305 West End Assisted Living
Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 60 Google reviews
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What this means for your family
This facility is highly regarded for its warm staff and engaging daily activities, making it a strong contender for social and emotional support. However, families should be aware of recurring complaints regarding food quality and should conduct a thorough, independent assessment of the facility's medical care protocols to ensure they meet your loved one's specific health needs.
Google Reviews
Google Reviews
60 reviews on Google“305 West End Assisted Living is widely praised for its professional, compassionate staff and high-quality programming that keeps residents engaged. While many families report peace of mind and excellent care, there are significant concerns regarding inconsistent food quality and isolated reports of neglect or poor communication during medical transitions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Diverse and engaging activity programming
- Clean and well-maintained facility
- Helpful and supportive community relations team
Concerns
- Poor food quality and dining service (mentioned by 4 reviewers)
- Inconsistent medical care or communication regarding health needs (mentioned by 3 reviewers)
- Rude or dismissive behavior from some staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the daily experience here?
- 2With such a diverse calendar of activities, how do you help new residents find the programs that best match their personal interests and hobbies?
- 3Could you walk me through the process for communicating changes in a resident's health needs to family members to ensure we are always kept in the loop?
- 4I understand that dining is a major part of community life; what steps are you currently taking to enhance the quality and variety of the meal service?
- 5How do you foster a culture of warmth and patience among your staff to ensure every resident feels truly heard and respected throughout the day?
- 6Given the size of the community, what protocols are in place to ensure that medical care remains consistent and personalized for each individual resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff is energetic, compassionate and caring, top to bottom. I feel fortunate that we chose 305 preferential to the other good places we”
“The backbone and heart of 305 is the exceptional staff who create a cheerful and caring place to live. When my sister - who is a fall risk and needs help showering, -starts singing and cracking jokes, some aides join in and and her day starts with laughter..”
“Do not place your family at 305. They promise you they will take good care of your loved one and I’m horrified by the level of neglect and deceit that has happened with my mother in the year she has been there.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
9 violations from 6 inspections
Jul 16, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 16, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Apr 17, 2024Complaint
Resident services
Environmental standards
Resident services
Consumer and resident protections.
Food service
Resident services
Food service
Nov 7, 2023Complaint
Resident services
Oct 10, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Aug 17, 2023Routine
Operating certificates
Ownership & Operations
Who Operates This Facility
305 West End Avenue Operating LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit 305westendassistedliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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