Torrington Center for Nursing & Rehabilitation LLC
Strong Medicare quality ratings; families often praise clean, well-maintained building. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
Recent reviews suggest the facility has undergone positive changes under new management, with significant praise for cleanliness and staff attentiveness. However, given historical reports of severe neglect and communication failures, we strongly recommend that families conduct an in-person tour and ask specifically about current protocols for monitoring patient deterioration and responding to call bells.
Google Reviews
Google Reviews
24 reviews on Google“Torrington Center for Nursing & Rehabilitation has received highly polarized feedback, with recent reviews highlighting significant improvements in facility cleanliness and staff responsiveness under new management. However, historical reports of severe neglect, medication delays, and poor communication regarding patient health status remain a serious concern for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Professional and attentive nursing staff
- Effective physical therapy team
- Compassionate social services support
Concerns
- Significant delays in medication administration (mentioned by 2 reviewers)
- Unresponsive staff to call bells and requests for assistance (mentioned by 2 reviewers)
- Poor communication with families and medical providers regarding patient health (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that staff members are consistently available to respond promptly when a resident uses their call bell?
- 2I noticed that communication is a top priority for families; what is your standard process for updating us on changes in a loved one's health or medication adjustments?
- 3Could you walk me through your current system for medication administration to ensure that residents receive their doses on time and without delays?
- 4I see that you are active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 5With 17 recent state violations noted, what specific steps has the facility taken to address those concerns and improve your health inspection outcomes?
- 6What kind of social activities or engagement programs do you offer to keep residents active and connected with the rest of the community?
Personalized based on this facility's data
Key Review Excerpts
“The nurses listen to you instead of telling you what you need which was very nice housekeeping the place was very clean maintenance kept up with things pretty good”
“My dad was neglected and we had to request he be sent back to hospital to evaluate him as he was deteriorating and staff was not aware at all. If we rang bell no one responded.”
“Since the new management staff joined, the positive changes in this facility have been remarkable. The leadership is organized, professional, and truly committed to creating the best possible environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered inspections, including issues with resident protection from abuse and neglect appearing in multiple complaint-driven surveys as recently as February 2025. The most recurring problems involve care planning and assessments, infection control, and medication management, with safety hazards and resident rights violations also appearing frequently across all five surveys spanning 2019-2024, suggesting ongoing systemic issues despite reported corrections.
Feb 27, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 28, 2024Routine17
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Mar 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 24, 2022Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Sep 19, 2019Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Torrington Center for Nursing & Rehabilitation LLC
for profit
Chain Affiliation
Essential Healthcare
6 facilities nationwide
Chain avg rating: 2.2/5 · Rank 2 of 6
Ownership & Management
Owners
Landa, Joshua
Owner
Landa, Sari
Owner
Salamon, Menajem
Owner
Salamon, Mordejai
Owner
Mayer, Abraham
Owner
Mayer, Berry
Owner
Mayer, Moshe
Owner
Mayer, Yossi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit torringtonnh.com
Medicare data downloads
Original nursing home datasets
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