The Springs Post-Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 119 Google reviews
Watch The Springs Post-Acute
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (24 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $66,866 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its cleanliness and its skilled rehabilitation and therapy teams. However, families must be extremely vigilant regarding skin integrity and medication accuracy, as multiple reviews have documented serious failures in patient turning and tube management. We recommend asking for specific protocols regarding pressure ulcer prevention and medication verification during your tour.
Google Reviews
Google Reviews
119 reviews on Google“Families often praise the facility for its clean environment and the kindness of the rehab and nursing teams during recovery. However, there are serious, recurring allegations regarding medical neglect, improper handling of feeding tubes, and inadequate patient turning. While many recent reviews are highly positive, older reviews contain severe claims of physical abuse and medication errors that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and professional rehab/therapy team
- Attentive nursing staff for many residents
- Welcoming environment for clinical students
Concerns
- Neglect regarding patient turning and skin integrity (mentioned by 2 reviewers)
- Improper handling of medical equipment (G-tubes) (mentioned by 2 reviewers)
- Communication gaps regarding medication and care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to negative reviews, offering direct communication with administration. For positive reviews, the responses vary from short, generic thanks to personalized acknowledgments of specific staff members or clinical students.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure this level of cleanliness is maintained in the resident rooms daily?
- 2We noticed your team is very responsive to feedback from the community; how does the administration involve families in discussions regarding care plan updates?
- 3What specific protocols do your nurses follow to ensure residents are turned regularly and their skin integrity is closely monitored?
- 4Can you walk us through your process for managing medications and how you ensure there are no gaps in communication between the clinical staff and the family?
- 5How does the nursing team handle specialized medical equipment, such as G-tubes, to ensure everything is managed safely and correctly?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The care was exceptional from the nursing staff to the physical therapist team and the administrators! The nurses kept my mom clean and she was fed 3 meals a day.”
“I was nervous at first putting my mom at a facility but Erika reassured me that she will be well taken care of. She also introduce me to Imelda their DON and she was very kind, made me more at ease after talking to her.”
“My dad is blind and at this facility for rehab. He has being treated poorly by the staff because of his disability. He has been there for two months, had a fall and this picture will explain the rest.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated family complaints triggering federal investigations, with 26 of 73 deficiencies stemming from these reports. The most frequent issues involve communication failures with families about resident changes, safety hazards and accident prevention, and care planning problems. While the facility corrects deficiencies when cited, the recurring nature of complaints about basic care standards, resident rights, and safety supervision suggests ongoing quality challenges that families should carefully evaluate during visits.
Jan 7, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 1, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 19, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 2, 2025
$66,866
Payment Denial
Jan 2, 2025
5-day denial
Ownership & Operations
Who Operates This Facility
The Springs Post-Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 24 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit thespringspostacute.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Ivy Park at Cerritos
1.7 miAssisted Living · Cerritos, CA
Brittany House
4.6 miAssisted Living · Long Beach, CA
Colonial Gardens Nursing Home
5.1 miNursing Home · Pico Rivera, CA
Serenity Seniors Home I
5.6 miAssisted Living · Compton, CA
Brookdale Central Whittier
6.0 miAssisted Living · Whittier, CA
The Cottages at Artesia Anaheim
6.5 miAssisted Living · Anaheim, CA