St Annes Nursing Center, St Annes Residence INC
Strong Medicare quality ratings; families often praise compassionate hospice and end-of-life care. Still worth an in-person visit.
based on 107 Google reviews
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What this means for your family
While St. Anne's has a strong reputation for hospice and physical therapy, the facility suffers from recurring, severe complaints regarding basic nursing responsiveness and medication management. If you choose this facility, ensure you have a family member present frequently to monitor care, and ask the administration specifically how they plan to address the reported delays in call-light response times.
Google Reviews
Google Reviews
107 reviews on Google“St. Anne's Nursing Center receives highly polarized reviews, with some families praising the compassionate hospice and rehabilitation staff, while others report severe neglect, including unresponsiveness to call lights, poor hygiene, and medication management failures. Many negative reviews highlight significant communication barriers and a lack of accountability from nursing and administrative staff. Families considering this facility should be aware of the stark contrast between the positive experiences in hospice care and the frequent reports of neglect in the rehabilitation and long-term care units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice and end-of-life care
- Effective physical and occupational therapy
- Warm, dedicated individual staff members
- Cleanliness in specific units
Concerns
- Unresponsive nursing staff and slow call light response times (mentioned by 12 reviewers)
- Medication management errors and failure to administer pain relief (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with basic needs like toileting and bathing (mentioned by 8 reviewers)
- Language barriers preventing effective communication with staff (mentioned by 4 reviewers)
- Difficulty reaching administration or receiving updates on patient status (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's high staffing rating, how do you ensure that call lights are answered promptly and that residents receive timely assistance with daily needs like toileting and hygiene?
- 2I noticed that communication is a high priority for your team; what is the standard process for families to receive regular updates on their loved one's status or to reach administration with concerns?
- 3Could you walk me through your current protocols for medication management to ensure accuracy and timely administration of pain relief?
- 4Since the facility has a strong reputation for end-of-life and hospice care, how do you provide extra support and comfort to families and residents during those sensitive times?
- 5I appreciate that your team is active in responding to feedback online; how do you use that input to make tangible improvements to the dining experience and overall facility cleanliness?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mother was admitted to St. Anne's for rehabilitation; the therapist she had was amazing. BUT the staff; the doctors the nurses were beyond HORRIBLE. Everything is a process, you request a bed pan and you get it hours later.”
“My aunt is a patient at this place right now. She has been asking for assistance to the rest room and was denied help she vomited several times on herself and was not cleaned up.”
“My mother, 90yo, with dementia has stayed in the hospice center twice so far. Those of you who care for someone with dementia know how scary new situations and new people can be, but the staff at St Anne’s made her feel so well cared for and safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints that led to serious findings including resident abuse protection failures and inadequate treatment care. The most recurring issues involve care planning and assessment problems, fire safety system maintenance, and infection control deficiencies. While all deficiencies show correction dates, the recent complaints in 2025 about abuse protection and safety supervision suggest ongoing care quality concerns that warrant careful consideration during any visit.
Nov 13, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 18, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 10, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 9, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 9, 2023Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Oct 28, 2022Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Nov 9, 2023
$3,728
Fine
Nov 9, 2023
$3,728
Ownership & Operations
Who Operates This Facility
St Annes Nursing Center, St Annes Residence INC
nonprofit
Ownership & Management
Owners
St. Anne's Nursing Center, St Anne's Residence INC
Owner · Organization
Archdiocese of Miami INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit catholichealthservices.org
Medicare data downloads
Original nursing home datasets
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