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Public Google reviewers rate this highly and often mention exceptional and compassionate staff. Schedule a visit to confirm the fit.
based on 91 Google reviews
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Public Google reviewers rate Touchmark at Emerald Lake highly. Reviewers highlight: exceptional and compassionate staff, beautiful, resort-style amenities and grounds. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Touchmark at Emerald Lake is highly regarded for its resort-like atmosphere, beautiful lake views, and exceptionally attentive staff members like Carmen and Dan. Families frequently praise the cleanliness of the facility and the high quality of the dining services, though some potential residents may find the pricing to be significantly higher than other options.
Quality Themes
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Distribution · 94 analyzed
The owner provides highly personalized responses that frequently mention specific staff members, family members, and unique details mentioned in the reviews. They use an empathetic tone that reinforces the community's values of care and hospitality.
Personalized based on this facility's data
Key Review Excerpts
“This place is a cruise ship on land. I’d give it 10 stars if I could. The entire staff went above and beyond to help us relocate a family member from out of state.”
“The food in the assisted living dining room is first class. The care offered by the aides and med techs is exceptional. Calls are answered almost immediately when needed.”
“My experience working with Kim Ramirez was top notch. Her communication is next level and she showed incredible empathy and patience with me and my family as we navigated some difficult decisions.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 10, 2024, identified 10 violations, all related to Life Safety Code standards such as fire alarm maintenance, exit signage, and emergency lighting. All identified deficiencies were documented as corrected by June 4, 2024, and no formal enforcement actions were found.
Life Safety Code (10 violations)
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.
The facility failed to provide smoke compartmentation where required.
The facility failed to ensure the fire alarm system automatically notified emergency forces.
The facility failed to ensure openings between floors were protected to prevent the spread of fire and smoke from one floor to another.
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to provide required emergency lighting.
The facility failed to ensure means of egress met the referenced codes and standards.
The facility failed to provide required exit signs.
Touchmark at Emerald Lake, LLC
for profit
MARTIN CHAVARRIA
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TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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