The Woodlands Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 212 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (52%)
- High RN turnover (57%)
Above average in Texas · Below recommended RN staffing · Above average staffing · $14,765 in fines
What this means for your family
This facility is an excellent choice for patients focused on intensive physical, occupational, or speech rehabilitation, as the therapy teams are consistently rated as top-tier. However, families must remain highly vigilant regarding daily hygiene, meal service, and responsiveness to call lights, as multiple reports indicate these areas are often neglected.
Google Reviews
Google Reviews
212 reviews on Google“Families considering The Woodlands will find a highly-regarded rehabilitation and therapy team, with many reviewers praising the physical, occupational, and speech therapists for life-changing results. However, there are significant and recurring reports of neglect regarding basic hygiene, slow response to call lights, and inconsistent nursing care. While the facility is often described as clean, the quality of food and staffing levels—particularly regarding responsiveness to patient needs—are major points of contention.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Friendly and professional administrative/reception staff
- Clean and well-maintained facility environment
- Compassionate wound care and nursing specialists
Concerns
- Slow response to call lights and patient requests (mentioned by 6 reviewers)
- Neglect regarding basic hygiene and bathing (mentioned by 4 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 8 reviewers)
- Inadequate staffing levels, especially on weekends (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently naming specific staff members mentioned by reviewers. For negative reviews, the owner uses a consistent, professional template that acknowledges the concern and invites further private communication.
Questions for Your Tour
- 1I noticed your administration team is very responsive to feedback online; how do you ensure that family members can easily communicate with nurses regarding medication changes or daily care needs?
- 2Since your therapy and rehab teams are highly regarded, could you tell us more about how the transition from rehab back to long-term care is managed?
- 3What steps are being taken to ensure consistent meal quality and timely service during the weekend shifts?
- 4How does the nursing staff prioritize responding to call lights during the night or during busy periods?
- 5Could you describe your protocols for managing wound care and how you ensure hygiene and bathing schedules are strictly followed?
- 6What kind of daily social activities or outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“I began working with the rehab team in November of 2025 after my stroke. I came in with very limited mobility, PEG, and limited speech. With this remarkable PT,OT speech, and nurse team I am leaving fully independent just a few months later.”
“The nurses and aides are go to they care. The nurses i meet love her truth. Wll come back again.”
“My mother was sent here after a fall to receive rehabilitation and regain her strength. Instead of receiving proper care, she was neglected. Within just a few days, she developed a skin rash, was left in the same clothes for days, and went three full days without a bath.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with concerning issues including failure to report suspected abuse and neglect, and medication errors. The most recurring problems involve medication management, infection control, and food safety/dietary services. While all deficiencies show correction dates, the pattern of repeated issues across medication safety and ongoing complaints suggests persistent care quality challenges that warrant careful consideration during any visit.
Sep 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 3, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 1, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jun 5, 2025
$9,597
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
REGENCY IHS OF SPRING, LLC
JOHN BILBO
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 31 of 67
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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