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Nursing HomeMedicaid Top Rated

The Riverside

Strong Medicare quality ratings; families often praise exceptional pt and ot rehabilitation teams. Still worth an in-person visit.

150 Riverside Drive, Manhattan · New York, NY 10024520 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 630 Google reviews

The Riverside Nursing Home in New York, NY — Street View
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What this means for your family

Choosing The Riverside means your loved one is in a facility that ranks well on Medicare quality measures. Families frequently praise: exceptional pt and ot rehabilitation teams and attentive and helpful concierge services. While no facility is perfect, the clinical data here is encouraging.

Google Reviews

Google Reviews

630 reviews on Google
The Riverside is highly regarded for its exceptional physical and occupational therapy teams, which many reviewers credit with significant recovery progress. While many families praise the compassionate concierge and social work staff, there are serious concerns regarding nursing responsiveness on certain floors and allegations of understaffing. Prospective families should note that while the rehab services are a major strength, experiences with the nursing staff and food quality can vary significantly depending on the specific unit.

Quality Themes

Food3.0Staff8.0Clean7.0Activities6.0MedsN/AMemory7.0Comms8.0ValueN/A

Strengths

  • Exceptional PT and OT rehabilitation teams
  • Attentive and helpful concierge services
  • Compassionate social work and admissions staff
  • Clean and beautiful facility environment

Concerns

  • Nursing staff responsiveness and bedside manner on specific floors (mentioned by 2 reviewers)
  • Staffing shortages affecting care consistency (mentioned by 2 reviewers)
  • Inconsistent food quality and temperature (mentioned by 2 reviewers)

Rating Trends

2344.52024(33)4.42025(154)3.92026(27)

Distribution · 214 analyzed

5
169
4
9
3
4
2
5
1
27
12 reviews posted between Dec 28, 2025Jan 1, 2026 · 10 were 5-star
11 reviews posted between Jun 2, 2025Jun 7, 2025 · average 3.8
10 reviews posted between Apr 20, 2025Apr 26, 2025 · average 3.8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that staffing levels are a priority for you, could you walk me through how you ensure consistent care coverage across all shifts?
  • 2I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and care planning?
  • 3The rehabilitation team here is highly regarded; how do they coordinate with the nursing staff to ensure a smooth transition for residents moving from therapy back to their rooms?
  • 4I understand that dining is a key part of the resident experience; what steps are you taking to ensure meals are served at the right temperature and meet the dietary preferences of your residents?
  • 5With the current staffing rating, how does your leadership team monitor and support the nursing staff on the floors to ensure they remain attentive and responsive to resident needs?
  • 6Could you share how your social work team helps new residents integrate into the community and stay engaged with the daily activities offered here?

Personalized based on this facility's data


Key Review Excerpts

I have been in various forms of PT for the last 4 years, and my PT and OT at the riverside, Christian and Jeff, put the others to shame. They are both truly incredible!

Long-term rehab patient · Mar 2026★★★★★

The family was well informed about any changes in her mental and physical health, including her final days in hospice. We are especially grateful for the recreational therapy that Susan experienced given her increasing dementia.

Family of a deceased resident · Mar 2026★★★★★

The nursing staff, specifically on the 10th Floor, are terrible. They don't come when called by the patient, have extremely rude and dismissive bedside manner, and have an overall air of not caring about the patients.

Critical review of nursing care · Mar 2026☆☆☆☆
Source: 630 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
62%
Registered nurses for medical care
Total Nursing
2.90hrs
71%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
26%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility64.3%
Worse than Avg
Here
64.3%
US
93.4%
NY
91.3%
New york
91.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
19.5%
NY
13.3%
New york
5.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.4%
NY
20.2%
New york
14.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.3%
NY
13.8%
New york
9.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.5%
NY
13.8%
New york
11.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.0%
Mixed vs Avgs
Here
15.0%
US
12.1%
NY
18.9%
New york
23.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility11.7%
Worse than Avg
Here
11.7%
US
81.8%
NY
77.0%
New york
72.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility33.0%
Worse than Avg
Here
33.0%
US
79.8%
NY
78.8%
New york
73.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
NY
1.2%
New york
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
1 complaint-triggered

The Riverside has faced recurring problems across multiple areas, with families filing complaint reports that led to findings of abuse and neglect violations. The facility shows persistent issues with fire safety systems, care planning, and medication management across surveys from 2020 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges families should carefully consider.

Nov 20, 2024Routine
7
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Nov 20, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 22, 2023Routine
21
0915Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

Nov 9, 2020Routine
3
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Riverside

Organization Type

for profit

Chain Affiliation

Chain Name

Carerite Centers

Chain Size

34 facilities nationwide

Chain avg rating: 3.4/5 · Rank 3 of 34 (Best)

Ownership & Management

Owners

150 Riverside Management Group LLC

Owner · Organization

21%

150 Rsd Ventures LLC

Owner · Organization

59%

Dj River Op. LLC

Owner · Organization

19%

Einhorn, Sharon

Owner (parent company)

10%

Eisenstadt, Jay

Owner (parent company)

10%

Friedman, Devorah

Owner (parent company)

10%

Penson, Shanon

Owner (parent company)

59%

Scharf, Helene

Owner (parent company)

10%

Key personnel

Einhorn, SharonManaging Control - Governing BodyFriedman, DevorahManaging Control - Governing BodyGlenn, ChristopherManagerMorgan, CarollManagerMuskin, DanielManager
Source: Medicare provider data

Contact

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References & Resources

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