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Nursing HomeMedicaid Top Rated

Helen Bernardy Center D/p Snf

Strong Medicare quality ratings; families often praise kind and professional staff (in older reviews). Still worth an in-person visit.

8060 Frost St, Birdland · San Diego, CA 9212343 bedsLicensed & Active
5/5
Medicare
Inspection
Staffing
Google rating
3.9/5

based on 11 Google reviews

5
4
3
2
1
Helen Bernardy Center D/p Snf Nursing Home in San Diego, CA — Street View
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What this means for your family

While historical reviews suggest this was a premier facility for pediatric subacute care, very recent feedback is alarming regarding understaffing and unprofessionalism. If you are considering this facility for a child, specifically investigate their ability to provide a quiet, attentive environment and ask about current staffing ratios during shift changes.

Google Reviews

Google Reviews

11 reviews on Google
Families should exercise extreme caution, as recent reviews describe a highly unprofessional environment that is unsuitable for pediatric sleep studies due to loud noise and poor room assignments. While some older reviews praise the facility as a top-tier skilled nursing center for children, recent experiences highlight significant understaffing and a lack of empathy from the nursing staff.

Quality Themes

Tap a score for details
FoodN/AStaff2.0CleanN/AActivities5.0MedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Kind and professional staff (in older reviews)
  • Focus on child enrichment and activities (in older reviews)
  • Home-like atmosphere (in older reviews)

Concerns

  • Unprofessional and understaffed nursing care (mentioned by 2 reviewers)
  • Inappropriate environment for sleep studies due to noise and odors

Rating Trends

Tap a year to see what changed

2345.02016(2)5.02018(1)5.02019(1)5.02021(1)5.02023(1)5.02025(3)1.02026(4)

Distribution · 13 analyzed

5
9
4
0
3
0
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the facility has such a wonderful 5-star health inspection rating, how do you ensure that high standard of clinical care is maintained during shift changes?
  • 2We love hearing about the home-like atmosphere here; what kind of daily activities or enrichment programs do you have planned to keep residents engaged?
  • 3How does the nursing team communicate important health updates or changes in condition to family members to ensure we are always in the loop?
  • 4With the small, intimate capacity of 43 residents, how do you manage noise levels in the hallways to ensure a peaceful environment for sleeping?
  • 5What is your specific protocol for handling medical emergencies or urgent nursing needs during the overnight hours?
  • 6How do you support your staff to ensure they have enough time to provide the kind, professional care that the facility is known for?

Personalized based on this facility's data


Key Review Excerpts

For sleep studies, this facility is too loud for sleep and the staff are not good with kids.

Parent of a pediatric patient · 2026☆☆☆☆

Not only are they understaffed, but majority of the people are very unprofessional and care more about shift Change than a child in distress.

Family member of a pediatric patient · 2026☆☆☆☆

One of the best (if not the best) skilled and subacute facility in the US. The staff is kind, courteous, skilled, professional, and really cares about the children.

Long-term observer/Family · 2016★★★★★
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
3.81hrs
OK
Registered nurses for medical care
Total Nursing
9.14hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 10 measures

Better Than Avg

5

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility70.0%
Worse than Avg
Here
70.0%
US
19.5%
CA
13.7%
San diego
14.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
12.1%
CA
7.0%
San diego
9.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.7%
Worse than Avg
Here
9.7%
US
5.3%
CA
4.1%
San diego
3.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
CA
4.5%
San diego
3.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Mixed vs Avgs
Here
97.5%
US
93.4%
CA
98.6%
San diego
98.9%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility3.9%
Worse than Avg
Here
3.9%
US
0.9%
CA
0.8%
San diego
0.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.7%
Mixed vs Avgs
Here
86.7%
US
81.8%
CA
94.2%
San diego
97.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (15.4)
1 complaint-triggered

This facility shows a pattern of recurring deficiencies across multiple areas, with families filing at least one complaint about care quality in 2025. The most frequent problems involve fire safety systems, care planning and assessments, and medication management. While all deficiencies have correction dates, issues with fire safety and infection control have persisted across multiple surveys from 2022 to 2024, suggesting ongoing compliance challenges that families should discuss during visits.

Jan 29, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 22, 2024Routine
9
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Oct 20, 2023Routine
7
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Oct 6, 2022Routine
7
0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Helen Bernardy Center D/p Snf

Organization Type

nonprofit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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