The Redwoods Post-Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 82 Google reviews

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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, if you are placing a loved one here, you should proactively discuss night-shift monitoring and call-light response protocols with the Director of Nursing to mitigate risks noted by previous families.
Google Reviews
Google Reviews
82 reviews on Google“Families can expect highly skilled rehabilitation and physical therapy teams that are frequently praised for helping patients regain mobility. While many reviewers highlight a compassionate and professional nursing staff, there are serious, recurring allegations regarding neglect during night shifts and issues with responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and professional nursing staff
- Welcoming and attentive administration
- Clean and well-maintained facility
Concerns
- Neglect or lack of monitoring during night shifts (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
The owner relies heavily on a repetitive template for 5-star reviews, often using the exact same phrase regarding 'care goals.' While they attempt to personalize some responses with names, the bulk of the engagement is automated-sounding.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain independence?
- 2It's great to see that the administration is so engaged with feedback; how do you use resident and family input to improve daily care?
- 3What specific protocols do you have in place during the overnight hours to ensure residents are monitored closely and feel safe?
- 4How do you manage call light response times to ensure that nursing staff can attend to residents quickly, especially during busy shifts?
- 5Could you describe the meal planning process and how you ensure consistent food quality and nutrition for everyone?
- 6In the event of a sudden medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The staff treated him with genuine respect, care, and dignity something I don’t often see in similar facilities.”
“The physical therapists were all excellent! So were the nurses and CNA's. The facility needs some updates but it is nicer than most.”
“I WOULDNT EVEN GIVE 1 STAR. DO NOT SEND YOUR LOVED ONES HERE!!! UNLESS YOU WANT THEM TO BE NEGLECTED!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Redwoods Post-Acute shows persistent problems across care planning, medication management, and fire safety that families filed complaints about, including one case involving resident abuse. Recurring issues appear in recent 2024-2025 surveys with medication errors, care planning deficiencies, and fire safety violations, suggesting ongoing operational challenges despite the facility's corrections to previous citations.
Jan 17, 2025Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 25, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 11, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 7, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Apr 14, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Ownership & Operations
Who Operates This Facility
The Redwoods Post-Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 21 of 31
Ownership & Management
Owners
Better Care INC
Owner · Organization
Atlantic Ocean Holdings INC
Owner (parent company) · Organization
Links Healthcare Group LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit redwoodspostacute.com
Medicare data downloads
Original nursing home datasets
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