Sundale Senior Living the Woodlands
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 45 Google reviews
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What this means for your family
This facility appears to be in a period of strong recovery, with recent reviews highly praising the new leadership and improved resident engagement. However, because of serious historical allegations regarding neglect in the memory care wing, families should perform a thorough in-person inspection and ask specifically about current staffing ratios and hygiene protocols.
Google Reviews
Google Reviews
45 reviews on GoogleFamilies will find a community that has seen significant recent improvements in leadership and resident engagement, particularly under the current Memory Care Director. While many reviewers praise the compassionate staff and delicious food, there are serious historical concerns regarding hygiene and communication in the memory care wing that families should investigate.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High level of resident engagement and social activities
- Delicious and high-quality meal options
- Strong leadership in the memory care department
Concerns
- Historical issues with hygiene and basic care in memory care
- Need for more soft/easy-to-chew food options
- Communication failures regarding resident passing
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
The owner provides highly personalized and emotionally intelligent responses that reference specific residents, personal anecdotes, and unique personality traits. They use warm, empathetic language to build a sense of community and connection with reviewers.
Questions for Your Tour
- 1We've heard wonderful things about the quality of the meals here; could you tell us more about the menu and if there are specific options available for residents who need softer or easier-to-chew foods?
- 2The social atmosphere seems like a real strength of this community, so what kind of daily activities or resident engagement programs do you have planned for the upcoming month?
- 3Since you have a certified memory care department, how does the leadership team specifically support the unique needs and safety of residents with cognitive decline?
- 4In the event of a medical emergency or a change in a resident's health status during the night, what is the protocol for notifying the family immediately?
- 5We noticed the nursing staff is highly regarded for being attentive; how do you ensure that high level of care and cleanliness is maintained consistently throughout the memory care wing?
- 6How does the administration ensure that families are kept closely informed and updated on all important resident developments or changes in care?
Personalized based on this facility's data
Key Review Excerpts
“I had my father stay at Sundale for a 12 day respite stay while we went on vacation, and everyone took exceptional care of him! He has moderate dementia, and I was so worried that he’d be scared or confused, but the staff is so professional and caring, and really knows how to keep residents engaged and comfortable!”
“Since the new Director, Maurice McKenzie, has been in this position, I’ve noticed so many positive changes. The residents seem more engaged, staff seem happier and the overall facility has greatly improved.”
“My mother was in Keepsake Gardens for a little over a year. She was 98 years old and had severe dementia. The staff was wonderful to her. They loved her and cared for her as if they were their own.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Sundale Senior Living - The Woodlands has had recent inspections identifying issues regarding resident service plans and fire safety protocols, including fire drill documentation and alarm system maintenance. While several life safety violations from early 2022 have been addressed, a health code violation regarding timely resident assessments was noted in September 2023.
Sep 7, 2023Routine
Health Code (1 violations)
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
Jan 18, 2022Routine
Life Safety Code (3 violations)
The facility failed to provide smoke compartmentation where required.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to inspect, test, and maintain fire alarm system components.
Ownership & Operations
Who Operates This Facility
Sundale Senior Living, Lp
for profit
HARTEJ SINGH
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit sundaleseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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