The Terraces at San Joaquin Gardens Village
Strong Medicare quality ratings; families often praise warm and attentive staff. Still worth an in-person visit.
based on 52 Google reviews
Watch The Terraces at San Joaquin Gardens Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for independent living due to its vibrant community and excellent amenities. However, if your loved one requires skilled nursing, you must perform rigorous due diligence regarding hygiene and staff responsiveness, as recent reports indicate serious lapses in care in that specific department.
Google Reviews
Google Reviews
52 reviews on Google“The Terraces at San Joaquin Gardens is highly regarded by many long-term residents for its sense of community, beautiful campus, and helpful staff. However, while the independent living sections receive high praise, there are serious, critical concerns regarding the quality of care, hygiene, and communication within the skilled nursing facility.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive staff
- Strong sense of community and social engagement
- Well-maintained and beautiful campus
- Comprehensive amenities including dining and housekeeping
Concerns
- Substandard care and hygiene in skilled nursing (mentioned by 2 reviewers)
- Poor communication regarding resident status/updates (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management engages with feedback online; how does the team use resident and family suggestions to improve the facility?
- 2With such a high staffing rating, how do you ensure that the caregivers are able to build deep, personal connections with each of the 54 residents?
- 3What specific steps are in place to ensure medical oversight and safety during the night or over the weekends?
- 4Could you walk us through the process for addressing and resolving any clinical or care-related concerns that might arise during a health inspection?
- 5What kind of daily activities or social outings are planned to keep the residents engaged and active within the community?
- 6How does the facility manage personalized nutrition and meal planning to meet the specific dietary needs of each resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff are incredible--going out of their way to meet my needs and wants. The hardest thing about living here is moving in. After that, it's all downhill.”
“The entire staff is wonderful and has made my family very happy that we choose The Terraces for my mom to live. There is always some type of activity going on to keep the residents as busy as they want to be...”
“This facility and its staff are fantastic! The room, the meals, the administrative staff, the medical staff and the therapy staff are the best ever!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Terraces at San Joaquin Gardens Village shows recurring deficiencies across multiple areas, with families filing complaints that led to investigations. The facility has persistent issues with care planning, medication management, and nutrition services that appear across surveys from 2022 to 2025, suggesting ongoing quality concerns. While all deficiencies show correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.
Apr 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 21, 2025Routine15
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Sep 3, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
May 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 12, 2024Routine10
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 10, 2022Routine10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
The Terraces at San Joaquin Gardens Village
nonprofit
Chain Affiliation
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 14 of 17
Ownership & Management
Owners
Humangood Fresno
Owner · Organization
Humangood
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Terraces at San Joaquin Gardens
< 1 miContinuing Care · Fresno, CA
North Point Healthcare & Wellness Centre Lp
< 1 miNursing Home · Fresno, CA
The Windham
1.9 miAssisted Living · Fresno, CA
Keystone Post-Acute
2.4 miNursing Home · Fresno, CA
Fresno Senior Living
2.5 miAssisted Living · Fresno, CA
Horizon Health & Subacute Center
3.1 miNursing Home · Fresno, CA