Rio Rancho Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 16.0)
- High staff turnover (62%)
- High RN turnover (75%)
Bottom 25% in NM · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · No penalties on record
What this means for your family
This facility has a strong reputation for compassionate memory care and excellent family communication. However, recent reports of poor hygiene and lack of resident supervision are concerning; we recommend scheduling an unannounced tour to inspect the cleanliness of living quarters and observe staff-to-resident interaction levels firsthand.
Google Reviews
Google Reviews
14 reviews on Google“Rio Rancho Center receives high praise for its compassionate end-of-life and Alzheimer's care, with families highlighting the staff's attentiveness and communication. However, recent reviews raise serious concerns regarding facility maintenance, specifically mentioning stained mattresses, lack of privacy due to shared rooms, and inadequate supervision of residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate Alzheimer's and end-of-life care
- Strong communication with family members
- Attentive staff who notice individual resident needs
Concerns
- Lack of resident supervision and support (mentioned by 2 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how attentive your staff is to individual resident needs; how do you ensure that level of personalized care is maintained throughout every shift?
- 2With the recent inspections, what specific steps has the facility taken to address maintenance and cleanliness to ensure a comfortable environment for residents?
- 3How does the team manage resident supervision and support, especially during the evening or overnight hours?
- 4Can you tell us more about the daily activities and social engagement opportunities available for residents to keep them active and connected?
- 5In the event of a medical emergency or a sudden change in health, what is the protocol for notifying the family and coordinating care?
- 6Since your team is highly regarded for communication, how do you typically keep family members updated on a resident's day-to-day well-being?
Personalized based on this facility's data
Key Review Excerpts
“The Retreat provided amazingly compassionate and loving care for our mom with very serious Alzheimer's.”
“The staff was compassionate and communicative with my dad so he could stay informed. They noticed little details like which clothing was wearing thin and needed to be replaced, and what things were making him smile day to day.”
“Tiny rooms with roommate, no privacy, patients were walking around lost with no support and by themselves which is very concerning. The bottom mattress was visibly dirty and stained.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rio Rancho Center has faced significant ongoing issues that families should carefully consider, with 16 complaint-triggered deficiencies indicating families have filed reports about problems. The facility shows persistent patterns across staffing shortages, medication management errors, and care planning failures that recur across multiple surveys from 2022 to 2025. While the facility reports correcting deficiencies, the recurring nature of similar problems—particularly around nursing staff adequacy and medication safety—suggests systemic challenges that may impact resident care quality.
Mar 10, 2026Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 18, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Feb 25, 2025Routine18
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 15, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Aug 16, 2024Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Rio Rancho Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 144 of 188 (Worst)
Ownership & Management
Owners
Peak Medical LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit retreatnm.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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