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Assisted Living

Trustwell Living at Evergreen Place

Families consistently rate this highly — reviewers highlight warm, welcoming, and home-like atmosphere. Schedule a visit to confirm the fit.

2610 Se 164th Ave, Fairway 164th · Vancouver, WA 9868344 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.7/5

based on 29 Google reviews

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Trustwell Living at Evergreen Place Assisted Living in Vancouver, WA — Street View
Street View

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What this means for your family

This facility is highly regarded for its warm, intimate environment and accessible single-story layout, making it a great option for those who value a home-like feel. However, families should carefully review the monthly costs and inquire about the current dining program, as past residents have noted these as potential areas for improvement.

Google Reviews

Google Reviews

29 reviews on Google
Trustwell Living at Evergreen Place is frequently praised for its warm, home-like atmosphere and its single-story layout, which residents and families find easy to navigate. While many reviewers highlight the compassionate and welcoming staff, some past experiences have raised concerns regarding the cost-to-value ratio and the quality of the dining services.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0Value4.0

Strengths

  • Warm, welcoming, and home-like atmosphere
  • Accessible single-story building design
  • Compassionate and attentive staff
  • Personalized care due to smaller facility size

Concerns

  • High cost relative to the quality of care and environment (mentioned by 2 reviewers)
  • Dissatisfaction with food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02016(1)4.32018(4)2.02019(3)4.62022(5)5.02024(6)5.02025(15)

Distribution · 34 analyzed

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How They Respond to Reviews

48%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With your cozy 44-resident capacity, how do you ensure that the daily activity calendar remains engaging and varied for someone who enjoys socializing?
  • 2I noticed you have a very welcoming, home-like atmosphere; how do you balance that intimate feel with the comprehensive medical support required for assisted living?
  • 3Could you walk me through your current approach to dining and menu planning, and how you incorporate feedback from residents to ensure the meals are enjoyable?
  • 4Given the investment required for care here, what specific amenities or personalized services do you feel truly set the Evergreen Place experience apart for families?
  • 5I see that you actively engage with families online; how do you maintain that open line of communication once a loved one has moved in?
  • 6Since the building is a single-story layout, how does this design help your team provide more efficient or responsive care during a medical emergency?

Personalized based on this facility's data


Key Review Excerpts

The single-story layout is such a thoughtful design, making it easy and safe for residents to navigate without the hassle of elevators.

Prospective family member · 2025★★★★★

The environment is warm and inviting, with everything located on one level, which gave the space a cozy, home-like feel. I never had to worry that my mom would feel lost or overlooked—the smaller size of the facility made it easy for the staff to provide truly personalized care.

Long-term resident's family · 2024★★★★★

I was there for awhile and found the caregivers friendly and helpful everyone was nice. I did have a few things that I didn't care for, one being the food. I have since moved because of money and the place that I moved to has excellent food.

Former resident · 2022★★★★★
Source: 29 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
31deficiencies
Dec 24, 2025Inspection

Letter confirms follow-up inspection on 12/24/2025 found no deficiencies and that previously cited WAC 388-78A-2480-1 was corrected.; Nurse delegation issues for R7 were also noted, including unauthorized staff administering insulin and missing training/delegation documentation.; The report notes a lack of documented family assistance with medication plans for residents R1, R4, and R9, though this is presented as a finding rather than a specific WAC citation in this document section.

Medication servicesWAC 388-78A-2210Corrected Aug 4, 2025

Facility failed to implement systems to support safe medication services for 1 of 7 residents (R6); topical medication not given and not documented.

Service agreement planningWAC 388-78A-2130Corrected Aug 4, 2025

Facility failed to complete the negotiated service agreement within 30 days of admission for 3 of 4 sampled residents (R3, R7, R9).

Resident rights Notice Policy on accepting medicaidWAC 388-78A-2665Corrected Aug 4, 2025

Facility failed to ensure a Medicaid policy was completed/documented for 3 of 7 sampled residents (R2, R5, and R6).

StaffWAC 388-78A-2450Corrected Aug 4, 2025

Facility failed to ensure 2 of 3 sampled staff (Staff C and D) had completed/documented required training, and staff credentials for Staff C and D were expired or missing.

Full assessment topicsWAC 388-78A-2090Corrected Aug 4, 2025

Facility failed to complete a full assessment within 14 days of admission for 3 of 4 sampled residents (R3, R7, R9).

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Nov 27, 2025

Facility failed to complete TB testing within three days of hire for 3 of 3 sampled staff (Staff A, C, and D).

