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Nursing Home Top Rated

The Terraces at Los Altos Health Facility

Strong Medicare quality ratings; families often praise compassionate and professional nursing/rehab staff. Still worth an in-person visit.

373 Pine Lane, North Los Altos · Los Altos, CA 9402230 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 36 Google reviews

5
4
3
2
1
The Terraces at Los Altos Health Facility Nursing Home in Los Altos, CA — Street View
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What this means for your family

This facility is an excellent choice for short-term rehabilitation, as many families report successful recovery outcomes and great communication. However, families should perform due diligence regarding insurance coverage and billing expectations to avoid unexpected out-of-pocket costs.

Google Reviews

Google Reviews

36 reviews on Google
The Terraces at Los Altos is highly regarded for its professional rehabilitation services and compassionate nursing staff, particularly for post-surgery recovery. While many families praise the facility's beautiful grounds and attentive care, some reviewers have raised serious concerns regarding unexpected medical billing and slow response times from nursing assistants.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean5.0Activities5.0MedsN/AMemoryN/AComms9.0Value2.0

Strengths

  • Compassionate and professional nursing/rehab staff
  • Excellent rehabilitation and physical therapy outcomes
  • Beautiful, well-maintained, and quiet residential campus
  • Strong communication with families during transitions

Concerns

  • Unexpected or inaccurate medical billing
  • Slow response times from CNAs/nursing assistants
  • Unhealthy food options (high butter content)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'21(15)'23(8)'25(24)'26(2)

Distribution · 82 analyzed

5
67
4
4
3
1
2
0
1
10

How They Respond to Reviews

89%response rate
Good

The owner provides highly personalized responses to positive reviews, often referencing specific details like family members, personal hobbies, or recent events. For negative reviews, they use a consistent, professional template that directs the complainant to the Executive Director for resolution.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to all family feedback; how do you ensure that communication remains just as consistent once a resident has moved in?
  • 2We noticed the campus is very beautiful and quiet; what kind of daily activities or social outings do you organize to keep residents engaged with the community?
  • 3Since the rehabilitation and physical therapy outcomes are a known strength here, could you walk us through how the therapy team coordinates with the nursing staff for daily care?
  • 4How does the dining team approach menu planning to ensure there are plenty of fresh, healthy, and varied meal options for the residents?
  • 5With the small resident capacity, how do you ensure that nursing assistants are able to respond quickly to call lights or immediate needs during busy shifts?
  • 6Can you describe the protocol for managing medical emergencies or sudden changes in health status during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

My grandma stayed for 3 weeks, the rehab & nursing team was able to get my grandma back home strong and healthy. She is still thriving at enough thanks to the excellent care at terraces.

Rehab patient's family · 2025★★★★★

I called the Health desk and explained the situation: within minutes nurse Anne arrived and took over. She knew just what to do and did it efficiently and effectively.

Visitor/Friend of resident · 2021★★★★★

The rehabilitation program my grandpa was there for helped him get back on his feet quickly. The staff was very attentive to his needs and always kept us in the loop.

Rehab patient's family · 2021★★★★★
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.72hrs
OK
Registered nurses for medical care
Total Nursing
5.15hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 13 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
19.5%
CA
13.7%
Santa clara
8.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
CA
11.6%
Santa clara
10.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
19.4%
CA
10.7%
Santa clara
13.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Worse than Avg
Here
91.3%
US
93.4%
CA
98.6%
Santa clara
99.4%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
3.2%
CA
1.6%
Santa clara
1.6%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.2%
Santa clara
1.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
79.7%
CA
93.2%
Santa clara
97.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Mixed vs Avgs
Here
92.9%
US
81.8%
CA
94.2%
Santa clara
97.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
CA
1.5%
Santa clara
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (15.4)
7 complaint-triggered

This facility has persistent medication management issues across multiple years, with families filing 10 complaints that triggered inspections. The most recurring problems involve medication errors and safety protocols, care planning, and fire safety systems. While the facility reports correcting all 56 deficiencies found across 7 surveys, the pattern of repeated medication-related violations and ongoing family complaints about treatment quality suggests systemic challenges that families should carefully investigate during visits.

Aug 1, 2025Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0711Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Nov 20, 2024Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Sep 25, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 21, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 9, 2024Complaint
1
0700Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Apr 9, 2024Routine
13
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Terraces at Los Altos Health Facility

Organization Type

nonprofit

Chain Affiliation

Chain Name

Humangood

Chain Size

17 facilities nationwide

Chain avg rating: 4.3/5 · Rank 15 of 17

Ownership & Management

Owners

Humangood Norcal

Owner · Organization

100%

Key personnel

U.s. Bank5% or Greater Security InterestBaker, JudithOfficer / DirectorBattison, WilliamOfficer / DirectorBrown, HermanOfficer / DirectorChristopherson, JoanneOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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