Ridgewood at the Woodlands
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 104 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (100%)
- High RN turnover (100%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Very high staff turnover · Worst in MOMENTUM SKILLED SERVICES chain · No penalties on record
What this means for your family
This facility is an excellent choice for families prioritizing physical therapy and a clean, social environment. However, you should closely monitor medication administration and ensure that call light responses are timely, as some recent experiences suggest inconsistencies in these areas.
Google Reviews
Google Reviews
104 reviews on Google“Families considering Ridgewood at the Woodlands will find a facility praised for its compassionate nursing staff, excellent physical therapy, and a clean, inviting atmosphere. While many long-term residents enjoy the social activities and food, some families have reported serious concerns regarding medication management and responsiveness to call lights during shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical and occupational therapy
- Clean and well-maintained facility
- Engaging social activities and events
- Friendly and professional administration
Concerns
- Delays in responding to call lights and hygiene needs (mentioned by 2 reviewers)
- Issues with medication administration and management (mentioned by 2 reviewers)
- Disorganized admissions and transition processes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details mentioned in the reviews, such as staff names or specific services. For negative feedback, they maintain a professional tone and provide a direct contact method for resolution.
Questions for Your Tour
- 1I noticed the administration team is very active in communicating with the community; how do you typically involve families in the care planning process during the initial transition?
- 2What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 3How does the nursing team prioritize responding to call lights, especially during busy shift changes or overnight hours?
- 4We've heard great things about the physical and occupational therapy here; could you tell us more about how those programs are integrated into a resident's daily routine?
- 5What kind of social activities or special events do you have planned for the residents this month to keep everyone engaged?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff are exceptional and very involved with the day-day changes of the residents. The facility is tucked away near a pond that offers a deck and a chance to observe wildlife nearby. Clean, well kept, and smells good within the facility.”
“I cannot express how thankful I am for the employees here and how they treated my father in law in his final days. They cared for our whole family and were lovely and respectful throughout our entire time there.”
“The therapy department at Regent Care are a unbelievable bunch. Highly recommended for short term or long care of your loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with families filing multiple complaints about accident prevention, care planning, and medication management across recent surveys. The 27 deficiencies include concerning issues like inadequate protection from abuse and repeated fire safety violations, though all violations have correction dates. Recent surveys in 2024-2025 reveal persistent issues with resident safety and care quality that prompted family complaints, suggesting ongoing challenges despite facility corrections.
Nov 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jun 20, 2025Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Environmental Deficiencies
Keep all essential equipment working safely.
Jun 20, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 11, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2024Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 28, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 20, 2025
$14,020
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
RIDGEWOOD RHC LLC
ANGELA M MCARTHUR
Chain Affiliation
Momentum Skilled Services
10 facilities nationwide
Chain avg rating: 2.0/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit ridgewoodatthewoodlands.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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