Maile Aloha
Families consistently rate this highly — reviewers highlight personalized, home-like atmosphere. Schedule a visit to confirm the fit.
based on 8 Google reviews

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What this means for your family
Maile Aloha offers a wonderful, personalized residential experience that is particularly well-suited for seniors with dementia. However, families should exercise extreme caution regarding financial transparency and verify current care standards, as recent reviews have flagged significant issues with billing and resident treatment.
Google Reviews
Google Reviews
8 reviews on Google“Maile Aloha is highly regarded by many families for its homey, residential atmosphere and its ability to provide specialized care for residents with Alzheimer's and dementia. However, recent reviews have raised serious concerns regarding billing disputes and the quality of care during end-of-life periods.”
Quality Themes
Tap a score for detailsStrengths
- Personalized, home-like atmosphere
- Experienced and attentive staff
- Specialized care for dementia and Alzheimer's
- Clean and quiet residential location
Concerns
- Financial disputes and lack of refunds
- Restrictive environment and visitor limitations
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since you provide such a personalized, home-like atmosphere, how do you tailor daily activities to fit the specific interests of each of the 12 residents?
- 2With your specialized focus on dementia and Alzheimer's care, what specific protocols do you have in place for managing medical emergencies or sudden changes in cognitive health?
- 3How do you balance maintaining a quiet, residential environment with ensuring residents have regular access to family and friends?
- 4Could you walk us through your process for managing billing and how you ensure there is clear, transparent communication regarding any changes in care costs?
- 5What is your approach to addressing and resolving any regulatory or state compliance concerns to ensure the highest standard of care?
- 6How do you ensure the staff remains as attentive and experienced as your residents' feedback suggests during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“I could not imagine having my grandmother in any other place than Maile Aloha after having met Jo and the rest of the staff. ... Since then, my grandmother has had the absolute best care and I am at ease with all the updates and pictures and reminders that I receive”
“Maile Aloha took him back knowing that he would be a challenge. Fast forward a cou”
“Home cooked meals, bright space, homey feel, caring staff. My mom thrived in this space.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 9, 2024OtherClean
This was an unannounced Plan of Correction follow-up visit. The primary finding is that the facility did not complete the required Plan of Correction by the established due date. Additionally, the facility was cited with civil penalties for this non-compliance.
Nov 25, 2024OtherClean
The inspection revealed multiple deficiencies across several areas, including staff training, resident record keeping, emergency preparedness, and fire safety. Most notably, the facility was cited for an immediate health risk due to lacking a fire clearance for bedridden residents. Several Type B deficiencies were also noted regarding documentation and procedural compliance.
Sep 30, 2024InspectionClean
The facility underwent an unannounced Required Annual Inspection. The physical inspection noted that the facility was clean, sanitary, and equipped appropriately for resident care. However, the review of records could not be completed during this visit due to time constraints, necessitating a follow-up inspection.
Oct 12, 2023OtherClean
The unannounced case management visit revealed deficiencies related to mandatory incident reporting. Specifically, the facility failed to submit required reports for multiple resident falls that occurred on dates in June, July, and August. The citations indicate non-compliance with reporting requirements, posing a potential risk to resident safety and health.
Jul 12, 2023OtherClean
FACILITY EVALUATION REPORT
Sep 26, 2022OtherClean
The unannounced case management visit was conducted to issue a deficiency observed during a complaint investigation. The primary finding relates to the facility's admission agreements, specifically regarding the lack of clear documentation for additional services like in-room meals and commode use. The facility must correct this by updating its admission agreements and providing proof of staff training on this matter.
Sep 26, 2022ComplaintClean
The unannounced case management visit was conducted to issue a deficiency observed during a complaint investigation. The primary finding relates to the facility's admission agreements, specifically regarding the lack of clear documentation for additional services like in-room meals and commode use. The facility must correct this by updating its admission agreements and providing proof of staff training on this matter.
Sep 7, 2022InspectionClean
The facility underwent an unannounced Required 1-Year Visit. The inspector observed that the facility has implemented comprehensive infection control practices, including universal entry screening, visitor sign-in policies, and hand hygiene promotion. No deficiencies were observed during this visit.
Ownership & Operations
Who Operates This Facility
Perez, Orlando E. and Josephine a.
PEREZ, JOSEPHINE A.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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