Atria Willow Glen

The facility underwent an unannounced case management incident visit regarding an immunization error incident. The administrator confirmed the staff mistake and stated that counseling and additional training were provided to the involved staff members. No deficiencies were cited during today's visit, though a technical violation was provided.

The report details multiple complaint investigations regarding staff conduct and incident reporting. In all three investigated areas (rough handling, dignity, and neglect/ADLs), the allegations were found to be unsubstantiated or unfounded based on staff and resident interviews. No specific citations or deficiencies were recorded in the provided text.

The facility underwent an unannounced case management incident visit regarding alleged abuse. The Licensing Program Analyst interviewed staff and determined that the allegation of verbal/physical abuse was unsubstantiated. No deficiencies were cited during this visit.

The facility underwent an unannounced annual inspection. The inspector noted that the facility was generally compliant, observing proper procedures for delayed egress doors, medication storage, and general safety measures. No deficiencies were cited during this visit, though a technical violation was noted.

The unannounced POC visit conducted on March 21, 2025, found no deficiencies. The Licensing Program Analyst confirmed that the facility is following the plan of corrections related to a previous elopement incident. The report was reviewed with the Administrator, and a copy was signed.

The unannounced case management visit revealed a serious incident involving a resident eloping from the facility. Multiple deficiencies were cited, all classified as Type A, indicating immediate risks to resident safety and personal rights. The primary concerns relate to inadequate supervision protocols and failure to maintain a safe environment for residents with cognitive impairments.

The facility underwent an unannounced Case Management - Incident visit to follow up on a resident elopement report. The Licensing Program Analyst determined that the incident requires further investigation. No deficiencies were cited at this time per California Code of Regulations Title 22.

This report details an investigation into a complaint alleging that staff were not meeting residents' hygiene needs. Following interviews with residents and staff, and a facility tour, the department found that the allegations were unfounded. No deficiencies were cited in this report.