The Shores Post-Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 88 Google reviews

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What this means for your family
This facility is an excellent choice for patients focused on intensive physical rehabilitation due to their high-quality therapy equipment and staff. However, families must remain vigilant regarding nursing responsiveness and medication accuracy, as multiple reviewers have noted issues with call lights going unanswered and dosing errors.
Google Reviews
Google Reviews
88 reviews on Google“The Shores Post-Acute is frequently praised for its exceptional rehabilitation programs and a compassionate therapy team that helps patients regain mobility. However, families should be aware of significant reports regarding understaffing, particularly regarding call light response times and CNA availability. While some reviewers note recent facility improvements, others express serious concerns regarding medication errors and inconsistent communication from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Compassionate and professional therapy staff
- Clean and well-maintained facility
- Friendly and professional administrators
Concerns
- Understaffing and slow call light response times (mentioned by 4 reviewers)
- Inconsistent communication from nursing staff (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Facility maintenance and aging infrastructure (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy teams; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What steps are in place to ensure that call lights are answered promptly, especially during the night shifts?
- 4How does the administration work to keep communication lines open and consistent between the nursing staff and family members?
- 5What is the process for notifying families in the event of a medical emergency or a sudden change in a resident's condition?
- 6Could you tell us about the daily meal schedule and how you are working to enhance the dining experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehab gym is huge and there’s a lot of exercising equipments. Weights, pulleys, balance machine, omnicycle, nustep, ultrasound, electrical stimulation, diathermy, tilt table, standing frame...name it!”
“My grandma was here for rehab after being in the hospital. She made amazing progress with therapy, they even got her taking steps upstairs in the rehab gym!”
“They did not answer the call buttons. Sometimes for hours. She ended up back at Kaiser because someone on their staff didn't care to check her chart before giving her an incorrect dose of diabetic medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Shores Post-Acute has significant concerns with 97 deficiencies across multiple surveys, including 8 instances where families filed complaints triggering investigations. The facility repeatedly struggles with medication management, care planning and assessments, and safety/fire protection systems across all recent surveys. While all deficiencies show correction dates, the persistent pattern of similar issues returning—particularly around resident safety, pharmaceutical services, and care documentation—suggests ongoing operational challenges that families should carefully evaluate.
Mar 5, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 4, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Nov 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 31, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Dec 5, 2024Routine25
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
The Shores Post-Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 11 of 31
Ownership & Management
Owners
Eagle Shores Investor, LLC
Owner · Organization
Esi Gi Shores Investor LLC
Owner (parent company) · Organization
Esi Shores Investor LLC
Owner (parent company) · Organization
Clawson, Scott
Owner (parent company)
Earl, Steven
Owner (parent company)
Sanofsky, Jack
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit shorespostacute.com
Medicare data downloads
Original nursing home datasets
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