Complete Care at Harborage LLC
Strong Medicare quality ratings; families often praise highly dedicated and compassionate nursing/cna staff. Still worth an in-person visit.
based on 283 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate, hands-on nursing and CNA staff who often go above and beyond for residents. However, families should be aware of consistent reports regarding understaffing and slow response times; we recommend asking specifically about current staffing ratios on the floor where your loved one will reside and establishing a clear communication plan with the nursing supervisor.
Google Reviews
Google Reviews
283 reviews on Google“Complete Care at Harborage receives high praise for its compassionate nursing staff, particularly specific CNAs and patient relations personnel who are frequently mentioned by name for their dedication. However, families should be aware of recurring reports regarding understaffing, slow response times, and occasional concerns about food quality and facility cleanliness. While many families feel their loved ones are in good hands, others have expressed serious concerns about administrative communication and the consistency of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate nursing/CNA staff
- Responsive and helpful patient relations team
- Clean and well-maintained facility with scenic views
- Effective physical therapy and rehabilitation services
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor food quality, lack of variety, and unseasoned meals (mentioned by 3 reviewers)
- Difficulty communicating with administration or nursing supervisors (mentioned by 3 reviewers)
- Cleanliness issues in rooms and bathrooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with feedback online; how does the administration ensure that family concerns are communicated effectively to the nursing supervisors?
- 2We noticed how much people praise the compassion of your CNAs; what steps are being taken to ensure there is enough staff available to maintain those quick response times during busy shifts?
- 3Could you tell us a bit about the dining experience, specifically how the menu variety and seasoning are managed to keep residents excited about mealtime?
- 4What is the process for managing medications, and how do you ensure accuracy and oversight during shift changes?
- 5How do you handle medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents enjoy the scenic views and stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“Yeira Melendez(CNA) has consistently treated my mother with dignity, patience, and kindness. She has been attentive to her needs, gentle in her care, and always makes sure my mother feels comfortable.”
“The staff on the 4th floor are all professional and very caring. From day one she had Paula in the mornings and Marie at night, which are incredible CNA’s and very experienced as well as devoted to their profession.”
“I was initially very grateful when my mom was admitted to this subacute facility... However, there are areas that need improvement. While the staff are generally compassionate, the facility is understaffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 28 deficiencies across multiple surveys, including families filing complaints about daily care assistance and medical records management. The most recurring issues involve medication management, infection control, and care planning, with some problems persisting across multiple inspections despite corrections. While all deficiencies show correction dates, the repeated violations in core care areas suggest ongoing quality concerns families should carefully evaluate.
Dec 6, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 6, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 8, 2024Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 26, 2023Routine18
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 22, 2021Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Complete Care at Harborage LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 11 of 85 (Best)
Ownership & Management
Owners
Pc Hmh Opco Holdngs LLC
Owner · Organization
Pc Hmh Holdings LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
283 reviews from families & visitors
Official Website
Visit ccharborage.com
Medicare data downloads
Original nursing home datasets
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