The Residences at East Ridge Village
Families consistently rate this highly — reviewers highlight compassionate and professional therapy staff. Schedule a visit to confirm the fit.
based on 64 Google reviews
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What this means for your family
This facility offers an exceptional environment for rehabilitation and active independent living, with staff members who are often described as incredibly compassionate. However, families must be extremely vigilant regarding medication administration and should verify the facility's current staffing levels, as recent reviews highlight critical lapses in care and prescription management.
Google Reviews
Google Reviews
64 reviews analyzed“Families considering this facility will find a high-quality rehabilitation and independent living environment characterized by a beautiful, resort-like campus and exceptionally compassionate therapy and nursing staff. However, there are serious, documented concerns regarding medication management errors and instances of insufficient staffing levels during busy periods. While many long-term residents praise the active lifestyle and community, prospective families should closely vet the facility's protocols for prescription accuracy and night/weekend responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional therapy staff
- Beautiful, resort-like campus and clean facilities
- Engaging community activities and social events
- Attentive and kind nursing and CNA staff
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Staffing shortages and slow response times (mentioned by 2 reviewers)
- Inconsistent cleanliness in certain areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much the team engages with feedback online; how does the management team use resident and family input to improve daily operations?
- 2With such a beautiful, resort-like campus, what are some of the most popular social events or group activities currently happening in the community?
- 3Could you walk me through your specific protocols for medication administration and how you ensure accuracy for every resident?
- 4How does the nursing and CNA staff manage response times during busier shifts to ensure no resident is left waiting?
- 5What is the process for communicating important health updates or changes in care between the clinical staff and the family?
- 6How do you ensure that the high standards of cleanliness seen in the common areas are consistently maintained in the individual resident suites?
Personalized based on this facility's data
Key Review Excerpts
“The facility truly exceeded our expectations—it felt like a resort, impeccably clean, and provided outstanding service. The staff was incredibly attentive, always ensuring my mother’s comfort and well-being.”
“East Ridge reminded me of a Disney resort in many ways. Great staff, great place all around. Highly recommend.”
“The hospital sent his med list and East Ridge received it. East Ridge somehow lost my dad's prescription for Detrol... He went over a week without being administered the drug and was in severe pain for at least a week.”
State Inspection History
State Inspections
Source: FL State Licensing Agency
Key Findings
98 deficiencies from 30 inspections
Feb 17, 2026EnforcementPenaltyReport
No deficiencies found during this inspection.
Feb 12, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Oct 21, 2025RoutineCleanReport
No deficiencies found during this inspection.
Mar 13, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 3, 2025EnforcementPenaltyReport
No deficiencies found during this inspection.
Feb 13, 2024Routine
STAFFING STANDARDS - LEVELS
RESIDENT CARE - SUPERVISION
RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Oct 2, 2023EnforcementPenaltyReport
No deficiencies found during this inspection.
Jun 29, 2023Complaint
RESIDENT REFUND POLICY
Ownership & Operations
Who Operates This Facility
Cutler Bay AL Operating LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit eastridgecutlerbay.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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