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Nursing HomeMedicaid

The Redwoods Post-Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1267 Meridian Avenue, Willow Glen · San Jose, CA 95125152 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 82 Google reviews

5
4
3
2
1
The Redwoods Post-Acute Nursing Home in San Jose, CA — Street View
Street View

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What this means for your family

This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, if you are placing a loved one here, you should proactively discuss night-shift monitoring and call-light response protocols with the Director of Nursing to mitigate risks noted by previous families.

Google Reviews

Google Reviews

82 reviews on Google
Families can expect highly skilled rehabilitation and physical therapy teams that are frequently praised for helping patients regain mobility. While many reviewers highlight a compassionate and professional nursing staff, there are serious, recurring allegations regarding neglect during night shifts and issues with responsiveness to call lights.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean7.0Activities5.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Compassionate and professional nursing staff
  • Welcoming and attentive administration
  • Clean and well-maintained facility

Concerns

  • Neglect or lack of monitoring during night shifts (mentioned by 3 reviewers)
  • Slow response times to call lights (mentioned by 2 reviewers)
  • Inconsistent food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(3)'19(6)'21(3)'23(13)'25(14)'26(4)

Distribution · 87 analyzed

5
63
4
7
3
5
2
0
1
12

How They Respond to Reviews

57%response rate
Generic

The owner relies heavily on a repetitive template for 5-star reviews, often using the exact same phrase regarding 'care goals.' While they attempt to personalize some responses with names, the bulk of the engagement is automated-sounding.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain independence?
  • 2It's great to see that the administration is so engaged with feedback; how do you use resident and family input to improve daily care?
  • 3What specific protocols do you have in place during the overnight hours to ensure residents are monitored closely and feel safe?
  • 4How do you manage call light response times to ensure that nursing staff can attend to residents quickly, especially during busy shifts?
  • 5Could you describe the meal planning process and how you ensure consistent food quality and nutrition for everyone?
  • 6In the event of a sudden medical emergency during the night, what is the immediate process for notifying the family and providing care?

Personalized based on this facility's data


Key Review Excerpts

The staff treated him with genuine respect, care, and dignity something I don’t often see in similar facilities.

Long-term resident's family · 2026★★★★★

The physical therapists were all excellent! So were the nurses and CNA's. The facility needs some updates but it is nicer than most.

Rehab patient · 2025★★★★★

I WOULDNT EVEN GIVE 1 STAR. DO NOT SEND YOUR LOVED ONES HERE!!! UNLESS YOU WANT THEM TO BE NEGLECTED!!!

Family member of ICU patient · 2025☆☆☆☆
Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
4.30hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
19.4%
CA
10.7%
Santa clara
13.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.5%
CA
13.7%
Santa clara
9.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.3%
CA
10.5%
Santa clara
11.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
CA
7.0%
Santa clara
4.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
14.4%
CA
10.4%
Santa clara
9.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Santa clara
99.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
79.7%
CA
93.2%
Santa clara
97.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
CA
94.2%
Santa clara
97.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Mixed vs Avgs
Here
1.0%
US
1.6%
CA
1.5%
Santa clara
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (15.4)
11 complaint-triggered

The Redwoods Post-Acute shows persistent problems across care planning, medication management, and fire safety that families filed complaints about, including one case involving resident abuse. Recurring issues appear in recent 2024-2025 surveys with medication errors, care planning deficiencies, and fire safety violations, suggesting ongoing operational challenges despite the facility's corrections to previous citations.

Jan 17, 2025Routine
14
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Oct 25, 2024Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jun 25, 2024Complaint
3
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 11, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 7, 2023Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Apr 14, 2023Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0555Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to choose his or her attending physician.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Redwoods Post-Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Links Healthcare Group

Chain Size

31 facilities nationwide

Chain avg rating: 2.8/5 · Rank 21 of 31

Ownership & Management

Owners

Better Care INC

Owner · Organization

100%

Atlantic Ocean Holdings INC

Owner (parent company) · Organization

Links Healthcare Group LLC

Owner (parent company) · Organization

Key personnel

Earl, StevenW-2 Managing EmployeeRodriguez, CurtisOfficer / DirectorTilford, TobyOfficer / DirectorRodriguez, CurtisOfficer / DirectorTilford, TobyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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