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Assisted Living

Maile Aloha

Families consistently rate this highly — reviewers highlight personalized, home-like atmosphere. Schedule a visit to confirm the fit.

3636 Christine Street, North Clairemont · San Diego, CA 9211712 bedsLicensed & Active
Google rating
4.0/5

based on 8 Google reviews

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Maile Aloha Assisted Living in San Diego, CA — Street View
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What this means for your family

Maile Aloha offers a wonderful, personalized residential experience that is particularly well-suited for seniors with dementia. However, families should exercise extreme caution regarding financial transparency and verify current care standards, as recent reviews have flagged significant issues with billing and resident treatment.

Google Reviews

Google Reviews

8 reviews on Google
Maile Aloha is highly regarded by many families for its homey, residential atmosphere and its ability to provide specialized care for residents with Alzheimer's and dementia. However, recent reviews have raised serious concerns regarding billing disputes and the quality of care during end-of-life periods.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0ActivitiesN/AMedsN/AMemory10.0Comms10.0Value1.0

Strengths

  • Personalized, home-like atmosphere
  • Experienced and attentive staff
  • Specialized care for dementia and Alzheimer's
  • Clean and quiet residential location

Concerns

  • Financial disputes and lack of refunds
  • Restrictive environment and visitor limitations

Rating Trends

Tap a year to see what changed

2344.22021(5)5.02022(1)3.02025(2)

Distribution · 8 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since you provide such a personalized, home-like atmosphere, how do you tailor daily activities to fit the specific interests of each of the 12 residents?
  • 2With your specialized focus on dementia and Alzheimer's care, what specific protocols do you have in place for managing medical emergencies or sudden changes in cognitive health?
  • 3How do you balance maintaining a quiet, residential environment with ensuring residents have regular access to family and friends?
  • 4Could you walk us through your process for managing billing and how you ensure there is clear, transparent communication regarding any changes in care costs?
  • 5What is your approach to addressing and resolving any regulatory or state compliance concerns to ensure the highest standard of care?
  • 6How do you ensure the staff remains as attentive and experienced as your residents' feedback suggests during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

I could not imagine having my grandmother in any other place than Maile Aloha after having met Jo and the rest of the staff. ... Since then, my grandmother has had the absolute best care and I am at ease with all the updates and pictures and reminders that I receive

Grandchild of resident · 2021★★★★★

Maile Aloha took him back knowing that he would be a challenge. Fast forward a cou

Son of resident with dementia · 2021★★★★★

Home cooked meals, bright space, homey feel, caring staff. My mom thrived in this space.

Mother of resident · 2022★★★★★
Source: 8 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

9total
1 Type A— immediate health risk
14 Type B— non-compliance
Clean record— no deficiencies found
Dec 9, 2024Other
Clean

This was an unannounced Plan of Correction follow-up visit. The primary finding is that the facility did not complete the required Plan of Correction by the established due date. Additionally, the facility was cited with civil penalties for this non-compliance.

Nov 25, 2024Other
Clean

The inspection revealed multiple deficiencies across several areas, including staff training, resident record keeping, emergency preparedness, and fire safety. Most notably, the facility was cited for an immediate health risk due to lacking a fire clearance for bedridden residents. Several Type B deficiencies were also noted regarding documentation and procedural compliance.

Sep 30, 2024Inspection
Clean

The facility underwent an unannounced Required Annual Inspection. The physical inspection noted that the facility was clean, sanitary, and equipped appropriately for resident care. However, the review of records could not be completed during this visit due to time constraints, necessitating a follow-up inspection.

Oct 12, 2023Other
Clean

The unannounced case management visit revealed deficiencies related to mandatory incident reporting. Specifically, the facility failed to submit required reports for multiple resident falls that occurred on dates in June, July, and August. The citations indicate non-compliance with reporting requirements, posing a potential risk to resident safety and health.

Jul 12, 2023Other
Clean

FACILITY EVALUATION REPORT

Sep 26, 2022Other
Clean

The unannounced case management visit was conducted to issue a deficiency observed during a complaint investigation. The primary finding relates to the facility's admission agreements, specifically regarding the lack of clear documentation for additional services like in-room meals and commode use. The facility must correct this by updating its admission agreements and providing proof of staff training on this matter.

Sep 26, 2022Complaint
Clean

The unannounced case management visit was conducted to issue a deficiency observed during a complaint investigation. The primary finding relates to the facility's admission agreements, specifically regarding the lack of clear documentation for additional services like in-room meals and commode use. The facility must correct this by updating its admission agreements and providing proof of staff training on this matter.

Sep 7, 2022Inspection
Clean

The facility underwent an unannounced Required 1-Year Visit. The inspector observed that the facility has implemented comprehensive infection control practices, including universal entry screening, visitor sign-in policies, and hand hygiene promotion. No deficiencies were observed during this visit.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Perez, Orlando E. and Josephine a.

Administrator

PEREZ, JOSEPHINE A.

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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