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Nursing HomeMedicaid

The Heights on Huebner

Strong Medicare quality ratings; families often praise impealccable cleanliness and lack of unpleasant odors. Still worth an in-person visit.

10127 Huebner Road, Northwest Side · San Antonio, TX 78240120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 401 Google reviews

5
4
3
2
1
The Heights on Huebner Nursing Home in San Antonio, TX — Street View
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What this means for your family

This facility is an excellent choice if you prioritize cleanliness, a beautiful environment, and a friendly, welcoming staff. However, families should closely monitor medication schedules and follow up on communication during the admission process, as some reviewers have noted delays in medication delivery and gaps in information during transitions.

Google Reviews

Google Reviews

401 reviews on Google
The Heights on Huebner is widely praised for its exceptionally clean, beautiful, and welcoming environment that feels more like a home than a clinical facility. While many families report high-quality rehabilitation and attentive nursing care, some reviewers have raised serious concerns regarding medication delays, occasional understaffing, and specific instances of poor communication during transitions of care.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean10.0Activities8.0Meds4.0MemoryN/AComms6.0ValueN/A

Strengths

  • Impealccable cleanliness and lack of unpleasant odors
  • Warm, friendly, and professional staff members
  • High-quality physical and occupational therapy services
  • Welcoming and beautiful facility atmosphere

Concerns

  • Delays in medication administration (mentioned by 2 reviewers)
  • Staffing shortages or slow response times (mentioned by 3 reviewers)
  • Communication lapses during patient admission or transitions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62024(14)4.72025(140)4.72026(37)

Distribution · 191 analyzed

5
162
4
15
3
3
2
1
1
10

How They Respond to Reviews

100%response rate
Generic

The owner relies heavily on a set of pre-written templates that rotate through specific phrases like 'on a mission to Make Lives Better' and 'best-in-class care.' While they occasionally personalize the greeting with the reviewer's name, the core of the response is rarely tailored to the specific details of the review.

Questions for Your Tour

  • 1We've heard wonderful things about how clean and welcoming the atmosphere is here; could you show us some of the common areas where residents gather?
  • 2Since we want to ensure everything goes smoothly during the transition, what is your process for communicating updates to families during the admission period?
  • 3How does the nursing team manage medication schedules to ensure every dose is administered precisely on time?
  • 4We are very interested in rehabilitation; could you tell us more about the specific physical and occupational therapy programs available to residents?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
  • 6It's great to see how much you engage with feedback from the community; how does the administration use resident and family input to improve daily care?

Personalized based on this facility's data


Key Review Excerpts

The building was clean, the staff very friendly. Professional staff. Clean facilities. Better than most.

Rehab patient/Visitor · 2026★★★★★

I have been an RN for forty years and I absolutely know the difference between high quality care and substandard indifferent care. This place is totally all about providing the best care.

Long-term resident's family · 2025★★★★★

My brother-in-law suffered a devastating stroke and after hospitalization and an intermediate step-down facility, he is now at Heights on Huebner for long-term care and rehab. Speech, OT and PT providers were strong across the board.

Long-term care family member · 2025★★★★★
Source: 401 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.14hrs
77%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

17

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
15.3%
TX
14.9%
Bexar
14.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
19.5%
TX
18.4%
Bexar
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
15.4%
TX
9.4%
Bexar
10.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
TX
2.5%
Bexar
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
TX
16.1%
Bexar
16.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
19.4%
TX
14.2%
Bexar
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
81.8%
TX
89.2%
Bexar
81.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
79.7%
TX
88.0%
Bexar
84.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
TX
1.5%
Bexar
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (9.1)
4 complaint-triggered

This facility has a concerning pattern of recurring problems across multiple care areas, with families filing complaint reports that triggered inspections. Care planning deficiencies appear repeatedly across surveys from 2022 to 2025, indicating persistent issues with developing proper resident care plans. The facility also shows recurring problems with abuse/neglect reporting protocols and fire safety systems. While all deficiencies were reportedly corrected, the repeated nature of similar violations suggests systemic challenges that warrant careful consideration before visiting.

Jan 14, 2026Routine
16
0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Nov 20, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 2, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 1, 2024Routine
8
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Aug 24, 2024Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 16, 2024Complaint
1
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bexar County Hospital District

Organization Type

for profit

Management Company

TOUCHSTONE STRATEGIES HB LLC

Administrator

MISS MARGARET A A ESTES

Chain Affiliation

Chain Name

Touchstone Communities

Chain Size

25 facilities nationwide

Chain avg rating: 2.8/5 · Rank 3 of 27 (Best)

Ownership & Management

Owners

Bexar County Hospital District

Owner · Organization

100%

Key personnel

Capital Funding Group, INC.5% or Greater Mortgage InterestHurley, ChristopherOfficer / DirectorTouchstone Strategies - Hb, LLCManagerAleman, AshleyManagerCampbell, LeslieManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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