The Heights on Huebner
Strong Medicare quality ratings; families often praise impealccable cleanliness and lack of unpleasant odors. Still worth an in-person visit.
based on 401 Google reviews

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What this means for your family
This facility is an excellent choice if you prioritize cleanliness, a beautiful environment, and a friendly, welcoming staff. However, families should closely monitor medication schedules and follow up on communication during the admission process, as some reviewers have noted delays in medication delivery and gaps in information during transitions.
Google Reviews
Google Reviews
401 reviews on Google“The Heights on Huebner is widely praised for its exceptionally clean, beautiful, and welcoming environment that feels more like a home than a clinical facility. While many families report high-quality rehabilitation and attentive nursing care, some reviewers have raised serious concerns regarding medication delays, occasional understaffing, and specific instances of poor communication during transitions of care.”
Quality Themes
Tap a score for detailsStrengths
- Impealccable cleanliness and lack of unpleasant odors
- Warm, friendly, and professional staff members
- High-quality physical and occupational therapy services
- Welcoming and beautiful facility atmosphere
Concerns
- Delays in medication administration (mentioned by 2 reviewers)
- Staffing shortages or slow response times (mentioned by 3 reviewers)
- Communication lapses during patient admission or transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 191 analyzed
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that rotate through specific phrases like 'on a mission to Make Lives Better' and 'best-in-class care.' While they occasionally personalize the greeting with the reviewer's name, the core of the response is rarely tailored to the specific details of the review.
Questions for Your Tour
- 1We've heard wonderful things about how clean and welcoming the atmosphere is here; could you show us some of the common areas where residents gather?
- 2Since we want to ensure everything goes smoothly during the transition, what is your process for communicating updates to families during the admission period?
- 3How does the nursing team manage medication schedules to ensure every dose is administered precisely on time?
- 4We are very interested in rehabilitation; could you tell us more about the specific physical and occupational therapy programs available to residents?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6It's great to see how much you engage with feedback from the community; how does the administration use resident and family input to improve daily care?
Personalized based on this facility's data
Key Review Excerpts
“The building was clean, the staff very friendly. Professional staff. Clean facilities. Better than most.”
“I have been an RN for forty years and I absolutely know the difference between high quality care and substandard indifferent care. This place is totally all about providing the best care.”
“My brother-in-law suffered a devastating stroke and after hospitalization and an intermediate step-down facility, he is now at Heights on Huebner for long-term care and rehab. Speech, OT and PT providers were strong across the board.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring problems across multiple care areas, with families filing complaint reports that triggered inspections. Care planning deficiencies appear repeatedly across surveys from 2022 to 2025, indicating persistent issues with developing proper resident care plans. The facility also shows recurring problems with abuse/neglect reporting protocols and fire safety systems. While all deficiencies were reportedly corrected, the repeated nature of similar violations suggests systemic challenges that warrant careful consideration before visiting.
Jan 14, 2026Routine16
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 2, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 1, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 24, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Bexar County Hospital District
for profit
TOUCHSTONE STRATEGIES HB LLC
MISS MARGARET A A ESTES
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 27 (Best)
Ownership & Management
Owners
Bexar County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
401 reviews from families & visitors
Official Website
Visit theheightshuebner.com
Medicare data downloads
Original nursing home datasets
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