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Nursing HomeMedicaid Investigative

Tolstoy Foundation Rehabilitation and Nrsg Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

100 Lake Road, Valley Cottage, NY 1098996 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 26 Google reviews

5
4
3
2
1
Tolstoy Foundation Rehabilitation and Nrsg Center Nursing Home in Valley Cottage, NY — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (21 vs median 6.0)

Bottom 25% in NY · Below recommended RN staffing · Above average staffing · $191,580 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the facility has a history of successful rehabilitation outcomes, the recent surge in reports regarding hygiene and neglect is deeply concerning. If you consider this facility, we strongly recommend unannounced visits during weekends or evening hours to personally verify the cleanliness and staff responsiveness.

Google Reviews

Google Reviews

26 reviews on Google
Tolstoy Foundation Rehabilitation and Nursing Center receives highly polarized feedback, with some families praising the rehabilitation therapy team for successful recoveries, while others report severe neglect and hygiene issues. Recent reviews from 2025 and 2026 are particularly alarming, citing instances of residents left in soiled clothing and understaffing, which contrasts sharply with long-term positive experiences reported by other families.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0Activities7.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Compassionate social services staff
  • Successful short-term rehabilitation outcomes

Concerns

  • Hygiene and sanitation neglect (residents left in soiled diapers/clothing) (mentioned by 5 reviewers)
  • Understaffing and slow response to call bells (mentioned by 4 reviewers)
  • Poor quality or unappealing food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(2)3.52021(6)1.02022(1)3.72023(3)3.52024(2)2.52025(8)4.22026(5)

Distribution · 27 analyzed

5
15
4
1
3
0
2
1
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
  • 2What specific steps are being taken to ensure consistent hygiene care and timely responses to call bells for all residents?
  • 3How does the facility manage meal service and nutrition to ensure the food is both appetizing and meets individual dietary needs?
  • 4Could you explain your current process for medication management and how you ensure accuracy and communication with families?
  • 5What is the protocol for handling medical emergencies or urgent changes in health during the overnight hours?
  • 6What kind of social activities or daily outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

My Aunt got brought here by accident as the hospital was supposed to send her to a good place. Well let me tell you I wouldn’t even leave an enemy here. They way they treat people is disturbing.. my aunt was fed the worse crap to eat.

Family member · 2025☆☆☆☆

My mother-in-law has been at the Tolstoy Foundation Nursing Home on three separate occasions, and our experience has been very positive. The quality and dedication of the rehabilitation staff are excellent.

Long-term resident's family · 2021★★★★

Only half full and yet understaffed. Can wait hours for a call bell to be answered; great if a resident has to go to the bathroom. So they leave the resident in diapers soaking in urine.

Family member · 2023☆☆☆☆
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
4.76hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
73%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

3

measures

Worse Than Avg

12

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.3%
NY
13.8%
Rockland
8.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.9%
Worse than Avg
Here
80.9%
US
95.5%
NY
95.3%
Rockland
96.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
14.4%
NY
14.8%
Rockland
9.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.5%
NY
13.3%
Rockland
17.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.5%
Mixed vs Avgs
Here
25.5%
US
12.1%
NY
18.9%
Rockland
26.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.4%
NY
20.2%
Rockland
20.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.2%
Worse than Avg
Here
71.2%
US
81.8%
NY
77.0%
Rockland
89.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.4%
Worse than Avg
Here
74.4%
US
79.7%
NY
78.8%
Rockland
86.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.3%
Worse than Avg
Here
4.3%
US
1.6%
NY
1.2%
Rockland
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
1penalties
Well above state avg (7.6)
14 complaint-triggered
$191,580 in fines

This facility has faced serious concerns including families filing reports that triggered recent complaint investigations about resident abuse and neglect, care planning failures, and medication errors. The primary recurring issues involve fire safety compliance, resident protection from harm, and care planning adequacy. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys—particularly the significant complaint-triggered violations in 2024 and 2025—warrants careful consideration during any visit.

Sep 2, 2025Routine
27
0578Immediate jeopardy · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0678Immediate jeopardy · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837Potential for harm · WidespreadCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0024Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0033Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

Aug 6, 2025Complaint
7
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 30, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 4, 2024Routine
23
0252Potential for harm · PatternCorrected

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0901Potential for harm · PatternCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

Jun 4, 2024Complaint
5
0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jun 15, 2021Routine
24
0271Potential for harm · Pattern

Egress Deficiencies

Have exits that are accessible at all times.

0006Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0007Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0026Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0035Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0371Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0917Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

Federal Penalties

Fine

Sep 2, 2025

$124,527

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tolstoy Foundation Rehabilitation and Nrsg Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Corbett, DorothyW-2 Managing EmployeeCorbett, DorothyOfficer / DirectorKostura, GregoryOfficer / DirectorKotchoubey, AndrewOfficer / DirectorLundquist, DonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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