Trustwell Living at Evergreen Place
Families consistently rate this highly — reviewers highlight warm, welcoming, and home-like atmosphere. Schedule a visit to confirm the fit.
based on 29 Google reviews

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What this means for your family
This facility is highly regarded for its warm, intimate environment and accessible single-story layout, making it a great option for those who value a home-like feel. However, families should carefully review the monthly costs and inquire about the current dining program, as past residents have noted these as potential areas for improvement.
Google Reviews
Google Reviews
29 reviews on Google“Trustwell Living at Evergreen Place is frequently praised for its warm, home-like atmosphere and its single-story layout, which residents and families find easy to navigate. While many reviewers highlight the compassionate and welcoming staff, some past experiences have raised concerns regarding the cost-to-value ratio and the quality of the dining services.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and home-like atmosphere
- Accessible single-story building design
- Compassionate and attentive staff
- Personalized care due to smaller facility size
Concerns
- High cost relative to the quality of care and environment (mentioned by 2 reviewers)
- Dissatisfaction with food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your cozy 44-resident capacity, how do you ensure that the daily activity calendar remains engaging and varied for someone who enjoys socializing?
- 2I noticed you have a very welcoming, home-like atmosphere; how do you balance that intimate feel with the comprehensive medical support required for assisted living?
- 3Could you walk me through your current approach to dining and menu planning, and how you incorporate feedback from residents to ensure the meals are enjoyable?
- 4Given the investment required for care here, what specific amenities or personalized services do you feel truly set the Evergreen Place experience apart for families?
- 5I see that you actively engage with families online; how do you maintain that open line of communication once a loved one has moved in?
- 6Since the building is a single-story layout, how does this design help your team provide more efficient or responsive care during a medical emergency?
Personalized based on this facility's data
Key Review Excerpts
“The single-story layout is such a thoughtful design, making it easy and safe for residents to navigate without the hassle of elevators.”
“The environment is warm and inviting, with everything located on one level, which gave the space a cozy, home-like feel. I never had to worry that my mom would feel lost or overlooked—the smaller size of the facility made it easy for the staff to provide truly personalized care.”
“I was there for awhile and found the caregivers friendly and helpful everyone was nice. I did have a few things that I didn't care for, one being the food. I have since moved because of money and the place that I moved to has excellent food.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 24, 2025Inspection11Report
Letter confirms follow-up inspection on 12/24/2025 found no deficiencies and that previously cited WAC 388-78A-2480-1 was corrected.; Nurse delegation issues for R7 were also noted, including unauthorized staff administering insulin and missing training/delegation documentation.; The report notes a lack of documented family assistance with medication plans for residents R1, R4, and R9, though this is presented as a finding rather than a specific WAC citation in this document section.
Facility failed to implement systems to support safe medication services for 1 of 7 residents (R6); topical medication not given and not documented.
Facility failed to complete the negotiated service agreement within 30 days of admission for 3 of 4 sampled residents (R3, R7, R9).
Facility failed to ensure a Medicaid policy was completed/documented for 3 of 7 sampled residents (R2, R5, and R6).
Facility failed to ensure 2 of 3 sampled staff (Staff C and D) had completed/documented required training, and staff credentials for Staff C and D were expired or missing.
Facility failed to complete a full assessment within 14 days of admission for 3 of 4 sampled residents (R3, R7, R9).
Facility failed to complete TB testing within three days of hire for 3 of 3 sampled staff (Staff A, C, and D).
Deficiencies for this regulation were corrected.
Facility failed to document identified care and service needs for 4 of 9 sampled residents (R1, R2, R4, R9) in the negotiated service agreement.
Facility failed to ensure the written plan for family assistance with medications included required minimum information for 3 of 3 residents (R1, R4, R9).
Facility failed to ensure a Washington state name and date of birth background check was completed for 1 of 5 staff (Staff E).
Facility failed to maintain an accurate resident characteristic roster for 2 of 9 sampled residents (R7 and R9).
Oct 27, 2025Enforcement$600.00Report
The violation is noted as an uncorrected deficiency previously cited on August 20, 2025, and a recurring deficiency previously cited on August 20, 2025, and June 20, 2025. A civil fine of $600.00 was imposed.
The licensee failed to complete tuberculosis (TB) testing within three days of hire for one staff member.
Aug 27, 2025Fire
The inspection resulted in 'Disapproved' status. Includes history from a previous inspection on 04/22/2025.
Facility failed to provide quarterly fire sprinkler inspection report, annual forward flow of fire sprinkler system report, and 5 year FDC hydrostatic inspection report.
Facility failed to provide an annual fire door inspection report; resident room door 112 found to have excessive door gap.
Aug 20, 2025Enforcement$1,300.00Report
This letter serves as a notice of the imposition of civil fines totaling $1,300.00 for uncorrected deficiencies previously cited on June 20, 2025.
The licensee failed to ensure the nurse delegator had delegated five Medication Aids prior to administering medications to one resident.
The licensee failed to document the plan to provide specific resident identified care and service needs in the negotiated service agreement for two residents.
The licensee failed to complete tuberculosis testing within three days of hire for one staff member.
The licensee failed to ensure a Medicaid policy was completed and/or documented for one resident.
Aug 7, 2025Investigation
References complaint numbers 186955, 188413, and 189047.
Facility staff failed to follow established policies and procedures regarding written orders.
Two sampled Family Medication Plans were not up to date.
Staff member accidentally administered fast acting insulin instead of prescribed long acting insulin.
—Fire10Report
Reports include inspections from 04/22/2025, 08/27/2025, and 10/24/2025.
Facility failed to provide annual emergency light testing.
Dumpster found within 5 feet of building with no sprinkler protection.
Kitchen M/C cable found broken at ceiling (broken electrical wire).
Facility failed to provide annual fire resistance-rated construction inspection.
Facility failed to provide annual fire door inspection report; Resident room door 112 had excessive door gap.
Electrical room door failed to close automatically (propped open).
Failed to provide quarterly fire sprinkler inspection report, annual forward flow test, and 5-year FDC hydrostatic inspection; Sprinkler heads in laundry room had excessive dust.
Semi-annual fire alarm testing required.
Changed fusible link selection with no heat survey; missing instructions for new employees; flammable materials on top of hood suppression system.
Facility failed to conduct fire drills on night shift during second, third, and fourth quarter of 2024.
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References & Resources
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Google Reviews
29 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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