Park Place Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 145 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (66%)
- High RN turnover (75%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · $272,779 in fines · Abuse citation
What this means for your family
While the physical and occupational therapy teams are frequently cited as a major strength, the facility has alarming reports of medical neglect and hygiene failures. If you choose this facility, you must implement a rigorous daily check of call light functionality and personal hygiene to ensure your loved one is not being overlooked.
Google Reviews
Google Reviews
145 reviews analyzed“Families should exercise extreme caution when considering this facility due to multiple serious allegations of medical neglect, hygiene issues, and unresponsive call lights. While some residents praise the physical and occupational therapy teams, there is a significant pattern of reviewers reporting severe incidents involving bedsores, malnutrition, and lack of basic care.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch physical and occupational therapy staff
- Friendly and professional admissions process
- Compassionate wound care services
Concerns
- Unresponsive call lights and slow staff response times (mentioned by 7 reviewers)
- Neglect regarding hygiene and soiled linens (mentioned by 5 reviewers)
- Unpleasant odors, specifically urine, throughout the facility (mentioned by 3 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
- Facility maintenance and safety hazards (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly standardized, template-based responses that rely on a consistent script of expressing concern and directing users to administration or a compliance hotline. While the responses are polite, they rarely address the specific details of the complaints, such as nutrition, hygiene, or staffing.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain their independence?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
- 3What specific protocols do you have in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 4Could you walk us through your process for medication management to ensure everything is handled accurately and safely?
- 5What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
- 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate communication plan for the family?
Personalized based on this facility's data
Key Review Excerpts
“The rehab is great, food is delicious. I have a cracked spine. I've been helped a lot. Good folks.”
“I lost my loved one due to neglect. When taken to the ER he was malnourished, septic, needed 4 blood transfubs from a bed sore the size of a man's fist, and 6 weeks of antibiotics.”
“The PT/O/T staff is top notch though, great staff there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
1
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 18 complaint-triggered deficiencies where families filed reports about care problems. The most recurring issues involve infection control, medication management, and care planning, with infection control violations appearing across multiple recent surveys. While the facility reports correcting deficiencies, the persistent nature of complaints and repeat violations in critical areas like infection prevention suggest ongoing care quality challenges that warrant careful evaluation during any visit.
Jan 21, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 25, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 20, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 18, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Apr 4, 2026
$14,380
Fine
May 5, 2025
$272,779
Ownership & Operations
Who Operates This Facility
Hopkins County Hospital District
for profit
TYLER PP OPERATIONS, LLC
WILLIE WATSON
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
145 reviews from families & visitors
Official Website
Visit parkplacetyler.com
Medicare data downloads
Original nursing home datasets
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