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Nursing HomeMedicaid

Wolcott Hall Nursing Center INC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

215 Forest St, Torrington, CT 0679060 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 24 Google reviews

5
4
3
2
1
Wolcott Hall Nursing Center INC Nursing Home in Torrington, CT — Street View
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What this means for your family

Wolcott Hall is highly regarded for its short-term rehabilitation services, with many families praising the therapy team and food quality. However, if you are considering long-term care, please be aware of reports regarding inconsistent staff responsiveness and facility maintenance; we recommend conducting an unannounced visit to observe staff-to-resident interactions firsthand.

Google Reviews

Google Reviews

24 reviews on Google
Wolcott Hall Nursing Center receives high praise for its rehabilitation services, friendly staff, and quality of food from many families. However, there are serious concerns regarding the quality of long-term care, specifically regarding staff professionalism, responsiveness, and facility maintenance. Families should weigh the positive experiences in short-term rehab against the reported neglect and communication issues in long-term care settings.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean5.0Activities8.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • High-quality physical and occupational therapy
  • Positive, home-like atmosphere
  • Generally well-regarded food services
  • Attentive short-term nursing care

Concerns

  • Poor long-term care and neglect (mentioned by 2 reviewers)
  • Inconsistent staff professionalism and responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(5)'19(6)'21(1)'23(1)'25(3)'26(3)

Distribution · 27 analyzed

5
21
4
1
3
1
2
0
1
4

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's weekly routine?
  • 2Since the facility has such a lovely, home-like atmosphere, what kind of daily social activities or group outings do you organize to keep residents engaged?
  • 3How does the nursing team ensure that communication remains clear and consistent between the staff and family members regarding daily care updates?
  • 4In the event of a medical emergency during the night or over the weekend, what is the specific protocol for notifying the family and providing immediate care?
  • 5We noticed you are very active in managing the facility; how does the administration address and resolve any specific concerns or feedback brought forward by residents or their families?
  • 6Could you describe how the dining services are structured, and how much input do residents have in their daily meal choices?

Personalized based on this facility's data


Key Review Excerpts

The entire staff is superior, I would say 2nd to no other. From Administration pesonnel to dietary to Nurses and aides and cleaning staff

Long-term resident's family · 2016★★★★★

Her therapy plan was thorough and well thought out, as she continued to heal and progress all the way thr

Long-term resident's family · 2017★★★★★

I don't know their definition of proper care but putting the call bell between the mattress for a bed bound patient is not good care!

Long-term resident's family · 2019☆☆☆☆
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
98%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

3

measures

Worse Than Avg

11

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility67.8%
Worse than Avg
Here
67.8%
US
93.4%
CT
88.0%
Nw hills
92.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
15.5%
CT
17.8%
Nw hills
17.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.4%
Mixed vs Avgs
Here
19.4%
US
12.1%
CT
19.7%
Nw hills
12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
14.4%
CT
18.2%
Nw hills
18.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Mixed vs Avgs
Here
17.9%
US
19.5%
CT
17.4%
Nw hills
22.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.3%
Worse than Avg
Here
92.3%
US
95.5%
CT
93.5%
Nw hills
96.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility20.3%
Worse than Avg
Here
20.3%
US
81.8%
CT
71.0%
Nw hills
70.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
79.8%
CT
69.7%
Nw hills
74.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
CT
1.5%
Nw hills
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (12.8)
4 complaint-triggered
$11,190 in fines

Wolcott Hall has ongoing compliance challenges with 37 deficiencies across recent surveys, including three complaint-triggered investigations where families reported concerns about inadequate nutrition and treatment care. The facility repeatedly struggles with medication management, nursing staff competency, and infection control protocols, with some issues persisting across multiple years despite reported corrections. All deficiencies show correction dates, but the pattern of recurring problems in critical care areas warrants careful consideration during visits.

Jan 7, 2026Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 5, 2025Complaint
1
0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Feb 8, 2025Routine
8
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 3, 2024Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

May 24, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 4, 2022Routine
18
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

Federal Penalties

Fine

Feb 8, 2025

$11,190

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wolcott Hall Nursing Center INC

Organization Type

for profit

Chain Affiliation

Chain Name

Apple Rehab

Chain Size

20 facilities nationwide

Chain avg rating: 2.1/5 · Rank 5 of 20

Ownership & Management

Owners

Foley, Brian

Owner

100%

Key personnel

Singh, DevikaW-2 Managing EmployeeFoley, BrianOfficer / DirectorVess, RyanOfficer / DirectorVess, RyanOfficer / DirectorVess, RyanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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