Southland
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 220 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (37 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $38,376 in fines
What this means for your family
This facility is an excellent choice for rehabilitation due to its highly skilled therapy and nursing teams. However, families should perform extra due diligence regarding night-shift supervision and hygiene, as multiple reviewers have reported lapses in care during those hours.
Google Reviews
Google Reviews
220 reviews on Google“Families considering Southland can expect highly praised nursing and rehabilitation staff who are frequently described as compassionate, professional, and attentive. While many reviewers highlight the clean and beautiful facility, there are serious, critical reports regarding patient safety, specifically concerning falls and hygiene neglect during night shifts. The facility is a strong choice for rehab, but families should closely monitor care consistency during non-daylight hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Exceptional rehabilitation and therapy teams
- Clean and well-maintained facility
- Welcoming and friendly atmosphere
Concerns
- Inconsistent care quality during night shifts (mentioned by 2 reviewers)
- Patient safety and fall risks (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 326 analyzed
How They Respond to Reviews
The owner provides personalized responses that address specific details mentioned in the reviews, such as naming specific staff members or acknowledging particular family situations. While the structure of the responses is somewhat formulaic, they consistently mirror the sentiment and content of the reviewer's feedback.
Questions for Your Tour
- 1I noticed many people mention how professional and compassionate the nursing staff is; how do you ensure that same level of care remains consistent throughout the night shifts?
- 2With the high praise for your rehab and therapy teams, could you tell us more about how a personalized recovery plan is developed for a new resident?
- 3Safety is our top priority, so could you walk us through the specific protocols you have in place to prevent falls and manage resident mobility?
- 4We've heard great things about how clean and well-maintained the facility is; what does the daily maintenance and housekeeping routine look like?
- 5What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
- 6How do you handle medical emergencies or urgent changes in health status during the late-night or early-morning hours?
Personalized based on this facility's data
Key Review Excerpts
“The therapists here has given me so such compassion and professionalism on helping me recover from my stroke. They care and constantly give me the tools I need to learn my new body.”
“My mother was sent here after her stroke for rehab. She was on the road to recovery when she was left in a wheelchair with no supervision She ended up falling out and head planting.”
“The staff was excellent and the care and attention my father received while there was amazing! Thank you to all of their staff members who really showed their support and were very empathetic towards my father’s individual needs”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Southland shows a concerning pattern with families frequently filing complaints that trigger inspections, with issues repeatedly surfacing in treatment care, medication management, and safety/accident prevention. While all deficiencies have correction dates, the facility has faced serious allegations including abuse reporting failures and has struggled with recurring problems across multiple surveys, suggesting persistent challenges in maintaining consistent care standards.
Mar 13, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 30, 2026Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Dec 17, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 14, 2025Routine30
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jan 8, 2025
$18,564
Fine
Mar 29, 2024
$19,812
Ownership & Operations
Who Operates This Facility
Southland
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 284 of 328
Ownership & Management
Owners
Flagstone Healthcare South LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
220 reviews from families & visitors
Official Website
Visit southlandliving.com
Medicare data downloads
Original nursing home datasets
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