Touchmark at Emerald Lake
Families consistently rate this highly — reviewers highlight exceptional and compassionate staff. Schedule a visit to confirm the fit.
based on 91 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high-end, resort-style environment with exceptional care and dining. However, because the facility is described as a luxury 'oasis,' you should prepare for a premium price point that may be higher than standard assisted living options.
Google Reviews
Google Reviews
91 reviews on Google“Touchmark at Emerald Lake is highly regarded for its resort-like atmosphere, beautiful lake views, and exceptionally attentive staff members like Carmen and Dan. Families frequently praise the cleanliness of the facility and the high quality of the dining services, though some potential residents may find the pricing to be significantly higher than other options.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional and compassionate staff
- Beautiful, resort-style amenities and grounds
- High-quality, varied dining options
- Immaculate cleanliness and maintenance
- Engaging lifestyle events and activities
Concerns
- High cost of living
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members, family members, and unique details mentioned in the reviews. They use an empathetic tone that reinforces the community's values of care and hospitality.
Questions for Your Tour
- 1We've heard wonderful things about how responsive and attentive the management team is to feedback; how does that communication style translate to the daily care of the residents?
- 2The grounds and amenities look like a beautiful resort; are there specific outdoor spaces or garden areas where residents can enjoy the scenery safely?
- 3With such a diverse dining program, how much flexibility is there for residents to choose their own meal times or request specific dietary adjustments?
- 4Could you tell us more about the variety of lifestyle events and how the staff helps encourage residents to participate in the community activities?
- 5Since you are memory care certified, what specific protocols are in place to ensure resident safety and handle medical emergencies during the night?
- 6Given the premium nature of the amenities and services here, how do you ensure that the high level of care and maintenance remains consistent for every resident?
Personalized based on this facility's data
Key Review Excerpts
“This place is a cruise ship on land. I’d give it 10 stars if I could. The entire staff went above and beyond to help us relocate a family member from out of state.”
“The food in the assisted living dining room is first class. The care offered by the aides and med techs is exceptional. Calls are answered almost immediately when needed.”
“My experience working with Kim Ramirez was top notch. Her communication is next level and she showed incredible empathy and patience with me and my family as we navigated some difficult decisions.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 10, 2024, identified 10 violations, all related to Life Safety Code standards such as fire alarm maintenance, exit signage, and emergency lighting. All identified deficiencies were documented as corrected by June 4, 2024, and no formal enforcement actions were found.
May 10, 2024Routine10Report
Life Safety Code (10 violations)
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
The facility failed to provide smoke compartmentation where required.
The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.
The facility failed to ensure the fire alarm system automatically notified emergency forces.
The facility failed to ensure means of egress met the referenced codes and standards.
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to ensure openings between floors were protected to prevent the spread of fire and smoke from one floor to another.
The facility failed to provide required exit signs.
The facility failed to provide required emergency lighting.
The facility failed to protect cooking operations according to the Life Safety Code.
Ownership & Operations
Who Operates This Facility
Touchmark at Emerald Lake, LLC
for profit
MARTIN CHAVARRIA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit touchmark.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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