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Strong Medicare quality ratings; public reviewers often praise caring and attentive nursing staff. Still worth an in-person visit.
based on 37 Google reviews
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No Medicare penalties on record · Zero findings in latest survey
Windsor Point Continuing Care has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: caring and attentive nursing staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Windsor Point Continuing Care receives highly polarized feedback, with some families praising the dedicated nursing staff and clean environment, while others express serious concerns regarding management, staffing levels, and safety. Recent reviews highlight significant issues in the memory care unit, including reports of inadequate supervision and serious allegations regarding resident safety. Families considering this facility should conduct thorough due diligence, as experiences appear to vary drastically depending on the specific unit and level of care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 41 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The nurse taking care of my loved one lol in was amazing! Carlos went above and beyond to make us feel welcomed and to look out for my family member.”
“Poorly managed/run memory care center - Office Manager was a “no show” when I met with staff - medication is not distributed correctly! - the bed bugs the second week a family member was there says it all”
“Obviously there is not enough staff; not trained well and not supervised well. This place is a real moneymaker for the owners and a hell hole for the patients.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Windsor Point has 18 deficiencies across three surveys with recurring issues in care planning, building maintenance, and facility safety systems. The facility shows a pattern of problems with resident assessments and care plans appearing in multiple surveys, alongside persistent heating/ventilation system issues. All deficiencies have correction dates, suggesting the facility addresses identified problems, though some areas like care planning continue to resurface in subsequent inspections.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Windsor Point Continuing Care
for profit
Owners
Evans, Toni
Owner
Miller, William
Owner
Sherrill, Debbie
Owner
Evans, Riley
Owner
Evans, Robert
Owner
Jonhson, Florence
Owner
Miller, Rosemary
Owner
Miller, Zachary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Falon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Roderick, Maegan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
37 reviews from families & visitors
Official Website
Visit windsorpoint.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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