The New Jewish Home, Manhattan
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 222 Google reviews
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What this means for your family
This facility's rehabilitation therapy department is highly regarded and often produces positive outcomes for short-term patients. However, families must be prepared to visit frequently and advocate for their loved ones, as multiple reviewers report significant issues with call-bell response times, hygiene, and communication during off-hours.
Google Reviews
Google Reviews
222 reviews on Google“The New Jewish Home, Manhattan, is a polarizing facility where experiences often depend on the specific unit and the level of family involvement. While many families praise the rehabilitation therapy team and specific staff members for their compassion and effectiveness, a significant number of reviewers report severe neglect, including slow response times to call bells, poor hygiene, and communication breakdowns. Families considering this facility should be prepared to be highly active advocates for their loved ones to ensure consistent care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy (PT/OT)
- Compassionate and attentive individual staff members
- Beautiful, well-maintained garden and outdoor spaces
- Strong support for volunteer and community programs
Concerns
- Slow or non-existent response to call bells (mentioned by 14 reviewers)
- Poor hygiene, including soiled linens and room cleanliness (mentioned by 11 reviewers)
- Inattentive or rude night-shift staff (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inedible or poor-quality food (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size, what specific protocols are in place to ensure that call bells are answered promptly, especially during the night shift?
- 2Could you walk me through the daily cleaning schedule for resident rooms and how you ensure high standards of hygiene are maintained consistently?
- 3I noticed the facility has beautiful outdoor gardens; how are residents encouraged to participate in these community spaces and other daily activities?
- 4What is the best way for family members to stay in regular contact with the care team, and how do you ensure that updates are communicated effectively?
- 5I see that rehabilitation therapy is a strong focus here; how is that integrated into the daily care plan for residents who need it?
- 6What steps are taken to ensure the quality and nutritional variety of meals, and how do you handle individual dietary preferences or concerns?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists worked with my mother SIX days a week to improve her strength and get her back on her feet. The team (social work, nurses, PT, OT, and doctors) communicated with my mom and with us so we knew what was happening each step of the way.”
“The care on the floor was disappointing. There were frequent staffing shortages, and some nurses were clearly overwhelmed, especially on weekends.”
“My mother had three falls in this nursing home. We felt that the rooms were not always kept in great condition. You go into the room it smells like urine you go into the bathroom, it smells like urine, I’d have to call housekeeping in order to tell them to come in and clean under the bed because there would be food and stains on the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of deficiencies totaling 44 violations across four surveys, with five triggered by family complaints including serious issues involving abuse protection and physical restraints. The most recurring problems involve safety hazards and accident prevention, medication management, and building safety systems like fire equipment and electrical systems. While all deficiencies show correction dates, the persistent recurrence of safety and medication issues across multiple years suggests ongoing operational challenges that warrant careful evaluation during any visit.
Nov 8, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 7, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Oct 26, 2023Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 26, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 23, 2021Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Nov 8, 2024
$71,858
Fine
Oct 26, 2023
$62,656
Ownership & Operations
Who Operates This Facility
The New Jewish Home, Manhattan
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
222 reviews from families & visitors
Official Website
Visit jewishhome.org
Medicare data downloads
Original nursing home datasets
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