Norwalk Skilled Nursing & Wellness Centre, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PACIFIC HEALTHCARE HOLDINGS chain · $77,824 in fines
What this means for your family
This facility offers a notably high-energy and social atmosphere, making it an excellent choice for residents who thrive on engagement and community interaction. The staff's consistent kindness and the cleanliness of the building are significant assets for any family.
Google Reviews
Google Reviews
5 reviews on Google“Families can expect a vibrant, clean, and lively environment where staff members are frequently described as kind, attentive, and caring. Reviewers specifically praise the high energy of the community and the effectiveness of the activities team in keeping residents engaged.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive staff
- Clean and bright environment
- Engaging activities and social atmosphere
- Efficient and knowledgeable management
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how clean and bright the environment is here; could you show me some of the common areas where residents relax?
- 2The management seems very efficient and knowledgeable based on what people have shared; how do you typically communicate important facility updates to families?
- 3What kind of engaging social activities or group events do you have planned to help residents stay connected with one another?
- 4With the recent inspections, what specific steps has the facility taken to address and resolve the identified deficiencies and state violations?
- 5How does the nursing team handle medical emergencies or sudden changes in a resident's condition during the night shifts?
- 6The staff is often described as very kind and attentive; how do you ensure that this level of personalized care is maintained for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff is super nice and easy to talk to, and the place feels clean and lively. There’s always something happening — activities, music, people chatting — it just feels happy and well-run.”
“Savant of Norwalk has such a great vibe the moment you walk in. The place is clean, bright, and you can really feel the energy—residents are smiling, chatting, and clearly well cared for.”
“Staff is attentive to my needs and is more than kind. I am satisfied and happy with this facility.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent family complaints leading to 34 deficiencies across multiple care areas. The most recurring problems involve accident prevention and safety supervision, medication management errors, and staff training issues. While all deficiencies show correction dates, the persistent complaints about safety hazards spanning from 2023 to 2025 suggest ongoing challenges that families have repeatedly reported to regulators.
Dec 23, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 21, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jul 18, 2025Routine23
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 27, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Jul 14, 2025
$14,768
Fine
Nov 27, 2024
$10,033
Fine
Jul 26, 2024
$47,993
Ownership & Operations
Who Operates This Facility
Norwalk Skilled Nursing & Wellness Centre, LLC
for profit
Chain Affiliation
Pacific Healthcare Holdings
15 facilities nationwide
Chain avg rating: 2.3/5 · Rank 15 of 15 (Worst)
Ownership & Management
Owners
Pacific Healthcare Holdings, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit savantseniorliving.com
Medicare data downloads
Original nursing home datasets
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