The Springs of Ballentine
Families consistently rate this highly — reviewers highlight beautiful, new, and spacious facility. Schedule a visit to confirm the fit.
based on 13 Google reviews
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What this means for your family
The facility offers a beautiful and modern environment that many families find comforting for memory care. However, you should exercise extreme caution and perform your own rigorous checks on medication administration and nursing oversight, as recent reports indicate serious lapses in medical care and communication.
Google Reviews
Google Reviews
13 reviews analyzed“The facility receives polarized feedback, with several recent reviews praising the beautiful new building and the compassionate nature of the staff. However, serious allegations regarding medical neglect, medication errors, and poor communication from management have been raised by family members of former residents.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, new, and spacious facility
- Compassionate and warm caregiving staff
- Excellent environment for memory care residents
Concerns
- Medical neglect and failure to follow physician orders (mentioned by 2 reviewers)
- Poor communication from management regarding facility status and updates (mentioned by 2 reviewers)
- Issues with medication management
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility is so beautiful and new, how do you utilize the spacious common areas to encourage residents to socialize with one another?
- 2What specific protocols are in place to ensure physician orders and medication schedules are followed accurately every single day?
- 3How does the management team keep families updated on important facility news or changes in their loved one's care plan?
- 4Could you tell me more about the dining experience, specifically regarding how meal menus are planned and how much variety is offered?
- 5What is the process for managing medical emergencies or urgent health changes during the overnight hours?
- 6I've heard wonderful things about the warmth of your caregiving staff; how do you foster that compassionate culture during daily activities and resident engagement?
Personalized based on this facility's data
Key Review Excerpts
“Because this is a full memory care facility - she has freedom to go anywhere in the building and is not locked behind a door. It's a beautiful facility and the resident rooms are spacious and well thought out”
“They regularly go above and beyond expectations in taking care of residents while treating them with dignity,respect and warmth.”
“We were promised yhe world. We were SOLD on a fake narrative. Byron was full of false promises. They focus more on sales than they do care.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jan 29, 2026Follow-up
The facility failed to ensure a medication order was clarified with a physician for a medication used to treat seizures or manage bipolar disorder. Specifically, Divalproex 250mg was being administered to a resident despite the absence of a signed physician's order for that specific dosage and timing.
Jan 29, 2026Follow-up
The facility failed to ensure physician orders were clear and complete regarding medication administration. Specifically, for Resident #4, there was a discrepancy where Divalproex 250mg was being administered according to the eMAR, but the medication was not listed on the physician's signed orders dated 09/22/25.
Aug 12, 2021Complaint
The facility failed to ensure therapeutic diets were served as ordered for a resident requiring a pureed diet with nectar-thickened liquids. Specifically, the resident was served thin water, thin iced tea, and regular consistency ice cream instead of the physician-ordered thickened liquids and modified textures.
Aug 12, 2021Complaint
The facility failed to ensure therapeutic diets were served as ordered for a resident requiring a pureed diet with nectar-thickened liquids. Observations showed the resident was served thin water and thin iced tea instead of thickened liquids, and the facility lacked instructions on how to modify the consistency of ice cream.
Nov 16, 2017Complaint
The facility failed to ensure that walls, ceilings, and floors or floor coverings were kept clean and in good repair. Specifically, rust was observed on a heater and missing paint was noted on a wall in a common bathroom, with similar maintenance issues identified across multiple resident rooms and bathrooms on both the North and South Halls.
Nov 16, 2017Complaint
The facility failed to maintain walls, ceilings, and floors in a clean and good state of repair. Specific issues included rust on heaters and floors, chipped plaster, missing floor tiles, and dust accumulation on ceiling vents in multiple common bathrooms and resident rooms.
Jul 14, 2017Complaint
The facility failed to maintain clean and well-repaired walls, floors, and fixtures in the men's hall and common bathrooms. Specific issues included broken tiles, rotted door frames, and damaged paper towel/toilet paper holders. Additionally, urine stains, dirt, and grime buildup were observed on floors and baseboards in resident rooms and common areas.
Jul 14, 2017Complaint
The facility failed to maintain the cleanliness and safety of furnishings and floor surfaces. Specifically, floors in the resident hall were found to be soiled with dirt and debris, and a bathroom door frame was noted as damaged.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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