The Villas at Saratoga Skilled Nsg & Assisted Lvg
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (24 vs median 13.0)
- High RN turnover (64%)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $57,711 in fines
What this means for your family
This facility is an excellent choice for families seeking a high-end, 'resort-like' environment with exceptionally compassionate caregivers. While there is one highly negative review regarding care quality, the overwhelming recent trend shows consistent excellence in both cleanliness and staff attentiveness. When touring, specifically ask about the continuity of care for your loved one to ensure their specific needs are met.
Google Reviews
Google Reviews
35 reviews on Google“Families considering The Villas at Saratoga can expect a highly praised, resort-like environment characterized by exceptionally kind and attentive nursing staff, specifically mentioning caregivers like Blanca and Eva. While the vast majority of reviews highlight a clean, beautiful, and professional facility, one critical review warns of a lack of care, though it stands in stark contrast to the overwhelming consensus of high-quality rehabilitation and long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Beautiful, resort-like facility and grounds
- Clean and well-maintained environment
- Reliable medical transport services
- Welcoming and professional atmosphere
Concerns
- Allegations of lack of care in skilled nursing
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
The owner relies heavily on a repetitive, templated response for almost all reviews. While they occasionally personalize the message by including the reviewer's name or mentioning specific staff members, the core of the response remains a copy-pasted script.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to everyone's feedback; how does that commitment to communication translate to how you interact with families daily?
- 2The grounds look absolutely beautiful and resort-like; what kind of daily activities or outings do residents enjoy to make the most of this environment?
- 3We noticed the facility is very clean and well-maintained; what specific protocols do you have in place to ensure the living areas stay this pristine?
- 4With the skilled nursing side of the facility, how do you ensure that medical care remains consistent and attentive during shift changes or overnight hours?
- 5In the event of a sudden medical emergency or a change in a resident's condition, what is the immediate process for notifying the family and coordinating care?
- 6How does the nursing team manage the balance between providing essential medical tasks and ensuring residents still feel a sense of personalized, compassionate care?
Personalized based on this facility's data
Key Review Excerpts
“The staff, I mean the staff is so smiley, welcomed me with open and you could just feel the family life enviroment they have created. To make it better? The grounds, the rooms, the gyms all of it is just breathtaking. You feel like youre in a resort for healthcare.”
“The staff is amazing and are extremely caring! Love them all and love that they have their own transport. If that is ever unavailable they are contracted with others. They have never missed an appt for her or made her late.”
“A special thank you to Blanca, her kindness, patience, and respect truly meant everything to our family. She treated my loved one with genuine compassion and always took the time to help, explain things, and make sure”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in accident prevention, medication management, and food service safety. The facility has faced deficiencies across all surveys from 2020-2024, including problems with safety supervision, pharmaceutical services, nutrition standards, and fire safety systems. While all violations show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful consideration during visits.
Mar 16, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 3, 2026Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 30, 2025Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 25, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 25, 2025
$32,292
Fine
Aug 22, 2024
$8,031
Ownership & Operations
Who Operates This Facility
The Villas at Saratoga Skilled Nsg & Assisted Lvg
for profit
Chain Affiliation
Kalesta Healthcare Group
17 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 13
Ownership & Management
Owners
Kalesta Healthcare Group, LLC
Owner · Organization
Clawson, Scott
Owner (parent company)
Williams, Ryan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit villassaratoga.com
Medicare data downloads
Original nursing home datasets
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