A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 227 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
The Woodlands Nursing and Rehabilitation Center has a middle-range Medicare overall rating. Strengths include exceptional rehabilitation and therapy teams. Some reviewers note concerns about slow response to call lights and patient requests (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering The Woodlands will find a highly-regarded rehabilitation and therapy team, with many reviewers praising the physical, occupational, and speech therapists for life-changing results. However, there are significant and recurring reports of neglect regarding basic hygiene, slow response to call lights, and inconsistent nursing care. While the facility is often described as clean, the quality of food and staffing levels—particularly regarding responsiveness to patient needs—are major points of contention.
Quality Themes
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Concerns
Rating Trends
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Distribution · 222 analyzed
The owner provides highly personalized responses to positive reviews, frequently naming specific staff members mentioned by reviewers. For negative reviews, the owner uses a consistent, professional template that acknowledges the concern and invites further private communication.
Personalized based on this facility's data
Key Review Excerpts
“I began working with the rehab team in November of 2025 after my stroke. I came in with very limited mobility, PEG, and limited speech. With this remarkable PT,OT speech, and nurse team I am leaving fully independent just a few months later.”
“The physical therapy here is amazing. They are so professional and they REALLY care. They did their best to motivate him and get him back on his feet.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints about this facility, with concerning issues including failure to report suspected abuse and neglect, and medication errors. The most recurring problems involve medication management, infection control, and food safety/dietary services. While all deficiencies show correction dates, the pattern of repeated issues across medication safety and ongoing complaints suggests persistent care quality challenges that warrant careful consideration during any visit.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Apr 13, 2026
$14,380
Fine
Jun 5, 2025
$9,597
Winniestowell Hospital District
for profit
REGENCY IHS OF SPRING, LLC
JOHN BILBO
Wellsential Health
67 facilities nationwide
Chain avg rating: 2.8/5 · Rank 31 of 67
Key personnel
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