The Westmark Senior Living
Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.
based on 67 Google reviews
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What this means for your family
The Westmark offers an exceptionally warm and clean environment with staff members who truly treat residents like family. However, because there is a specific, serious report of medication delays, families should prioritize asking management about their current protocols for pharmacy orders and medication oversight during your tour.
Google Reviews
Google Reviews
67 reviews on Google“Families considering The Westmark can expect a highly compassionate and welcoming environment, with many reviewers praising specific staff members like Irene and Ross for their professionalism and empathy. While the facility is frequently lauded for its cleanliness and warm atmosphere, there is a critical concern regarding medication management errors that must be addressed with management. Overall, the community excels in creating a sense of 'home' for residents through attentive care and engaging activities.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Clean and well-maintained facility
- Welcoming and smooth transition process
- Engaging resident activities and programs
Concerns
- Medication management errors and delays
- Difficulty reaching staff during business hours
- Inappropriate staff communication/conduct
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses, frequently using the reviewer's name and explicitly acknowledging specific staff members mentioned in the reviews. They use an empathetic, family-oriented tone that reinforces the brand's 'WestMark family' identity.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the facility looks; what steps do you take to ensure this high standard is kept daily?
- 2We noticed how much the management values feedback through their responses; how does the team use resident and family input to improve care?
- 3Can you walk us through the specific protocols in place to ensure medication is administered accurately and on a strict schedule?
- 4What is the best way for us to get in touch with a supervisor or a specific caregiver if we have a question during the middle of the day?
- 5What kind of engaging daily activities or social programs do you have planned to help residents stay connected and active?
- 6How does the staff approach communication with residents to ensure every interaction is warm, professional, and respectful?
Personalized based on this facility's data
Key Review Excerpts
“Irene’s professionalism and compassion together with here advise and knowledge have helped us through a truly tough time. We have been impressed with Westmark and the facility is clean and orderly with a and staff that is always smiling and willing to assist.”
“The staff they have in the locked unit is absolutely amazing! From the nurses to the aides, everyone is so friendly and willing to help with anything the patients need.”
“My Mom has had nothing but problems here. They let her meds run out she has gone with out them for up to 4 days. And Kimmy the one in charge of ordering them and making sure that the patients get them on time doesn't care”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on August 25, 2022, identified two health code violations related to food storage standards and dishwashing sanitation procedures. Both issues were documented as corrected by early September 2022, and there are currently no active enforcement actions against the facility.
Aug 25, 2022Routine
Health Code (2 violations)
The facility failed to provide food storage areas to maintain a four-day minimum supply of non-perishable food, that food was not stored on the floor, and that area temperatures in food storage areas did not exceed 85 degrees F.
The facility failed to follow sanitary dishwashing procedures and techniques.
Ownership & Operations
Who Operates This Facility
Gg San Antonio Operator, LLC
for profit
SILVERPOINT SENIOR LIVING, LLC
ROSS CHRISTENSEN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit westmarksenior.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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