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Assisted Living

The Springs of Ballentine

Families consistently rate this highly — reviewers highlight beautiful, new, and spacious facility. Schedule a visit to confirm the fit.

40 Rawls Club Road, Fuquay-varina, NC 2752650 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.0/5

based on 13 Google reviews

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4
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What this means for your family

The facility offers a beautiful and modern environment that many families find comforting for memory care. However, you should exercise extreme caution and perform your own rigorous checks on medication administration and nursing oversight, as recent reports indicate serious lapses in medical care and communication.

Google Reviews

Google Reviews

13 reviews analyzed
The facility receives polarized feedback, with several recent reviews praising the beautiful new building and the compassionate nature of the staff. However, serious allegations regarding medical neglect, medication errors, and poor communication from management have been raised by family members of former residents.

Quality Themes

Tap a score for details
Food1.0Staff7.0CleanN/AActivitiesN/AMeds1.0Memory8.0Comms2.0ValueN/A

Strengths

  • Beautiful, new, and spacious facility
  • Compassionate and warm caregiving staff
  • Excellent environment for memory care residents

Concerns

  • Medical neglect and failure to follow physician orders (mentioned by 2 reviewers)
  • Poor communication from management regarding facility status and updates (mentioned by 2 reviewers)
  • Issues with medication management

Rating Trends

Tap a year to see what changed

2344.32025(11)2.52026(2)

Distribution

5
9
4
1
3
0
2
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the facility is so beautiful and new, how do you utilize the spacious common areas to encourage residents to socialize with one another?
  • 2What specific protocols are in place to ensure physician orders and medication schedules are followed accurately every single day?
  • 3How does the management team keep families updated on important facility news or changes in their loved one's care plan?
  • 4Could you tell me more about the dining experience, specifically regarding how meal menus are planned and how much variety is offered?
  • 5What is the process for managing medical emergencies or urgent health changes during the overnight hours?
  • 6I've heard wonderful things about the warmth of your caregiving staff; how do you foster that compassionate culture during daily activities and resident engagement?

Personalized based on this facility's data


Key Review Excerpts

Because this is a full memory care facility - she has freedom to go anywhere in the building and is not locked behind a door. It's a beautiful facility and the resident rooms are spacious and well thought out

Memory care family member · 2025★★★★★

They regularly go above and beyond expectations in taking care of residents while treating them with dignity,respect and warmth.

Resident family member · 2025★★★★★

We were promised yhe world. We were SOLD on a fake narrative. Byron was full of false promises. They focus more on sales than they do care.

Former resident's family · 2025☆☆☆☆
Source: 13 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

11total
9deficiencies
Jan 29, 2026Follow-up
Medication OrdersD 344

The facility failed to ensure a medication order was clarified with a physician for a medication used to treat seizures or manage bipolar disorder. Specifically, Divalproex 250mg was being administered to a resident despite the absence of a signed physician's order for that specific dosage and timing.

Jan 29, 2026Follow-up
Medication Orders1002(a)

The facility failed to ensure physician orders were clear and complete regarding medication administration. Specifically, for Resident #4, there was a discrepancy where Divalproex 250mg was being administered according to the eMAR, but the medication was not listed on the physician's signed orders dated 09/22/25.

Aug 12, 2021Complaint
Nutrition and Food Service: Therapeutic Diets10A NCAC 13F .0904(e)(4)

The facility failed to ensure therapeutic diets were served as ordered for a resident requiring a pureed diet with nectar-thickened liquids. Specifically, the resident was served thin water, thin iced tea, and regular consistency ice cream instead of the physician-ordered thickened liquids and modified textures.

Aug 12, 2021Complaint
Nutrition and Food ServiceD 310

The facility failed to ensure therapeutic diets were served as ordered for a resident requiring a pureed diet with nectar-thickened liquids. Observations showed the resident was served thin water and thin iced tea instead of thickened liquids, and the facility lacked instructions on how to modify the consistency of ice cream.

Nov 16, 2017Complaint
Housekeeping And FurnishingsD 074

The facility failed to ensure that walls, ceilings, and floors or floor coverings were kept clean and in good repair. Specifically, rust was observed on a heater and missing paint was noted on a wall in a common bathroom, with similar maintenance issues identified across multiple resident rooms and bathrooms on both the North and South Halls.

Nov 16, 2017Complaint
Housekeeping And FurnishingsD 074

The facility failed to maintain walls, ceilings, and floors in a clean and good state of repair. Specific issues included rust on heaters and floors, chipped plaster, missing floor tiles, and dust accumulation on ceiling vents in multiple common bathrooms and resident rooms.

Jul 14, 2017Complaint
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and well-repaired walls, floors, and fixtures in the men's hall and common bathrooms. Specific issues included broken tiles, rotted door frames, and damaged paper towel/toilet paper holders. Additionally, urine stains, dirt, and grime buildup were observed on floors and baseboards in resident rooms and common areas.

Jul 14, 2017Complaint
FurnishingsD074

The facility failed to maintain the cleanliness and safety of furnishings and floor surfaces. Specifically, floors in the resident hall were found to be soiled with dirt and debris, and a bathroom door frame was noted as damaged.

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References & Resources

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