Havencare at Litchfield Woods
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · $7,901 in fines
What this means for your family
This facility offers excellent physical therapy and a highly regarded Resident Ambassador program that provides meaningful social support. However, families must be vigilant regarding staffing levels and food quality; we strongly recommend visiting during off-hours and weekends to observe response times and meal service firsthand.
Google Reviews
Google Reviews
68 reviews on Google“HavenCare at Litchfield Woods receives polarized feedback, with many residents and families praising the dedicated therapy team and the Resident Ambassador program, particularly an employee named Genny. However, significant concerns persist regarding chronic understaffing, poor food quality, and inconsistent communication from administration. Families should be aware that while many report positive rehab outcomes, others have raised serious allegations regarding patient safety and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm and compassionate Resident Ambassador program
- Generally clean and well-maintained facility
- Many staff members described as caring and professional
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor quality, cold, or inconsistent food service (mentioned by 5 reviewers)
- Poor communication from administration and management (mentioned by 4 reviewers)
- Safety and neglect concerns (falls, hygiene, wound care) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high praise for your physical and occupational therapy programs, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2I noticed that communication with families is a priority for you; what is your standard process for keeping us updated on our loved one's health status and any changes in care?
- 3With the current staffing levels, what systems do you have in place to ensure that residents receive timely assistance when they use their call lights?
- 4I understand that nutrition is a key part of recovery, so could you walk me through how you handle meal quality and ensure that residents receive hot, consistent, and appetizing food?
- 5Regarding safety and wound care, what specific protocols and oversight measures are in place to monitor resident health and prevent avoidable accidents?
- 6I see that you actively respond to feedback online; how do you use that input from families to make tangible improvements to the daily experience here at HavenCare?
Personalized based on this facility's data
Key Review Excerpts
“The resident ambassador program is absolutely amazing!!!! Genny is so so kind and so sweet and an absolute amazing person to work with!!!”
“I recently spent 3 weeks at Lichfield woods after knee surgery. I think the staff including the aides and the nurses were the very best I know. I love you all. A special shout out to Ashlynn who works evenings. Hands down the best.”
“This is one of the worst places I have seen for patient care. A very few of the employees might care a little. The majority don't care about or take care of the patients most of the time. I was witness to an elderly woman on a bed pan for hours screaming help me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 40 complaint-triggered deficiencies out of 72 total, indicating families have repeatedly filed reports with regulators. The most frequent problem areas involve abuse and neglect protections, communication with families about resident conditions, and food service quality. Recent surveys show persistent issues with medication management and safety hazards, though the facility has correction dates for all violations, suggesting ongoing efforts to address deficiencies.
Sep 4, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 21, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 2, 2024Complaint15
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 28, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Payment Denial
Mar 4, 2024
22-day denial
Fine
Nov 29, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Havencare at Litchfield Woods
for profit
Ownership & Management
Owners
Litchfield Holdco LLC
Owner · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Yds Holdco LLC
Owner (parent company) · Organization
Yds Tr
Owner (parent company) · Organization
Jakobovits, Nathan
Owner (parent company)
Kagan, Jeffrey
Owner (parent company)
Shapiro, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit litchfieldwoodshc.com
Medicare data downloads
Original nursing home datasets
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