Bridgepoint at Los Altos

The facility underwent an unannounced annual inspection on November 18, 2025. The inspection covered the physical plant, kitchen, and resident rooms, noting several areas of compliance. No deficiencies were cited during this review.

This report details an investigation into a complaint regarding rodent issues at the facility. The investigation found that the facility has established pest control services and staff training protocols are in place. Consequently, the allegations cited in the report are deemed unsubstantiated.

The facility underwent an unannounced Case Management visit. The purpose of the visit was to deliver findings from an investigation regarding a resident's death. The investigation concluded with a finding of unsubstantiated, and no deficiencies were cited under California Code of Regulations Title 22.

The facility underwent an Annual 1-year required inspection on October 10, 2024. The inspection noted several positive observations regarding safety equipment, food storage, and general facility upkeep. However, one deficiency was cited concerning staff training records, specifically the lack of current First Aid certificates for some personnel.

The facility underwent a Case Management visit on March 28, 2024, regarding an incident report. The Licensing Program Analyst conducted a file review and requested various resident records. No deficiencies were cited during this visit.

The visit was an unannounced Case Management review prompted by incident reports concerning medication errors from 12/09/2022. No deficiencies were cited at this time, but the facility was required to submit a Plan of Action by 02/20/2024 detailing staff training to prevent future medication errors.