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Nursing HomeMedicaid Top Rated

The Terraces at San Joaquin Gardens Village

Strong Medicare quality ratings; families often praise warm and attentive staff. Still worth an in-person visit.

5551 N. Fresno St, Fresno, CA 9371054 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 52 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for independent living due to its vibrant community and excellent amenities. However, if your loved one requires skilled nursing, you must perform rigorous due diligence regarding hygiene and staff responsiveness, as recent reports indicate serious lapses in care in that specific department.

Google Reviews

Google Reviews

52 reviews on Google
The Terraces at San Joaquin Gardens is highly regarded by many long-term residents for its sense of community, beautiful campus, and helpful staff. However, while the independent living sections receive high praise, there are serious, critical concerns regarding the quality of care, hygiene, and communication within the skilled nursing facility.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean3.0Activities9.0MedsN/AMemoryN/AComms4.0Value8.0

Strengths

  • Warm and attentive staff
  • Strong sense of community and social engagement
  • Well-maintained and beautiful campus
  • Comprehensive amenities including dining and housekeeping

Concerns

  • Substandard care and hygiene in skilled nursing (mentioned by 2 reviewers)
  • Poor communication regarding resident status/updates (mentioned by 2 reviewers)
  • Inconsistent food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52024(11)4.52025(13)4.92026(10)

Distribution · 34 analyzed

5
28
4
3
3
1
2
0
1
2

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed how much the management engages with feedback online; how does the team use resident and family suggestions to improve the facility?
  • 2With such a high staffing rating, how do you ensure that the caregivers are able to build deep, personal connections with each of the 54 residents?
  • 3What specific steps are in place to ensure medical oversight and safety during the night or over the weekends?
  • 4Could you walk us through the process for addressing and resolving any clinical or care-related concerns that might arise during a health inspection?
  • 5What kind of daily activities or social outings are planned to keep the residents engaged and active within the community?
  • 6How does the facility manage personalized nutrition and meal planning to meet the specific dietary needs of each resident?

Personalized based on this facility's data


Key Review Excerpts

The staff are incredible--going out of their way to meet my needs and wants. The hardest thing about living here is moving in. After that, it's all downhill.

Resident · 2026★★★★★

The entire staff is wonderful and has made my family very happy that we choose The Terraces for my mom to live. There is always some type of activity going on to keep the residents as busy as they want to be...

Family member · 2025★★★★★

This facility and its staff are fantastic! The room, the meals, the administrative staff, the medical staff and the therapy staff are the best ever!

Rehab patient · 2025★★★★
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.17hrs
OK
Registered nurses for medical care
Total Nursing
5.27hrs
OK
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
10%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Fresno
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.5%
CA
11.7%
Fresno
8.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.4%
Worse than Avg
Here
20.4%
US
19.4%
CA
10.7%
Fresno
12.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
14.4%
CA
10.4%
Fresno
10.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Fresno
98.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.8%
Mixed vs Avgs
Here
18.8%
US
19.5%
CA
13.7%
Fresno
15.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
79.8%
CA
93.2%
Fresno
93.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
CA
94.2%
Fresno
94.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Mixed vs Avgs
Here
0.9%
US
1.6%
CA
1.5%
Fresno
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (15.4)
4 complaint-triggered

The Terraces at San Joaquin Gardens Village shows recurring deficiencies across multiple areas, with families filing complaints that led to investigations. The facility has persistent issues with care planning, medication management, and nutrition services that appear across surveys from 2022 to 2025, suggesting ongoing quality concerns. While all deficiencies show correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.

Apr 23, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Mar 21, 2025Routine
15
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Sep 3, 2024Complaint
2
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

May 30, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Feb 12, 2024Routine
10
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

May 10, 2022Routine
10
0692Actual harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0888Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Terraces at San Joaquin Gardens Village

Organization Type

nonprofit

Chain Affiliation

Chain Name

Humangood

Chain Size

17 facilities nationwide

Chain avg rating: 4.3/5 · Rank 14 of 17

Ownership & Management

Owners

Humangood Fresno

Owner · Organization

100%

Humangood

Owner (parent company) · Organization

100%

Key personnel

U.s. Bank5% or Greater Security InterestBaker, JudithOfficer / DirectorBattison, WilliamOfficer / DirectorBrown, HermanOfficer / DirectorDowell, RobertOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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