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Nursing HomeMedicaid Investigative

Rio Rancho Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4210 Sabana Grande Se, Urban Center · Rio Rancho, NM 87124120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 14 Google reviews

Rio Rancho Center Nursing Home in Rio Rancho, NM — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (19 vs median 16.0)
  • High staff turnover (62%)
  • High RN turnover (75%)

Bottom 25% in NM · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · No penalties on record

Source: Medicare data

What this means for your family

This facility has a strong reputation for compassionate memory care and excellent family communication. However, recent reports of poor hygiene and lack of resident supervision are concerning; we recommend scheduling an unannounced tour to inspect the cleanliness of living quarters and observe staff-to-resident interaction levels firsthand.

Google Reviews

Google Reviews

14 reviews on Google
Rio Rancho Center receives high praise for its compassionate end-of-life and Alzheimer's care, with families highlighting the staff's attentiveness and communication. However, recent reviews raise serious concerns regarding facility maintenance, specifically mentioning stained mattresses, lack of privacy due to shared rooms, and inadequate supervision of residents.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean4.0ActivitiesN/AMedsN/AMemory8.0Comms9.0ValueN/A

Strengths

  • Compassionate Alzheimer's and end-of-life care
  • Strong communication with family members
  • Attentive staff who notice individual resident needs

Concerns

  • Lack of resident supervision and support (mentioned by 2 reviewers)
  • Poor facility cleanliness and maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)5.05.0'19(2)5.05.0'22(3)3.02.3'25(3)5.0'26(3)

Distribution · 16 analyzed

5
13
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how attentive your staff is to individual resident needs; how do you ensure that level of personalized care is maintained throughout every shift?
  • 2With the recent inspections, what specific steps has the facility taken to address maintenance and cleanliness to ensure a comfortable environment for residents?
  • 3How does the team manage resident supervision and support, especially during the evening or overnight hours?
  • 4Can you tell us more about the daily activities and social engagement opportunities available for residents to keep them active and connected?
  • 5In the event of a medical emergency or a sudden change in health, what is the protocol for notifying the family and coordinating care?
  • 6Since your team is highly regarded for communication, how do you typically keep family members updated on a resident's day-to-day well-being?

Personalized based on this facility's data


Key Review Excerpts

The Retreat provided amazingly compassionate and loving care for our mom with very serious Alzheimer's.

Memory care family member · 2024★★★★★

The staff was compassionate and communicative with my dad so he could stay informed. They noticed little details like which clothing was wearing thin and needed to be replaced, and what things were making him smile day to day.

Long-term resident's family · 2025★★★★★

Tiny rooms with roommate, no privacy, patients were walking around lost with no support and by themselves which is very concerning. The bottom mattress was visibly dirty and stained.

Visitor/Family member · 2024☆☆☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
46%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
14.4%
NM
13.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
15.3%
NM
13.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.8%
Mixed vs Avgs
Here
5.8%
US
12.1%
NM
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
NM
97.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.4%
Mixed vs Avgs
Here
18.4%
US
19.5%
NM
14.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.5%
Better than Avg
Here
16.5%
US
19.4%
NM
20.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.5%
Better than Avg
Here
88.5%
US
79.7%
NM
86.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
81.8%
NM
86.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NM
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
Above state avg (16.6)
21 complaint-triggered

Rio Rancho Center has faced significant ongoing issues that families should carefully consider, with 16 complaint-triggered deficiencies indicating families have filed reports about problems. The facility shows persistent patterns across staffing shortages, medication management errors, and care planning failures that recur across multiple surveys from 2022 to 2025. While the facility reports correcting deficiencies, the recurring nature of similar problems—particularly around nursing staff adequacy and medication safety—suggests systemic challenges that may impact resident care quality.

Mar 10, 2026Complaint
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 18, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 6, 2025Complaint
1
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Feb 25, 2025Routine
18
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Nov 15, 2024Complaint
3
0676Potential for harm · PatternResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Aug 16, 2024Complaint
2
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rio Rancho Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 144 of 188 (Worst)

Ownership & Management

Owners

Peak Medical LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Sunbridge Healthcare LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorArmijo, OliviaManagerJoseph, CharleslyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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