Cloisters of the Valley, LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-touch memory care, particularly due to the visible emotional bond between staff and residents. While there was a past report of poor communication regarding ALWP enrollment, recent reviews suggest a very high standard of care and improved dining services.
Google Reviews
Google Reviews
23 reviews on Google“Cloisters of the Valley is highly regarded by families for its compassionate memory care and a staff that goes above and beyond to make residents feel at home. While most reviews praise the warm environment and improved dining, one significant concern was raised regarding unprofessionalism and lack of knowledge regarding ALWP enrollment in the past.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm and welcoming memory care environment
- Engaging resident activities and live music
- Beautifully maintained grounds and gardens
Concerns
- Unprofessionalism in admissions/ALWP knowledge
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details from the reviews. When addressing negative feedback, they attempt to empathize and provide context regarding the resolution.
Questions for Your Tour
- 1We've heard wonderful things about the live music and activities here; could you tell us more about what a typical week looks like for residents?
- 2The gardens and grounds look lovely; how often are the outdoor spaces utilized for resident social time?
- 3We are looking for a smooth transition process; how does your admissions team assist families in navigating the ALWP and initial move-in steps?
- 4Since the nursing staff is highly regarded for being so attentive, how is medical care managed during the overnight hours or in an emergency?
- 5We noticed you are very active in managing the community; how does the management team typically address and resolve any new concerns that might arise?
- 6For residents in the memory care wing, what specific features of the environment are designed to help them feel safe and engaged?
Personalized based on this facility's data
Key Review Excerpts
“The current director, Tia Goodwin, is incredibly kind and compassionate — my mom, who has dementia, even calls her “my best friend.””
“Tia, the director, has been outstanding, compassionate, responsive, and genuinely invested in her well-being. Any time my husband or I reach out, Tia responds quickly and thoughtfully, often sending us photos and videos that bring us [comfort].”
“She was there when the new owners took over. Channa made the transition easy for all the families. They took wonderful care of my mom.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 6, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 13, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 8, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 27, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 27, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 24, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 4, 2026ComplaintClean
The investigation substantiated allegations regarding delayed incident reporting and improper medication administration practices. Three deficiencies were cited, all classified as Type B non-compliance issues. The facility was cited for failing to submit written reports within seven days and for multiple instances of not administering medications according to prescribed protocols.
Jan 26, 2026ComplaintClean
The investigation was conducted following a complaint regarding delayed medical care. The report substantiates the allegation, citing a failure to provide necessary medical care, which resulted in a resident's hospitalization. Additionally, a deficiency was cited regarding the lack of a plan for incidental medical and dental care.
Ownership & Operations
Who Operates This Facility
Del Rio Care, LLC; Bayshire, LLC
DISHA FRANCES-HALL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit cloistersmissionvalley.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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