Nursing HomeMedicaid Top Rated

East Ridge Retirement Village INC

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.

19225 Sw 87th Ave, Cutler Bay, FL 33157|74 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 65 Google reviews

(305) 256-3545 Directions Website

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What this means for your family

East Ridge offers a beautiful, resort-like campus that is excellent for independent living and short-term rehab. However, families should be aware of recurring reports regarding understaffing and communication issues in the nursing and memory care units. We strongly recommend visiting in person and asking specifically about nurse-to-patient ratios and the process for medication reconciliation.

Google Reviews

65 reviews on Google

“East Ridge Retirement Village is a large, resort-style campus that receives high praise for its independent living environment, beautiful grounds, and effective rehabilitation services. However, families of residents in the nursing and memory care units report significant concerns regarding staffing levels, communication gaps, and inconsistent quality of care, particularly during off-hours.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained campus
Highly effective physical therapy team
Resort-like, clean facility atmosphere
Friendly and supportive independent living staff

Concerns

Understaffing leading to slow response times (mentioned by 3 reviewers)
Poor communication with family members (mentioned by 3 reviewers)
Inconsistent quality of nursing care (mentioned by 4 reviewers)
Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 69 analyzed

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the beautiful, resort-like setting here, how do you ensure that the same level of attention and responsiveness is maintained for residents who require higher levels of nursing care?
2I noticed the physical therapy team is highly regarded; how do you integrate their support into the daily routines of residents who need consistent rehabilitation?
3Could you walk me through your current process for communicating updates and care changes to family members to ensure everyone stays well-informed?
4What specific protocols or double-check systems do you have in place to ensure accuracy and safety when managing resident medications?
5With the current staffing levels, what is your typical response time for call lights, and how do you prioritize needs when the nursing team is busy?
6I appreciate that you actively engage with feedback online; how does that resident and family input directly influence changes to your daily operations or care procedures?

Personalized based on this facility's data

Key Review Excerpts

“The nurses, aids, and all those who work there are friendly, supportive and excellent at what they do. They care . The physical therapist specialists are excellent and got me started right away on my rehabilitation”

Rehab patient · 2023★★★★★

“My dad was sent from the hospital to East Ridge... East Ridge somehow lost my dad's prescription for Detrol... He went over a week without being administered the drug and was in severe pain for at least a week.”

Long-term resident's family · 2023★★☆☆☆

“The facility is very clean and modern. It is located inside a retirement community, and affiliated with baptist providers. The food was good, the staff friendly.”

Long-term resident's family · 2023★★★★★

Source: 65 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.27hrs

Registered nurses for medical care

Total Nursing

3.83hrs

94%

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

19.4%

11.5%

Miami-dade

4.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.3%

Better than Avg

Here

4.3%

15.5%

8.7%

Miami-dade

11.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Miami-dade

99.7%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility6.6%

Worse than Avg

Here

6.6%

3.2%

2.6%

Miami-dade

1.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility9.4%

Mixed vs Avgs

Here

9.4%

12.1%

4.1%

Miami-dade

4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility11.4%

Mixed vs Avgs

Here

11.4%

15.3%

10.6%

Miami-dade

6.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Miami-dade

98.4%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

Miami-dade

99.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.5%

Miami-dade

2.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

1penalties

Near state avg (7.3)

1 complaint-triggered

$8,788 in fines

One family filed a complaint in early 2025 regarding treatment and care, which the facility corrected. The facility shows recurring issues with medication management (appearing in multiple surveys), care planning, and safety equipment maintenance. Most deficiencies were concentrated in 2022 with scattered issues continuing through 2025, suggesting ongoing operational challenges that require monitoring despite corrections being made.

Feb 26, 2026Routine5 findings

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 19, 2025Routine3 findings

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Jan 8, 2025Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 30, 2023Routine2 findings

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Federal Penalties

Fine

Jan 8, 2025

$8,788

Ownership & Operations

Who Operates This Facility

Owner / Operator

East Ridge Retirement Village INC

Organization Type

nonprofit

Ownership & Management

Owners

East Ridge Retirement Village, INC.

Owner · Organization

100%

Key personnel

Goedert, KarlW-2 Managing EmployeeJennette, RonaldW-2 Managing EmployeeKremer, DavidW-2 Managing EmployeeBarreto, RitaOfficer / DirectorDoerr, BenjaminOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(305) 256-3545

eastridgeatcutlerbay.com

19225 Sw 87th Ave

Cutler Bay, FL 33157

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

65 reviews from families & visitors

Official Website

Visit eastridgeatcutlerbay.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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