Tuberculosis Testing RequiredWAC 388-78A-2480-1

Deficiencies for this regulation were corrected.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Aug 4, 2025

Facility failed to document identified care and service needs for 4 of 9 sampled residents (R1, R2, R4, R9) in the negotiated service agreement.

Family assistance with medications and treatmentsWAC 388-78A-2290Corrected Aug 4, 2025

Facility failed to ensure the written plan for family assistance with medications included required minimum information for 3 of 3 residents (R1, R4, R9).

Background checksWAC 388-78A-2466Corrected Aug 4, 2025

Facility failed to ensure a Washington state name and date of birth background check was completed for 1 of 5 staff (Staff E).

Resident recordsWAC 388-78A-2390Corrected Aug 4, 2025

Facility failed to maintain an accurate resident characteristic roster for 2 of 9 sampled residents (R7 and R9).

Oct 27, 2025Enforcement
$600.00Report

The violation is noted as an uncorrected deficiency previously cited on August 20, 2025, and a recurring deficiency previously cited on August 20, 2025, and June 20, 2025. A civil fine of $600.00 was imposed.

Tuberculosis—Testing—RequiredWAC 388-78A-2480 (1)

The licensee failed to complete tuberculosis (TB) testing within three days of hire for one staff member.

Aug 27, 2025Fire

The inspection resulted in 'Disapproved' status. Includes history from a previous inspection on 04/22/2025.

Testing and MaintenanceIFC 903.5

Facility failed to provide quarterly fire sprinkler inspection report, annual forward flow of fire sprinkler system report, and 5 year FDC hydrostatic inspection report.

Inspection and MaintenanceIFC 705.2

Facility failed to provide an annual fire door inspection report; resident room door 112 found to have excessive door gap.

Aug 20, 2025Enforcement
$1,300.00Report

This letter serves as a notice of the imposition of civil fines totaling $1,300.00 for uncorrected deficiencies previously cited on June 20, 2025.

Intermittent nursing servicesWAC 388-78A-2310 (2)(a)(c)(f)

The licensee failed to ensure the nurse delegator had delegated five Medication Aids prior to administering medications to one resident.

Negotiated service agreement contentsWAC 388-78A-2140 (1)(a)(i)(ii)(iii)(b)(c)(d)(e)

The licensee failed to document the plan to provide specific resident identified care and service needs in the negotiated service agreement for two residents.

Tuberculosis—Testing—RequiredWAC 388-78A-2480 (1)

The licensee failed to complete tuberculosis testing within three days of hire for one staff member.

Resident rights—Notice—Policy on accepting medicaid as a payment sourceWAC 388-78A-2665 (1)(2)(3)(4)(5)(6)

The licensee failed to ensure a Medicaid policy was completed and/or documented for one resident.

Aug 7, 2025Investigation

References complaint numbers 186955, 188413, and 189047.

Prescribed medication authorizationsWAC 388-78A-2220

Facility staff failed to follow established policies and procedures regarding written orders.

Family assistance with medications and treatmentsWAC 388-78A-2290

Two sampled Family Medication Plans were not up to date.

Medication servicesWAC 388-78A-2210

Staff member accidentally administered fast acting insulin instead of prescribed long acting insulin.

Fire

Reports include inspections from 04/22/2025, 08/27/2025, and 10/24/2025.

Power TestIFC 1031.10.2

Facility failed to provide annual emergency light testing.

Capacity Exceeding 1.5 Cubic YardsIFC 304.3.3

Dumpster found within 5 feet of building with no sprinkler protection.

Modified or damagedIFC 603.2.1

Kitchen M/C cable found broken at ceiling (broken electrical wire).

Owner's ResponsibilityIFC 701.6

Facility failed to provide annual fire resistance-rated construction inspection.

Inspection and MaintenanceIFC 705.2

Facility failed to provide annual fire door inspection report; Resident room door 112 had excessive door gap.

Door OperationIFC 705.2.4

Electrical room door failed to close automatically (propped open).

Testing and Maintenance (Sprinkler)IFC 903.5

Failed to provide quarterly fire sprinkler inspection report, annual forward flow test, and 5-year FDC hydrostatic inspection; Sprinkler heads in laundry room had excessive dust.

Inspection, Testing and Maintenance (Alarm)IFC 907.8

Semi-annual fire alarm testing required.

Commercial Cooking SystemsIFC 904.13

Changed fusible link selection with no heat survey; missing instructions for new employees; flammable materials on top of hood suppression system.

Fire DrillsWAC 212-12-044

Facility failed to conduct fire drills on night shift during second, third, and fourth quarter of 2024.

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References & Resources

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