Intercommunity Healthcare & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · $20,654 in fines
What this means for your family
This facility is noted for having a friendly front desk and staff members who can significantly boost a resident's morale. However, you must be extremely vigilant about safety protocols, specifically checking that call buttons are functional and that communication between nursing staff and aides is consistent to prevent neglect.
Google Reviews
Google Reviews
17 reviews on Google“Families may find comfort in the facility's ability to improve patient happiness and physical well-being, as several reviewers noted significant improvements in their loved ones' health and spirits. However, there are serious allegations regarding inadequate patient monitoring, lack of communication between staff, and instances of neglect regarding basic hygiene and call button availability.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Clean and welcoming environment
- Positive impact on patient morale
- High-quality food compared to other facilities
Concerns
- Inadequate patient monitoring and lack of call buttons (mentioned by 2 reviewers)
- Poor communication between nursing staff and CNAs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the food quality here; could you tell us a bit about the daily meal schedule and how much input residents have in the menu?
- 2Since we want to ensure our loved one is always safe, how do you manage resident monitoring and ensure call buttons are always accessible and functional?
- 3How do the nurses and CNAs coordinate with one another to make sure important care updates are communicated clearly to the rest of the team?
- 4What kind of daily activities or social programs do you have in place to help keep residents engaged and boost their morale?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate physician or nursing intervention?
- 6We've noticed many people mention how clean and welcoming the environment is; how does the housekeeping team maintain that standard for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The moment she was switched to Intercommunity, she was the happiest and most bubbliest person ever. You can see how well taken care of she was, and she was also the favorite of the nurse”
“I visited him once and it took one visit to say the front desk is friendly. The waiting area seemed cleaned. However once in, the staff need to be more considered of patients. I had to help a patient with what she needed.”
“The food here is 100% better than the last place. The staff here is extremely attentive compared to the last, checking in with her and following through with her requests.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 60 deficiencies over 9 surveys with families filing multiple complaints about resident care. Recurring problems include infection control (appearing across multiple surveys), care planning and assessments, medication management, and food safety. While all deficiencies show correction dates, the pattern of repeated issues—especially infection control violations in both routine and complaint surveys—suggests systemic challenges that warrant careful consideration during your visit.
Mar 10, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 17, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 25, 2025Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Jun 17, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 24, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Aug 23, 2024Routine18
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Aug 23, 2024
$20,654
Ownership & Operations
Who Operates This Facility
Intercommunity Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 14 of 38
Ownership & Management
Owners
Friedman Family Trust
Owner · Organization
Ira D Friedman 1991 Trust
Owner · Organization
Lehmann Family 1991 Trust
Owner · Organization
The Klavan Family Trust
Owner · Organization
The Tzippy Friedman Notis 1990 Trust
Owner · Organization
Elka Kaplan Group a Business Assets Trust
Owner · Organization
Esther Hoff Group a Business Assets Trust
Owner · Organization
Mordechai Notis Group a Business Assets Trust
Owner · Organization
Rachel Notis Group a Business Assets Trust
Owner · Organization
Sarah Dunner Group a Business Assets Trust
Owner · Organization
Yehoshua Notis Group a Business Assets Trust
Owner · Organization
Yisroel Notis Group a Business Assets Trust
Owner · Organization
Klavan, Rachel
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit superpages.com
Medicare data downloads
Original nursing home datasets
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