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Nursing HomeMedicaid

The Shores Post-Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2828 Meadowlark Drive, Birdland · San Diego, CA 92123305 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 88 Google reviews

5
4
3
2
1
The Shores Post-Acute Nursing Home in San Diego, CA — Street View
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What this means for your family

This facility is an excellent choice for patients focused on intensive physical rehabilitation due to their high-quality therapy equipment and staff. However, families must remain vigilant regarding nursing responsiveness and medication accuracy, as multiple reviewers have noted issues with call lights going unanswered and dosing errors.

Google Reviews

Google Reviews

88 reviews on Google
The Shores Post-Acute is frequently praised for its exceptional rehabilitation programs and a compassionate therapy team that helps patients regain mobility. However, families should be aware of significant reports regarding understaffing, particularly regarding call light response times and CNA availability. While some reviewers note recent facility improvements, others express serious concerns regarding medication errors and inconsistent communication from nursing staff.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Exceptional rehabilitation and physical therapy
  • Compassionate and professional therapy staff
  • Clean and well-maintained facility
  • Friendly and professional administrators

Concerns

  • Understaffing and slow call light response times (mentioned by 4 reviewers)
  • Inconsistent communication from nursing staff (mentioned by 3 reviewers)
  • Medication management errors (mentioned by 2 reviewers)
  • Facility maintenance and aging infrastructure (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'15(1)'17(3)'19(16)'21(9)'23(18)'25(4)'26(3)

Distribution · 90 analyzed

5
55
4
6
3
4
2
4
1
21
11 reviews posted between May 28, 2019May 31, 2019 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your rehabilitation and physical therapy teams; could you tell us more about how the therapists work with residents to meet their mobility goals?
  • 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
  • 3What steps are in place to ensure that call lights are answered promptly, especially during the night shifts?
  • 4How does the administration work to keep communication lines open and consistent between the nursing staff and family members?
  • 5What is the process for notifying families in the event of a medical emergency or a sudden change in a resident's condition?
  • 6Could you tell us about the daily meal schedule and how you are working to enhance the dining experience for residents?

Personalized based on this facility's data


Key Review Excerpts

The rehab gym is huge and there’s a lot of exercising equipments. Weights, pulleys, balance machine, omnicycle, nustep, ultrasound, electrical stimulation, diathermy, tilt table, standing frame...name it!

Rehab patient's family · 2019★★★★★

My grandma was here for rehab after being in the hospital. She made amazing progress with therapy, they even got her taking steps upstairs in the rehab gym!

Rehab patient's family · 2023★★★★★

They did not answer the call buttons. Sometimes for hours. She ended up back at Kaiser because someone on their staff didn't care to check her chart before giving her an incorrect dose of diabetic medication.

Long-term resident's family · 2023☆☆☆☆
Source: 88 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
42%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
19.4%
CA
10.7%
San diego
11.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
CA
7.0%
San diego
9.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
CA
10.4%
San diego
8.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
15.3%
CA
10.5%
San diego
9.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.9%
Worse than Avg
Here
19.9%
US
19.5%
CA
13.7%
San diego
15.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Mixed vs Avgs
Here
98.8%
US
93.4%
CA
98.6%
San diego
98.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.0%
Mixed vs Avgs
Here
95.0%
US
79.7%
CA
93.2%
San diego
95.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.7%
Mixed vs Avgs
Here
94.7%
US
81.8%
CA
94.2%
San diego
97.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
Above state avg (15.4)
10 complaint-triggered

The Shores Post-Acute has significant concerns with 97 deficiencies across multiple surveys, including 8 instances where families filed complaints triggering investigations. The facility repeatedly struggles with medication management, care planning and assessments, and safety/fire protection systems across all recent surveys. While all deficiencies show correction dates, the persistent pattern of similar issues returning—particularly around resident safety, pharmaceutical services, and care documentation—suggests ongoing operational challenges that families should carefully evaluate.

Mar 5, 2026Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 4, 2026Complaint
1
0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

Nov 17, 2025Complaint
2
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 23, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 31, 2025Complaint
1
0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Dec 5, 2024Routine
25
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0700Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Shores Post-Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Links Healthcare Group

Chain Size

31 facilities nationwide

Chain avg rating: 2.8/5 · Rank 11 of 31

Ownership & Management

Owners

Eagle Shores Investor, LLC

Owner · Organization

48%

Esi Gi Shores Investor LLC

Owner (parent company) · Organization

75%

Esi Shores Investor LLC

Owner (parent company) · Organization

25%

Clawson, Scott

Owner (parent company)

Earl, Steven

Owner (parent company)

Sanofsky, Jack

Owner (parent company)

Key personnel

Forbright Bank5% or Greater Security InterestTilford, TobyOfficer / DirectorLinks Healthcare Group LLCManagerLinks Support Services, LLCManagerAnderson, ChadManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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