The Healthcare Center at Patriot Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 136 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (56%)
Below average in Texas · Below recommended RN staffing · Above average staffing · Below chain average · $35,829 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for rehabilitation due to its highly-rated therapy team and recent facility upgrades. However, families must remain vigilant regarding medication administration and ensure that call lights are being answered promptly, as these have been significant points of failure in recent years.
Google Reviews
Google Reviews
136 reviews on Google“Families considering this facility will find a highly praised rehabilitation and nursing team, with many reviewers highlighting the professional therapy and attentive nursing staff. While many recent reviews celebrate a beautiful, clean, and renovated environment, there are serious, recurring allegations regarding medication errors, pest issues, and inconsistent responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy services
- Friendly and attentive nursing and CNA staff
- Clean and well-maintained/renov-ated facilities
- Secure environment with gated entry
- Welcoming and personalized atmosphere
Concerns
- Inconsistent responsiveness to call lights and patient needs (mentioned by 3 reviewers)
- Issues with cleanliness including pests and odors (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Staffing shortages or lack of communication from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, often addressing specific staff members or departments mentioned. For negative reviews, the owner uses a professional, non-defensive tone that invites direct communication to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how the therapists work with residents?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3With the facility being so well-maintained and renovated, what specific steps does the housekeeping team take to ensure a clean and fresh environment for the residents?
- 4How does the staff manage call lights and ensure that residents' needs are addressed promptly, especially during busy shifts?
- 5What is the process for communicating important updates or changes in a resident's care from management to the family?
- 6What kind of daily activities or social events are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is excellent and the property is exceptionally well maintained.”
“The first thing that struck me was the security. You can’t get in without going thru a security gate. Once we entered the building we were stopped & had to sign in before going further. The staff is very welcoming.”
“The therapy department is great. The food is so good and the activities held in the facility are amazing for the environment and residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints triggering inspections, with serious concerns about resident safety, medication management, and proper care treatment appearing repeatedly across surveys. The facility has faced issues with protecting residents from abuse and neglect, ensuring accurate medication administration, maintaining proper resident assessments, and following infection control protocols. While all identified deficiencies show correction dates, the pattern of ongoing complaints suggests persistent quality concerns families should investigate thoroughly before placement.
Oct 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 5, 2025Routine5
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 31, 2024Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Feb 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 25, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Federal Penalties
Fine
Oct 31, 2025
$14,901
Fine
Dec 23, 2023
$12,904
Ownership & Operations
Who Operates This Facility
Green Mountain Healthcare LLC
for profit
MARIO GORDISH
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 66 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit patriotheightshealthcare.com
Medicare data downloads
Original nursing home datasets
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