Strong Medicare quality ratings; public reviewers often praise impealccable cleanliness and lack of unpleasant odors. Still worth an in-person visit.
based on 419 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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The Heights on Huebner has a strong overall Medicare rating. Public reviewers frequently mention: impealccable cleanliness and lack of unpleasant odors and warm, friendly, and professional staff members. Review the component ratings and current source records before deciding.
The Heights on Huebner is widely praised for its exceptionally clean, beautiful, and welcoming environment that feels more like a home than a clinical facility. While many families report high-quality rehabilitation and attentive nursing care, some reviewers have raised serious concerns regarding medication delays, occasional understaffing, and specific instances of poor communication during transitions of care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 209 analyzed
The owner relies heavily on a set of pre-written templates that rotate through specific phrases like 'on a mission to Make Lives Better' and 'best-in-class care.' While they occasionally personalize the greeting with the reviewer's name, the core of the response is rarely tailored to the specific details of the review.
Personalized based on this facility's data
Key Review Excerpts
“I have been an RN for forty years and I absolutely know the difference between high quality care and substandard indifferent care. This place is totally all about providing the best care.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of recurring problems across multiple care areas, with families filing complaint reports that triggered inspections. Care planning deficiencies appear repeatedly across surveys from 2022 to 2025, indicating persistent issues with developing proper resident care plans. The facility also shows recurring problems with abuse/neglect reporting protocols and fire safety systems. While all deficiencies were reportedly corrected, the repeated nature of similar violations suggests systemic challenges that warrant careful consideration before visiting.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Bexar County Hospital District
for profit
TOUCHSTONE STRATEGIES HB LLC
MISS MARGARET A A ESTES
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 27 (Highest rating)
Owners
Bexar County Hospital District
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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419 reviews from families & visitors
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