Assisted Living

The Residences at East Ridge Village

Name: Public quality & inspection record for The Residences at East Ridge Village
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and professional therapy staff. Schedule a visit to confirm the fit.

19225 Sw 87th Ave, Miami, FL 33157|Reported capacity: 212|License status not reported

Google rating

4.0/5

based on 65 Google reviews

(305) 238-2623 Directions Website

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What this means for your family

Public Google reviewers rate The Residences at East Ridge Village highly. Reviewers highlight: compassionate and professional therapy staff, beautiful, resort-like campus and clean facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

65 public Google reviews available

Families considering this facility will find a high-quality rehabilitation and independent living environment characterized by a beautiful, resort-like campus and exceptionally compassionate therapy and nursing staff. However, there are serious, documented concerns regarding medication management errors and instances of insufficient staffing levels during busy periods. While many long-term residents praise the active lifestyle and community, prospective families should closely vet the facility's protocols for prescription accuracy and night/weekend responsiveness.

Quality Themes

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Strengths

Compassionate and professional therapy staff
Beautiful, resort-like campus and clean facilities
Engaging community activities and social events
Attentive and kind nursing and CNA staff

Concerns

Medication management errors (mentioned by 2 reviewers)
Staffing shortages and slow response times (mentioned by 2 reviewers)
Inconsistent cleanliness in certain areas (mentioned by 2 reviewers)

Rating Trends

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Distribution · 31 analyzed

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1It's wonderful to see how much the team engages with feedback online; how does the management team use resident and family input to improve daily operations?
2With such a beautiful, resort-like campus, what are some of the most popular social events or group activities currently happening in the community?
3Could you walk me through your specific protocols for medication administration and how you ensure accuracy for every resident?
4How does the nursing and CNA staff manage response times during busier shifts to ensure no resident is left waiting?
5What is the process for communicating important health updates or changes in care between the clinical staff and the family?
6How do you ensure that the high standards of cleanliness seen in the common areas are consistently maintained in the individual resident suites?

Personalized based on this facility's data

Key Review Excerpts

“The facility truly exceeded our expectations—it felt like a resort, impeccably clean, and provided outstanding service. The staff was incredibly attentive, always ensuring my mother’s comfort and well-being.”

Rehab patient's family · 2025★★★★★

“East Ridge reminded me of a Disney resort in many ways. Great staff, great place all around. Highly recommend.”

End-of-life care family member · 2023★★★★★

Source: 31 Google reviews in the current analysis set; Google reports 65 total

State Inspection History

State Inspections

Source: FL State Licensing Agency

30total

88deficiencies

Key Findings

98 deficiencies from 30 inspections

Feb 12, 2026Complaint12 deficiencies reported

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This record reports 12 deficiencies, but detailed citations are not available here. Open the official report when available for context.

Oct 21, 2025Routine14 deficiencies reported

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This record reports 14 deficiencies, but detailed citations are not available here. Open the official report when available for context.

Mar 13, 2025Complaint1 deficiency reported

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This record reports 1 deficiency, but detailed citations are not available here. Open the official report when available for context.

Feb 13, 2024Routine3 deficiencies reported

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A0079Corrected May 15, 2024

STAFFING STANDARDS - LEVELS

A0025Corrected May 15, 2024

RESIDENT CARE - SUPERVISION

A0030Corrected May 15, 2024

RESIDENT CARE - RIGHTS & FACILITY PROCEDURES

Jun 29, 2023Complaint1 deficiency reported

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A0168Corrected Sep 13, 2023

RESIDENT REFUND POLICY

Jun 6, 2022Routine3 deficiencies reported

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A0161Corrected Jul 25, 2022

RECORDS - STAFF

A0032Corrected Jul 25, 2022

RESIDENT CARE - ELOPEMENT STANDARDS

A0034Corrected Jul 25, 2022

ASSISTIVE DEVICES

Dec 6, 2021ComplaintNo deficiencies reported

None

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No deficiencies are reported in this inspection record.

Apr 27, 2021ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cutler Bay AL Operating LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(305) 238-2623

eastridgecutlerbay.com

19225 Sw 87th Ave

Miami, FL 33157

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

65 reviews from families & visitors

Official Website

Visit eastridgecutlerbay.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.