Brookdale Hamilton Wolfe
Families consistently rate this highly — reviewers highlight compassionate and engaging care staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
This facility offers a wonderful social environment and highly engaged staff, particularly for those in memory care. However, you must perform rigorous due diligence regarding billing transparency and verify staffing levels during evening and weekend shifts to avoid the neglect and unexpected costs reported by other families.
Google Reviews
Google Reviews
31 reviews on Google“Families often praise the facility for its warm, family-like atmosphere and staff members who demonstrate deep compassion for residents, particularly in memory care. However, there are serious allegations regarding inconsistent staffing levels, unexpected billing fees, and instances of neglect regarding personal hygiene and nutrition.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and engaging care staff
- Strong community and social activities
- Supportive environment for memory care residents
- Welcoming and social atmosphere for seniors
Concerns
- Understaffing and neglect of personal care (mentioned by 2 reviewers)
- Unexpected or deceptive additional fees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how engaging and compassionate your staff is; how do you ensure that level of personal connection is maintained during busy shifts?
- 2Could you walk us through the daily schedule of social activities and how residents typically participate in the community atmosphere?
- 3How does the care team manage medical emergencies or changes in health needs during the overnight hours?
- 4To help us plan our budget, could you provide a clear breakdown of all monthly costs and explain if there are any common additional fees for extra services?
- 5What specific protocols are in place to ensure the facility remains impeccably clean and well-maintained for the residents?
- 6For a resident who might need more help with daily tasks, how do you ensure their personal care needs are met consistently and never overlooked?
Personalized based on this facility's data
Key Review Excerpts
“We are so grateful to the team at Hamilton Wolfe for caring for our mom the past four years! Teffanie leads a phenomenal team and is so engaged with the resident. Maddie has a heart of gold!”
“The staff is very knowledgeable about the medical stages of memory loss and diseases of the elderly. They strive to improve the quality of life for our family member.”
“They call themself Brookdale but I call them crookdale! because they want to charge my mother-in-law another 2 days because they want to get a full 30 days of rent from her before she moves out on the last day of February.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on July 02, 2024, showed no new violations. However, historical records from January 2019 indicate several Life Safety Code deficiencies regarding fire safety, smoking regulations, and building maintenance that have since been addressed.
Jan 24, 2019Routine
Life Safety Code (6 violations)
The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life and Safety Code, NFPA 101.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Esc III Lp
for profit
ROSS CHRISTENSEN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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