The Waterton Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise top-notch physical and occupational therapy. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its highly-rated therapy team and recent modern renovations. However, if you are considering long-term care, you should specifically investigate the adequacy of weekend staffing and verify the facility's responsiveness to maintenance requests.
Google Reviews
Google Reviews
46 reviews analyzed“Families seeking rehabilitation services will find highly-rated therapy and nursing staff, with many praising the recent facility remodel and the kindness of the clinical team. However, there are serious allegations regarding medical neglect and theft, alongside concerns about weekend staffing shortages and a lack of maintenance in long-term resident rooms.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch physical and occupational therapy
- Recently remodeled and clean facilities
- Kind and professional nursing and CNA staff
- Welcoming and attentive admissions process
Concerns
- Weekend staffing shortages (mentioned by 2 reviewers)
- Allegations of medical neglect and incompetence
- Lack of maintenance for long-term resident rooms
- Issues with staff communication and professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from the community; how does the administration use resident and family input to make improvements to the facility?
- 2With a 4-star health inspection rating, what specific protocols do you have in place to ensure clinical excellence and resident safety?
- 3Since the staffing rating is a 3/5, what steps is the facility currently taking to ensure there is always enough hands-on support for the 92 residents?
- 4Could you tell me more about what a typical day looks like for residents, especially regarding social activities and communal dining?
- 5How does the nursing team manage medical emergencies or sudden changes in health status during the overnight hours?
- 6What is the process for families to stay involved and communicate with the care team regarding daily updates?
Personalized based on this facility's data
Key Review Excerpts
“Kirby was very professional and helped me work at my capacity. Bethany is helping me to get my voice back and lets me work at my own pace- which I appreciate.”
“The facility has undergone a remodel and it looks amazing! They did a great job and it looks like little houses!”
“My grandfather is currently a resident at the facility on Friday I went to visit him after work and my wallet was stolen out of my purse by his nurse Dionna.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Waterton has a moderate inspection record with 6 deficiencies over 4 surveys, including one complaint-triggered safety issue that families reported. Main problem areas include safety hazards, nutrition/hydration, and facility environment cleanliness. All deficiencies have been corrected by the facility, suggesting responsiveness to identified issues, though the complaint indicates families had concerns serious enough to file reports with regulators.
Mar 26, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 31, 2024Routine2
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 8, 2022Routine1
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Federal Penalties
Fine
Jan 8, 2024
$9,009
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
CHICKADEE HEALTHCARE LLC
WILLIAM STORMY ROBERSON
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 18 of 84
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit watertonhealthcare.com
Medicare data downloads
Original nursing home datasets
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