance-rated constructionIFC 701.6

Facility failed to provide annual fire resistance rated construction inspection and inventory.

Opening protectives / Fire door inspectionIFC 705.2

Facility failed to provide fire door inspection report; multiple doors found out of compliance.

Duct and Air Transfer OpeningsIFC 706.1

Facility failed to provide documentation for fire damper inspection.

Extinguishing System ServiceIFC 904.13.5.2

Facility changed commercial cooking appliance and requires new heat survey.

Relocatable power tapsIFC 603.5

Non-approved multi plug found in room 240.

Extension CordsIFC 603.6

Extension cord found in use in room 240.

Appliance Connection to Building PipingIFC 606.4

Kitchen appliances require proper restraint.

Portable Fire ExtinguishersIFC 906.2

Portable fire extinguishers found to be expired.

Inspection, Testing and Maintenance (Fire Alarm)IFC 907.8

Facility failed to provide semi annual fire alarm system inspection.

Nov 15, 2024Fire

Facility status is listed as 'Disapproved' across multiple inspection dates.

Relocatable power taps and current tapsIFC 603.5

Non-approved multi-plug found in room 240.

Extension CordsIFC 603.6

Extension cord found in use in room 240.

Commercial Kitchen Hood SystemsIFC 607.2

Grease accumulation in hood system over kettles and oven; kitchen remodel not closed out by Construction Review Services; missing staff instructions for fire extinguisher use.

Appliance Connection to Building PipingIFC 606.4

Kitchen appliances on casters must be properly restrained.

Owner's Responsibility (Fire Resistance Rated Construction)IFC 701.6

Failed to provide annual fire resistance rated construction inspection; holes found in fire rated construction in third floor laundry room.

Portable Fire ExtinguishersIFC 906.2

Portable fire extinguishers found to be expired.

Inspection, Testing and Maintenance (Fire Alarm)IFC 907.8

Failed to provide semi-annual fire alarm system inspection documentation.

Inspection and Maintenance (Fire Doors)IFC 705.2

Failed to provide fire door inspection report; multiple doors found out of compliance.

Duct and Air Transfer OpeningsIFC 706.1

Failed to provide documentation for fire damper inspection.

Extinguishing System ServiceIFC 904.13.5.2

Changed commercial cooking appliance; requires new heat survey.

Securing compressed gas containersIFC 5303.5.3

Compressed gas cylinders found unsecured in kitchen.

Aug 26, 2024Inspection

A follow-up inspection on 2024-10-21 (Compliance Determination 48678) resulted in no deficiencies, indicating that the previously noted deficiencies were corrected.

Resident recordsWAC 388-78A-2390Corrected Oct 9, 2024

Facility failed to maintain a current characteristic roster accurately documenting resident care needs and services for 3 of 16 sampled residents.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Oct 9, 2024

Facility failed to document necessary health support services from outside providers and specific resident identified care/service needs for 5 of 16 sampled residents.

Signing negotiated service agreementWAC 388-78A-2150Corrected Oct 9, 2024

Facility failed to ensure the Negotiated Service Agreement was agreed to and signed by the responsible party at least annually for 4 of 16 sampled residents.

Tuberculosis Two step skin testingWAC 388-78A-2484Corrected Oct 9, 2024

Facility failed to complete TB testing within three days of hire for 2 of 3 sampled staff members.

Fire

Facility status is Disapproved across multiple inspection dates from Dec 2025 through May 2026.

Open electrical terminationsIFC 603.2.2

Open junction box in electrical room by room 206.

Inspection and Maintenance (Fire doors)IFC 705.2

Failed to provide annual fire door inspection; excessive door gap in comfort clinic; items stored on doors in room 310.

Carbon monoxide maintenanceIFC 915.6

Failed to provide carbon monoxide testing report.

Application and Use (Relocatable power taps)IFC 603.5.2

Powerstrip found plugged into another powerstrip in the comfort clinic.

Duct and Air Transfer OpeningsIFC 706.1

Failed to provide documentation of fire damper inspection report.

Emergency and standby power systemsIFC 1203.4

Failed to provide generator testing records; generator replacement lacks permit.

Type I hood requirementsIFC 606.2

Kitchen cooking appliance producing grease requires installation under a type one hood system.

Sprinkler system testing and maintenanceIFC 903.5

Missing multiple reports (5-year, 3-year, annual); dust on sprinkler heads; missing hydraulic calculation plates; bird nest on head.

Fire Drills

Failed to provide records for fire drills occurring once per shift per quarter.

Owner's Responsibility (Fire resistance rated construction)IFC 701.6

Failed to provide annual inspection; holes in walls (office/comfort clinic, room 206) and ceiling (boiler room).

Fire alarm inspection and maintenanceIFC 907.8

Failed to provide semi-annual inspection report; fire alarm system found with 4 troubles.

Fire

Facility received 'Disapproved' status on both inspection dates provided (2025-12-31 and 2026-03-25). 2026-03-25 report includes specific call-out for 4th story hydraulic calculation verification.

Open electrical terminationsIFC 603.2.2, 2021

Open junction box found in electrical room by room 206.

Type I hood requirementsIFC 606.2

Kitchen cooking appliance producing grease is not installed under a type one hood system.

Inspection and Maintenance (openings)IFC 705.2 2021

Failed to provide annual fire door inspection; excessive door gap in comfort clinic; items stored on doors in room 310.

Application and use (power strips)IFC 603.5.2, 2021

Power strip found plugged into another power strip in the comfort clinic.

Sprinkler systems maintenanceIFC 903.5 2021

Missing multiple inspection reports (internal, trip test, flow, etc.) for ~13 systems; sprinkler heads covered in dust; missing hydraulic calculation plates; bird nest on head outside kitchen.

Emergency power maintenanceIFC 1203.4 2021

Failed to provide generator testing documentation (annual, monthly, weekly, fuel, load bank); generator replacement lacks CRS permit.

Fire alarm maintenanceIFC 907.8 2021

Failed to provide semi-annual fire alarm inspection report; fire alarm system has 4 active troubles.

Owner's Responsibility (fire resistance)IFC 701.6 2021

Failed to provide annual inspection of fire resistance rated construction; holes found in walls (electrical room/office space and near room 206) and boiler room ceiling.

Duct and Air Transfer OpeningsIFC 706.1 2018

Failed to provide documentation of fire damper inspection report.

Carbon monoxide maintenanceIFC 915.6 2021

Failed to provide carbon monoxide testing report.

Fire DrillsN/A

Facility failed to provide documentation of fire drills once per shift per quarter.

Contact

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References & Resources

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