North Point Healthcare & Wellness Centre Lp
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 189 Google reviews
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What this means for your family
This facility is a strong candidate for rehabilitation due to its highly praised physical therapy team and generally friendly staff. However, families should be extremely vigilant regarding medical monitoring and communication, as multiple reviewers have reported serious lapses in response times and oversight for high-needs patients.
Google Reviews
Google Reviews
189 reviews on Google“Families often praise the facility for its exceptionally kind, professional, and attentive nursing and therapy staff, particularly for rehabilitation needs. However, there are serious, recurring allegations regarding medical neglect, specifically concerning delayed responses to call lights and inadequate monitoring of oxygen/hospice patients. While many find the building clean and well-maintained, some reviewers have noted issues with weekend staffing levels and occasional lapses in hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- High-quality physical therapy and rehab services
- Clean and well-maintained facility
- Welcoming and friendly administrative staff
Concerns
- Delayed response to medical needs and call lights (mentioned by 3 reviewers)
- Inconsistent staffing levels on weekends (mentioned by 2 reviewers)
- Issues with patient hygiene and cleanliness (mentioned by 2 reviewers)
- Loss or theft of resident belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
The owner uses templated, professional language that focuses on the facility's mission statements rather than addressing specific review details. While they provide a contact number for grievances, the responses lack genuine personalization.
Questions for Your Tour
- 1With such a high CMS inspection rating, what specific protocols do you have in place to ensure medication management is handled with 100% accuracy?
- 2How do you ensure that call light response times remain quick and consistent, especially during the weekend shifts?
- 3What steps does the team take to ensure that every resident's personal belongings are securely tracked and protected from loss?
- 4Can you tell me more about the daily dining experience and how you are working to improve the variety and quality of the meals provided?
- 5How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“From day one, the staff at Northpoint have been amazing. From the cleaning lady to the receptionist, business office, CNA’s, RN’s, and department supervisors. They are attentive, caring, and always kind.”
“My father was there 2 months. He went in for help being able to go up 5 steps and to be able to walk better from the hospital. He had P.T. once a day most days. The food was ok. We were told he could walk all around the facility and could go up and down stairs. When we picked him up once he was at the house he could not get up the stairs. He came home with several severe bed wounds.”
“The CNA program is astonishing and will help you learn everything you need to know in 22 days! The staff is wonderful Mrs. Hall is so polite, don’t make her job hard.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring fire safety and infection control deficiencies across multiple surveys, with families filing complaints about equipment safety and living environment quality. The most persistent issues involve fire safety systems, infection prevention, and care planning, with several problems repeating across surveys from 2022 to 2025 despite reported corrections. While all deficiencies show correction dates, the recurring nature suggests ongoing challenges with maintaining consistent safety standards.
Mar 27, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 13, 2025Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Jan 26, 2024Routine12
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 3, 2022Routine14
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
North Point Healthcare & Wellness Centre Lp
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.2/5 · Rank 2 of 16 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
189 reviews from families & visitors
Official Website
Visit northpointhc.com
Medicare data downloads
Original nursing home datasets
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