Avamere Rehabilitation of Cascade Park
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy, which can lead to excellent recovery outcomes for motivated patients. However, families must be prepared to be highly involved advocates; the facility suffers from chronic understaffing and communication gaps, so you should plan to visit frequently to ensure basic needs are met and to coordinate medical appointments personally.
Google Reviews
Google Reviews
63 reviews on Google“Avamere Rehabilitation of Cascade Park receives highly polarized feedback, with experiences ranging from life-saving recovery to severe neglect. While many patients praise the physical and occupational therapy teams for successful rehabilitation outcomes, numerous families report critical issues with chronic understaffing, slow response times to call lights, and poor communication from administrative staff. The facility's cleanliness and physical environment are also frequent points of contention, with some reviewers describing it as outdated and unhygienic while others find it bright and well-maintained.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Many individual nurses and CNAs are described as kind and compassionate
- Successful recovery outcomes for some rehab patients
- Proactive medical monitoring for complex cases
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
- Poor administrative communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Facility cleanliness, odors, and outdated/worn-down rooms (mentioned by 5 reviewers)
- Inconsistent care coordination and missed medical appointments (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, how do you ensure consistent communication with families regarding daily progress and any changes in medical status?
- 2I noticed that call light response times are a frequent topic of conversation; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3Could you walk me through how you manage and coordinate medical appointments to ensure residents don't miss scheduled care?
- 4With your 5-star staffing rating, how do you balance the workload to ensure that the nursing team has enough time to focus on both clinical needs and the personal comfort of each resident?
- 5I see that you actively engage with online feedback; how do you use that input from families to make tangible improvements to the facility's environment and cleanliness?
- 6What kind of social activities or events are currently prioritized to help residents stay engaged and connected during their stay?
Personalized based on this facility's data
Key Review Excerpts
“I walk today without a cane. 3 miles every day. The physical therapists here made that possible. When I arrived I was 92lbs. When I left I was 117lbs. The nursing staff made that possible.”
“She was released too soon and Avamere recognized when she needed to return to the hospital. It saved her life. They held a bed for her return and this was.”
“The room /bathrooms / hallways are very dirty and smells soooo aweful ! Everything is extremely outdated and warn down . Online pictures don’t even do it jus”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing four complaints about medication management and physical therapy care, and 76 total deficiencies over eight surveys. Recurring issues include resident rights violations, emergency preparedness problems, fire safety deficiencies, and infection control gaps. While the facility reports correcting deficiencies, the same problems repeatedly surface across multiple surveys, suggesting ongoing compliance challenges that families should carefully consider.
Mar 4, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 3, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Nov 21, 2025Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 7, 2024Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 9, 2024Routine26
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Oct 10, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Avamere Rehabilitation of Cascade Park
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 33 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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