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Nursing HomeMedicaid Investigative

Havencare at Litchfield Woods

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

255 Roberts St, Torrington, CT 06790160 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 68 Google reviews

5
4
3
2
1
Havencare at Litchfield Woods Nursing Home in Torrington, CT — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (15 vs median 12)

Bottom 25% in CT · Below recommended RN staffing · $7,901 in fines

Source: Medicare data

What this means for your family

This facility offers excellent physical therapy and a highly regarded Resident Ambassador program that provides meaningful social support. However, families must be vigilant regarding staffing levels and food quality; we strongly recommend visiting during off-hours and weekends to observe response times and meal service firsthand.

Google Reviews

Google Reviews

68 reviews on Google
HavenCare at Litchfield Woods receives polarized feedback, with many residents and families praising the dedicated therapy team and the Resident Ambassador program, particularly an employee named Genny. However, significant concerns persist regarding chronic understaffing, poor food quality, and inconsistent communication from administration. Families should be aware that while many report positive rehab outcomes, others have raised serious allegations regarding patient safety and neglect.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Warm and compassionate Resident Ambassador program
  • Generally clean and well-maintained facility
  • Many staff members described as caring and professional

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
  • Poor quality, cold, or inconsistent food service (mentioned by 5 reviewers)
  • Poor communication from administration and management (mentioned by 4 reviewers)
  • Safety and neglect concerns (falls, hygiene, wound care) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(5)'20(2)'22(9)'24(7)'26(17)

Distribution · 69 analyzed

5
43
4
6
3
1
2
2
1
17

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the high praise for your physical and occupational therapy programs, how do you integrate those services into a resident's daily routine to ensure they stay active?
  • 2I noticed that communication with families is a priority for you; what is your standard process for keeping us updated on our loved one's health status and any changes in care?
  • 3With the current staffing levels, what systems do you have in place to ensure that residents receive timely assistance when they use their call lights?
  • 4I understand that nutrition is a key part of recovery, so could you walk me through how you handle meal quality and ensure that residents receive hot, consistent, and appetizing food?
  • 5Regarding safety and wound care, what specific protocols and oversight measures are in place to monitor resident health and prevent avoidable accidents?
  • 6I see that you actively respond to feedback online; how do you use that input from families to make tangible improvements to the daily experience here at HavenCare?

Personalized based on this facility's data


Key Review Excerpts

The resident ambassador program is absolutely amazing!!!! Genny is so so kind and so sweet and an absolute amazing person to work with!!!

Visitor/Family · 2022★★★★★

I recently spent 3 weeks at Lichfield woods after knee surgery. I think the staff including the aides and the nurses were the very best I know. I love you all. A special shout out to Ashlynn who works evenings. Hands down the best.

Rehab patient · 2024★★★★

This is one of the worst places I have seen for patient care. A very few of the employees might care a little. The majority don't care about or take care of the patients most of the time. I was witness to an elderly woman on a bed pan for hours screaming help me.

Visitor · 2025☆☆☆☆
Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
78%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.2%
Worse than Avg
Here
83.2%
US
93.4%
CT
88.0%
Nw hills
90.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.5%
CT
17.8%
Nw hills
19.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.4%
CT
24.9%
Nw hills
23.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.8%
Mixed vs Avgs
Here
13.8%
US
12.1%
CT
19.7%
Nw hills
13.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.0%
Better than Avg
Here
17.0%
US
19.5%
CT
17.4%
Nw hills
22.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
14.4%
CT
18.2%
Nw hills
18.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.0%
Worse than Avg
Here
43.0%
US
81.8%
CT
71.0%
Nw hills
68.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility44.1%
Worse than Avg
Here
44.1%
US
79.8%
CT
69.7%
Nw hills
71.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
CT
1.5%
Nw hills
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Above state avg (12.8)
36 complaint-triggered
$7,901 in fines

This facility has a concerning pattern with 40 complaint-triggered deficiencies out of 72 total, indicating families have repeatedly filed reports with regulators. The most frequent problem areas involve abuse and neglect protections, communication with families about resident conditions, and food service quality. Recent surveys show persistent issues with medication management and safety hazards, though the facility has correction dates for all violations, suggesting ongoing efforts to address deficiencies.

Sep 4, 2025Complaint
3
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 21, 2025Routine
12
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0568Minimal · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Feb 27, 2025Complaint
1
0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 30, 2025Complaint
3
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 2, 2024Complaint
15
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 28, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Payment Denial

Mar 4, 2024

22-day denial

Fine

Nov 29, 2023

$7,901

Ownership & Operations

Who Operates This Facility

Owner / Operator

Havencare at Litchfield Woods

Organization Type

for profit

Ownership & Management

Owners

Litchfield Holdco LLC

Owner · Organization

100%

Jek Irrv Tr II

Owner (parent company) · Organization

Nmj Irrv Tr II

Owner (parent company) · Organization

Yds Holdco LLC

Owner (parent company) · Organization

Yds Tr

Owner (parent company) · Organization

Jakobovits, Nathan

Owner (parent company)

Kagan, Jeffrey

Owner (parent company)

Shapiro, Yitzchok

Owner (parent company)

Key personnel

Jakobovits, NathanManaging Control - Governing BodyShapiro, YitzchokManaging Control - Governing BodyShapiro, YitzchokOfficer / DirectorShapiro, YitzchokOfficer / DirectorHavencare Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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