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Assisted Living

Southland Living

Families consistently rate this highly — reviewers highlight exceptional rehabilitation and physical therapy teams. Schedule a visit to confirm the fit.

11701 Studebaker Road, Norwalk, CA 9065075 bedsLicensed & Active
Source: CA CCLD — view official record
Google rating
4.6/5

based on 220 Google reviews

5
4
3
2
1
Southland Living Assisted Living in Norwalk, CA — Street View
Street View

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What this means for your family

This facility is an excellent choice for families prioritizing high-quality physical and occupational therapy. However, if your loved one requires intensive monitoring, you should specifically inquire about the staffing levels and care protocols during the night shifts and weekends.

Google Reviews

Google Reviews

220 reviews on Google
Southland Living is highly regarded for its exceptional rehabilitation services and a compassionate, professional nursing staff that many families describe as feeling like family. While the facility is frequently praised for being clean and modern, some families have reported serious concerns regarding nighttime staffing levels, patient hygiene, and instances of medical neglect.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities8.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional rehabilitation and physical therapy teams
  • Compassionate and attentive nursing staff
  • Clean, modern, and well-maintained facility
  • Availability of private rooms

Concerns

  • Inconsistent care/neglect during night shifts (mentioned by 3 reviewers)
  • Staffing shortages and reliance on untrained temporary workers (mentioned by 2 reviewers)
  • Poor communication from administration/management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(8)'21(17)'23(20)'25(57)'26(28)

Distribution · 214 analyzed

5
181
4
10
3
3
2
4
1
16
17 reviews posted between Nov 10, 2025Nov 15, 2025 · 17 were 5-star
15 reviews posted between Feb 26, 2024Feb 28, 2024 · 13 were 5-star

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy and rehab teams; how do you integrate those services into a resident's daily routine?
  • 2Since we value consistent care, what is your approach to ensuring the same level of attentive nursing is provided during the overnight shifts as during the day?
  • 3How does the administration ensure that families are kept in the loop regarding any changes in a resident's health or daily well-being?
  • 4We'd love to hear more about the dining experience and how much input residents have regarding their daily meal menus.
  • 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate and skilled response?
  • 6What kind of daily activities or social outings do you have planned to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The staff was excellent and the care and attention my father received while there was amazing! Thank you to all of their staff members who really showed their support and were very empathetic towards my father’s individual needs and were also very responsive!

Rehab patient's family · 2026★★★★★

The therapists here has given me so much compassion and professionalism on helping me recover from my stroke. They care and constantly give me the tools I need to learn my new body.

Rehab patient · 2024★★★★★

My mother was left urine couple times with two diapers on her, which I felt was disgusting. I wish all the workers could be like this [the daytime nurse].

Long-term resident's family · 2025★★★☆☆
Source: 220 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

30total
19deficiencies
1 Type A— immediate health risk
18 Type B— non-compliance
Feb 20, 2026Routine

The facility underwent a required annual inspection conducted by the LPA. The inspection found one deficiency related to the labeling and storage of centrally stored medications. This deficiency is classified as Type A, indicating an immediate risk that requires prompt correction.

Type A87465(h)(4)

All centrally stored medications must be labeled and maintained in compliance with state and federal laws. No persons other than the dispensing pharmacist shall alter a prescription label.

Nov 4, 2025Complaint
CleanReport

This report details an unannounced complaint investigation conducted on 11/04/2025 regarding the allegation that staff does not keep the facility free from pests. The investigation found the complaint to be UNFOUNDED, meaning the allegation was determined to be false or without reasonable basis. Therefore, the complaint was dismissed.

Jul 14, 2025Follow-up

The unannounced Case Management visit focused on the facility's compliance with adding Dementia Care. Multiple deficiencies were cited, primarily related to training, emergency planning, and physical security measures around the property. All identified issues are classified as Type B, indicating potential risks that require correction but do not present an immediate, direct threat to life or safety.

Type BN/A

Administrator training is required to ensure the health and safety of residents are met regarding Dementia Care Plan compliance.

Type BN/A

Staff training documentation is required, and the source/person conducting the training must be identified.

Type BN/A

The Emergency Disaster Plan must specifically address dementia care protocols.

Type BN/A

There is an unsecured outdoor area (waterfall) on the facility grounds that poses a risk.

Type BN/A

The adjacent SNF has unsecured access points, including stairs and waterfalls, requiring immediate attention.

Type BN/A

The facility must provide documentation regarding the required reading and understanding of Title 22 sections 87705(b) and 87705(c)-(f).

Type BN/A

The facility must detail its intentions and security measures for the downward-going gate.

Type BN/A

The facility must detail its intentions and security measures for the waterfall at the SNF.

Type BN/A

Staffing levels are insufficient to ensure adequate care and supervision for residents, especially during outings.

Type BN/A

The LIC 500 documentation must clarify the interchange of duties between SNF and facility staff.

Type BN/A

The Emergency Disaster Plan must include names of staff from the SNF, clarifying that there is no interchange of duties.

May 3, 2025Complaint
CleanReport

This report details a complaint investigation regarding allegations of staff impairment and medication safeguarding failures. The investigation found insufficient evidence to support the allegations, resulting in the determination that the complaints are unsubstantiated.

Apr 11, 2025Complaint
CleanReport

This report details a Complaint Investigation conducted regarding allegations of staff impairment and medication safeguarding issues. The investigation found insufficient evidence to support the allegations, resulting in the determination that all cited allegations are unsubstantiated.

Mar 20, 2025Complaint
CleanReport

This report details a complaint investigation conducted regarding several allegations, including incontinence care, call button response, medication administration, consultation with responsible parties, and rough handling. All allegations were reviewed, and the findings concluded that the evidence was insufficient to substantiate any of the complaints.

Jan 14, 2025Other
CleanReport

The facility underwent an unannounced Required 1-year visit, reviewing 12 key care compliance domains. The inspection noted that the facility was in good repair, and all reviewed areas, including infection control, physical plant safety, and operational requirements, were compliant with regulations. No deficiencies were observed during the evaluation.

Aug 6, 2024Complaint
CleanReport

This report details the findings of a complaint investigation conducted on behalf of the facility. The investigation determined that the allegations regarding a resident falling due to lack of supervision, failure to notify representatives, and failure to seek timely medical care are UNFOUNDED. Therefore, the complaint has been dismissed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southland Management LLC

Administrator

TRAN, VICTORIA

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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