The Suites Rio Vista
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 147 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 16.0)
- High staff turnover (60%)
- High RN turnover (83%)
Below average in NM · Below recommended RN staffing · $93,914 in fines
What this means for your family
The Suites Rio Vista is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehabilitation. However, families must be vigilant regarding nursing care; please ask specifically about current staffing ratios on weekends and evenings, and ensure you have a clear plan for how to communicate with the nursing station if your loved one is non-verbal or requires frequent assistance.
Google Reviews
Google Reviews
147 reviews on Google“The Suites Rio Vista receives highly polarized reviews, with many families praising the facility's clean, modern environment and the effectiveness of its physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent quality of care, particularly on weekends and evenings. Families should be aware that while many have had positive recovery experiences, others have encountered distressing issues with communication and basic patient hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and effective physical/occupational therapy teams
- Clean, modern, and well-maintained facility
- Professional and compassionate individual staff members
- Homelike and comfortable environment
Concerns
- Chronic understaffing leading to slow call light response times (mentioned by 12 reviewers)
- Poor communication from administration and nursing staff (mentioned by 7 reviewers)
- Inconsistent quality of care and hygiene (e.g., missed showers, soiled linens) (mentioned by 6 reviewers)
- Poor food quality, small portions, or issues with meal delivery (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 150 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strong points here, how do you integrate those therapy goals into the daily routine for residents who aren't currently in active sessions?
- 2I understand that call light response times can be a challenge in many facilities; could you walk me through the current process for ensuring residents receive timely assistance when they need help?
- 3Communication is so important to our family—what is the standard protocol for keeping family members updated on changes in care or health status, and who is our primary point of contact for these updates?
- 4I noticed some feedback regarding meal service and food quality; how do you handle dietary preferences or concerns if a resident isn't satisfied with their meal?
- 5Could you describe how you ensure consistent hygiene and personal care for residents throughout the week, especially during busy shifts?
- 6What does the current schedule of social activities and events look like, and how do you encourage residents to participate and stay engaged in the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department and therapist Robert Sullivan deserves special recognition. They were not only highly skilled, but also compassionate and encouraging.”
“My father missed most meals while he was there. He lost 42 pounds in 2 months. There were often times he went without supper and breakfast.”
“The staff is over worked and sometimes they take a while to answer call lights, but they are doing their best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Suites Rio Vista has persistent problems with neglect and abuse reporting, safety hazards, and medication management, with families filing multiple complaints triggering investigations. The facility repeatedly struggles with protecting residents from abuse, maintaining safe environments free from accidents, and proper medication handling across surveys from 2022 through 2025. While the facility corrects deficiencies when cited, the recurring nature of serious issues in resident protection and basic care safety raises concerns about sustained quality improvement.
Feb 19, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 11, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 11, 2026Routine12
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Aug 22, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 17, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 25, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Feb 11, 2026
$17,215
Ownership & Operations
Who Operates This Facility
The Suites Rio Vista
for profit
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.4/5 · Rank 16 of 36
Ownership & Management
Owners
Ramos, Brian
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit suitesriovista.com
Medicare data downloads
Original nursing home datasets
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