The Broadmoor at Creekside Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 314 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (67%)
- High RN turnover (61%)
Above average in Texas · Below recommended RN staffing · Above average staffing · $36,472 in fines
What this means for your family
This facility offers an excellent physical therapy program and highly skilled individual nurses like Rhonda Johnson. However, families must be extremely vigilant regarding hygiene and medication, as multiple recent reviews highlight dangerous patterns of neglect and understaffing during shifts.
Google Reviews
Google Reviews
314 reviews on Google“Families considering The Broadmoor at Creekside Park will find a facility with an exceptional physical therapy department and highly praised individual nurses like Rhonda Johnson. However, there are serious, recurring reports of neglect regarding hygiene, medication errors, and significant understaffing that can lead to residents being left in soiled linens for long periods.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Highly praised nursing leadership (specifically Rhonda Johnson)
- Beautiful, clean, and modern facility
- Friendly and welcoming administrative staff
Concerns
- Understaffing leading to delayed response times for basic needs (mentioned by 5 reviewers)
- Neglect regarding hygiene and soiled linens (mentioned by 4 reviewers)
- Medication errors and delays in administration (mentioned by 3 reviewers)
- Inadequate assistance with feeding/nutrition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
The owner relies almost exclusively on a small set of canned templates. Positive reviews receive standardized pleasantries, while negative reviews are met with a repetitive request to email a corporate address.
Questions for Your Tour
- 1We've heard wonderful things about the nursing leadership here, specifically Rhonda Johnson; how does her leadership style impact the day-to-day care of the residents?
- 2With the modern and clean facility you have here, what specific protocols are in place to ensure linens and personal hygiene are managed consistently for every resident?
- 3Since we know the physical therapy and rehab team is a major strength of yours, how would you describe the personalized approach they take with residents during recovery?
- 4How does the nursing team manage medication administration schedules to ensure there are no delays or errors during busy shifts?
- 5What is the process for ensuring residents receive timely assistance with meals and nutrition, especially during peak dining hours?
- 6In the event of a medical emergency after hours, what is the immediate protocol for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department was absolutely wonderful. I made great progress with their help towards being able to care for myself when I get home.”
“Rhonda Johnson has brought me & my family peace knowing my grandmother is in great hands. She has been amazing and we trust her.”
“My father was left in soiled diapers for long periods, and over his entire stay, he only received one shower—despite the policy of two showers per week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with nearly half of its 38 deficiencies triggered by family complaints. The most recurring problems involve medication management, care planning, and basic resident care services. While most issues show correction dates, the facility continues experiencing similar deficiencies across multiple years, and one recent care deficiency remains uncorrected, suggesting ongoing quality concerns that families should investigate carefully during visits.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2026Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Dec 12, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 17, 2024Routine20
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 12, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 13, 2026
$15,940
Fine
Oct 2, 2023
$36,472
Ownership & Operations
Who Operates This Facility
Sweeny Hospital District
for profit
BROADMOOR CONTINUING CARE CENTER LTD CO
ANGELA M MCARTHUR
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 23 of 37
Ownership & Management
Owners
Sweeny Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
314 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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