Windsor Point Continuing Care
Strong Medicare quality ratings; families often praise caring and attentive nursing staff. Still worth an in-person visit.
based on 37 Google reviews
Watch Windsor Point Continuing Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report positive experiences with individual nursing staff, there is a clear pattern of concern regarding the memory care unit's staffing levels and management oversight. We strongly recommend that you ask for specific staff-to-resident ratios in the memory care wing and inquire about the facility's recent safety record before making a decision.
Google Reviews
Google Reviews
37 reviews on Google“Windsor Point Continuing Care receives highly polarized feedback, with some families praising the dedicated nursing staff and clean environment, while others express serious concerns regarding management, staffing levels, and safety. Recent reviews highlight significant issues in the memory care unit, including reports of inadequate supervision and serious allegations regarding resident safety. Families considering this facility should conduct thorough due diligence, as experiences appear to vary drastically depending on the specific unit and level of care.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing staff
- Clean and well-maintained facility
- Helpful administrative support during intake
Concerns
- Understaffing and lack of proper supervision in memory care (mentioned by 4 reviewers)
- Poor management and perceived focus on profit over care (mentioned by 4 reviewers)
- Medication management and safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since the nursing staff is so highly regarded, how do you ensure that level of attentive care remains consistent during shift changes?
- 2What specific protocols are in place to ensure residents in the memory care unit receive constant supervision and support throughout the day?
- 3Could you walk me through your process for medication management to ensure everything is handled with the highest level of safety?
- 4How does the administration handle communication with families to keep us updated on our loved one's well-being?
- 5What kind of daily activities or social engagement opportunities are available to keep the residents active and involved?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The nurse taking care of my loved one lol in was amazing! Carlos went above and beyond to make us feel welcomed and to look out for my family member.”
“Poorly managed/run memory care center - Office Manager was a “no show” when I met with staff - medication is not distributed correctly! - the bed bugs the second week a family member was there says it all”
“Obviously there is not enough staff; not trained well and not supervised well. This place is a real moneymaker for the owners and a hell hole for the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Windsor Point has 18 deficiencies across three surveys with recurring issues in care planning, building maintenance, and facility safety systems. The facility shows a pattern of problems with resident assessments and care plans appearing in multiple surveys, alongside persistent heating/ventilation system issues. All deficiencies have correction dates, suggesting the facility addresses identified problems, though some areas like care planning continue to resurface in subsequent inspections.
Nov 27, 2024Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 26, 2023Routine10
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jul 15, 2022Routine2
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Windsor Point Continuing Care
for profit
Ownership & Management
Owners
Evans, Toni
Owner
Miller, William
Owner
Sherrill, Debbie
Owner
Evans, Riley
Owner
Evans, Robert
Owner
Jonhson, Florence
Owner
Miller, Rosemary
Owner
Miller, Zachary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Falon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Roderick, Maegan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit windsorpoint.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Universal Health Care/fuquay-Varina
1.7 miNursing Home · Fuquay Varina, NC
Holly Springs Senior Living
3.4 miAdult Family Home · Holly Springs, NC
Precious Family Care Home
3.5 miAdult Family Home · Holly Springs, NC
Mims Family Care Home
3.7 miAdult Family Home · Holly Springs, NC
Novelty Healthcare Services II
5.6 miAdult Family Home · Springs, NC
Absolute Care Assisted Living II
6.6 miAssisted Living · Angier, NC