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Strong Medicare quality ratings; public reviewers often praise exceptional pt and ot rehabilitation teams. Still worth an in-person visit.
based on 631 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
The Riverside has a strong overall Medicare rating. Public reviewers frequently mention: exceptional pt and ot rehabilitation teams and attentive and helpful concierge services. Review the component ratings and current source records before deciding.
The Riverside is highly regarded for its exceptional physical and occupational therapy teams, which many reviewers credit with significant recovery progress. While many families praise the compassionate concierge and social work staff, there are serious concerns regarding nursing responsiveness on certain floors and allegations of understaffing. Prospective families should note that while the rehab services are a major strength, experiences with the nursing staff and food quality can vary significantly depending on the specific unit.
Quality Themes
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 217 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“I have been in various forms of PT for the last 4 years, and my PT and OT at the riverside, Christian and Jeff, put the others to shame. They are both truly incredible!”
“The family was well informed about any changes in her mental and physical health, including her final days in hospice. We are especially grateful for the recreational therapy that Susan experienced given her increasing dementia.”
“The nursing staff, specifically on the 10th Floor, are terrible. They don't come when called by the patient, have extremely rude and dismissive bedside manner, and have an overall air of not caring about the patients.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Riverside has faced recurring problems across multiple areas, with families filing complaint reports that led to findings of abuse and neglect violations. The facility shows persistent issues with fire safety systems, care planning, and medication management across surveys from 2020 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges families should carefully consider.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
The Riverside
for profit
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 34 (Highest rating)
Owners
150 Riverside Management Group LLC
Owner · Organization
150 Rsd Ventures LLC
Owner · Organization
Dj River Op. LLC
Owner · Organization
Einhorn, Sharon
Owner (parent company)
Eisenstadt, Jay
Owner (parent company)
Friedman, Devorah
Owner (parent company)
Penson, Shanon
Owner (parent company)
Scharf, Helene
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
631 reviews from families & visitors
Official Website
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