The Center at Grande
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 166 Google reviews
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What this means for your family
This facility is an excellent choice if your primary goal is intensive physical or occupational therapy, as their rehab teams are top-tier. However, families must be vigilant regarding nursing care and medication schedules, as multiple reviewers have reported significant lapses in nursing responsiveness and medication accuracy.
Google Reviews
Google Reviews
166 reviews analyzed“The Center at Grande is highly regarded for its exceptional physical and occupational therapy teams and its modern, clean, and beautiful facility. While many families praise the compassionate therapists and the comfort of private rooms, there are significant, recurring concerns regarding nursing staff responsiveness, medication management errors, and inconsistent food quality.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Modern, clean, and beautiful facility
- Compassionate and professional case management
- Comfortable private rooms
Concerns
- Nursing staff responsiveness and neglect (mentioned by 7 reviewers)
- Medication administration errors or delays (mentioned by 5 reviewers)
- Inconsistent food quality and service (mentioned by 5 reviewers)
- Understaffing issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses personalized greetings for most positive reviews and provides professional, empathetic responses to negative feedback. When addressing complaints, they focus on investigation, invite direct communication, and provide a specific phone number for resolution.
Questions for Your Tour
- 1The facility looks incredibly modern and clean; how do you ensure the private rooms stay comfortable and well-maintained for residents?
- 2I noticed the therapy teams receive a lot of praise; could you tell me more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 3What specific protocols are in place to ensure medication is administered accurately and on time every day?
- 4How does the nursing team manage resident needs during the night or during periods when the floor is particularly busy?
- 5We want to make sure they enjoy their meals; how would you describe the dining experience and the variety of food options available?
- 6In the event of a medical emergency, what is the immediate process for notifying the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was amazing. They were patient, encouraging, and really invested in progress. You could see how much they wanted the best outcome.”
“The physical therapists are great. I enjoyed and benefited from all those I worked with. Medication was very slow coming but overall I am very satisfied with my treatment.”
“My Mom was here to recover from a stay at the hospital, because of heart complications and developing Hypercapnia. After 4 days I brought her home. They only gave her meds to her at random and not even all of them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to resident belongings protection and family notification requirements. The facility shows recurring issues with care planning and resident assessment across multiple surveys, along with problems in pharmacy services and respiratory care. While all deficiencies have correction dates, the pattern of complaints and repeated assessment issues warrants careful evaluation during your visit.
Nov 16, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 12, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 7, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Dec 7, 2022Routine1
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Ownership & Operations
Who Operates This Facility
The Center at Grande LLC
for profit
VERITAS MANAGEMENT GROUP, LLC
JANNA D KUECHLE
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.7/5 · Rank 1 of 3 (Best)
Ownership & Management
Owners
East Texas Medical Center Regional Healthcare System
Owner (parent company) · Organization
Golden Road Investments LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit centeratgrande.com
Medicare data downloads
Original nursing home datasets
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