The Terraces at Los Altos Health Facility
Strong Medicare quality ratings; families often praise compassionate and professional nursing/rehab staff. Still worth an in-person visit.
based on 36 Google reviews

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What this means for your family
This facility is an excellent choice for short-term rehabilitation, as many families report successful recovery outcomes and great communication. However, families should perform due diligence regarding insurance coverage and billing expectations to avoid unexpected out-of-pocket costs.
Google Reviews
Google Reviews
36 reviews on Google“The Terraces at Los Altos is highly regarded for its professional rehabilitation services and compassionate nursing staff, particularly for post-surgery recovery. While many families praise the facility's beautiful grounds and attentive care, some reviewers have raised serious concerns regarding unexpected medical billing and slow response times from nursing assistants.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing/rehab staff
- Excellent rehabilitation and physical therapy outcomes
- Beautiful, well-maintained, and quiet residential campus
- Strong communication with families during transitions
Concerns
- Unexpected or inaccurate medical billing
- Slow response times from CNAs/nursing assistants
- Unhealthy food options (high butter content)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often referencing specific details like family members, personal hobbies, or recent events. For negative reviews, they use a consistent, professional template that directs the complainant to the Executive Director for resolution.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to all family feedback; how do you ensure that communication remains just as consistent once a resident has moved in?
- 2We noticed the campus is very beautiful and quiet; what kind of daily activities or social outings do you organize to keep residents engaged with the community?
- 3Since the rehabilitation and physical therapy outcomes are a known strength here, could you walk us through how the therapy team coordinates with the nursing staff for daily care?
- 4How does the dining team approach menu planning to ensure there are plenty of fresh, healthy, and varied meal options for the residents?
- 5With the small resident capacity, how do you ensure that nursing assistants are able to respond quickly to call lights or immediate needs during busy shifts?
- 6Can you describe the protocol for managing medical emergencies or sudden changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My grandma stayed for 3 weeks, the rehab & nursing team was able to get my grandma back home strong and healthy. She is still thriving at enough thanks to the excellent care at terraces.”
“I called the Health desk and explained the situation: within minutes nurse Anne arrived and took over. She knew just what to do and did it efficiently and effectively.”
“The rehabilitation program my grandpa was there for helped him get back on his feet quickly. The staff was very attentive to his needs and always kept us in the loop.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
6
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent medication management issues across multiple years, with families filing 10 complaints that triggered inspections. The most recurring problems involve medication errors and safety protocols, care planning, and fire safety systems. While the facility reports correcting all 56 deficiencies found across 7 surveys, the pattern of repeated medication-related violations and ongoing family complaints about treatment quality suggests systemic challenges that families should carefully investigate during visits.
Aug 1, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nov 20, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 9, 2024Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Apr 9, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
The Terraces at Los Altos Health Facility
nonprofit
Chain Affiliation
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 15 of 17
Ownership & Management
Owners
Humangood Norcal
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
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