Merrill Gardens at Willow Glen

The investigation report details findings from two separate complaint investigations concerning call button response times and medication administration. The first investigation found deficiencies related to staff competency and call button response times, citing CCR 87411. The second investigation regarding medication administration was found to be unfounded, and no deficiencies were cited for that complaint.

This report details a complaint investigation conducted on behalf of a complaint received on 08/18/2025. The investigation reviewed allegations regarding pressure injury prevention, toileting needs, clean bedding, and medication training. The department ultimately found all allegations to be UNSUBSTANTIATED based on the evidence reviewed.

This report details a complaint investigation that was ultimately found to be unsubstantiated. The investigation included physical inspections and interviews, which found no evidence to support the allegations of pests or malodorous conditions. No deficiencies were cited during the final visit.

The inspection was a case management review conducted on 12/04/2025. The report indicates that the facility reviewed 6 staff and 10 resident records, finding all resident files complete and up to date. No deficiencies were cited during this visit.

This complaint investigation found the allegation substantiated, specifically regarding the failure to notify the Department of hospice care initiation. Two deficiencies were cited: one Type B for general non-compliance with notification timelines, and one Type A citing the specific failure to notify for resident R1, which poses an immediate risk.

This complaint investigation found the allegation substantiated, specifically regarding the failure to notify the Department of hospice care initiation. Two deficiencies were cited: one Type B for general non-compliance with notification timelines, and one Type A citing the specific failure to notify for resident R1, which poses an immediate risk.